The Company policy is to overbooked all areas. You will ended up covering and doing the work of two people or more as the company is always short of stuff. You will have to work weekends as well.
Lots of logistics, building relationship with dealers and vendors
You wil spend most of your time doing customer service due to the company overbooking all areas, You will have to work weekends, You will most likely cover the areas of two people or more. poor salary and no advancement.
Job can become stressful if you do not have the support of your field management. In office management often turns the cheek to wrong doing by the field. Will provide support even when it is needed the most. Can become burned out due to lack of proper staffing.
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17 reviews close to Ashburn, VA
Job Work/Life Balance
Rental Customer Service agent (Current Employee) - Arlington, VA - March 12, 2020
Assisting customer with their rental reservation. Greeting customer with a smile and meeting their rental needs and giving good customer services to make the customer feel assure about their rental. Going the extra mile. Explaining our product to customer to make them understand that our product save them money in the long run if anything should happen to the rental car. Socializing with customer about what bring them to the area. And making them smile.
Lube and Tire Technician (Former Employee) - Springfield, VA - March 7, 2020
This company's pay is a joke. They bring in experienced mechanics with years of experience and start them with a pay of 12/hr and you have to use your own tools. Keep in mind this is a unionized job and the starting pay is this bad for someone with experience, I don't even want to know what the ones before me made because it had to be worst. Everyone works the same shift because some people in HR and management want to 'leave early' (word for word directly from HR) for the day so that forces everyone on the same shift, which I found odd so no flexible shifts. This company would be better if they acknowledged potential employee's experiences and paid accordingly.
Customer Service Rep (Current Employee) - Arlington, VA - January 6, 2020
The company have good benefits and paid vacation but lack communication between managers and staff. Can be very unorganized which is a personal pet peeve! Good job for someone just entering workforce. Locating parking for your personal car has been challenging.
Operations Manager (Current Employee) - Arlington, VA - October 31, 2019
The standard workweek is 50 hours. The company shows a constant lack of concern for its management team. My time here has shown me that the upper management in the company views each location as dots and names on paper. The couldn't care less about the actual people doing work for their company.
Service Agent (Current Employee) - Dulles, VA - October 1, 2019
Everyone works hard even when it’s not busy only downside is when it’s slow it’s overwhelming nothing really to do until maybe like 3 to 430 in the morning people start coming into return sometimes later than that other than that It’s a real good job manageable they ask you for overtime when you’re given it it’s optional.
People bringing things for other employees for the company
Nothing to do when it is slow on certain days/nights
Customer Representative/ Rover (Former Employee) - Arlington, VA - August 20, 2019
Working out at the airport in Arlington VA at Ronald Reagan it was exciting at first but into 3 months being their you have workers didn't wanna be a team player! Leave you by yourself doing everything specially in the ✔ in's when the customers bringing back the vehicle! No communication among supervisor in all departments! I mean it was a mess for me to continue working there when you complain about what ever situation from what ever departments nothing gets done!
Sales Associate (Former Employee) - Arlington, VA - April 24, 2019
Assisting customers with there needs.
How to be more patient and more about computers.
They need much improving on management.
Not being recognized for you accomplishments,but having to still keep working.Knowing that you are surrounded around poor management...When you just want to stay as a sales associate and help them become better at there job and better yourself.But they think you are after there job;When you are not,You are for your goal.
Working with the customers and knowing they are safe and satisfied with the work you have provided.
Agency Owner/Operator (Former Employee) - Fairfax, VA - May 7, 2018
Company will ;limit you from growing your business if you are an Agency Operator. You can never give 100%. Very limited in terms of what you can do. If they see you going up in number of cars rented at your location, they will raise your rate and lower the airport rate so that customers will go to the airports to get their cars. They also close your location on Travelocity and other sites so customers do not reserve at your location. Fleet manager only wants to grow the corporate locations and never sends cars to the Agency locations. You will always have reservation failures even though the cars are just sitting idle at the airports. You will get the oldest fleet of cars while the corporate locations keep the new cars.
Operations Manager II (Current Employee) - Dulles, VA - July 20, 2017
Avis Budget Group (ABG) is a large car rental company with locations EVERYWHERE. For management personnel at airport car rental locations, there is a very solid management training program that really helps get your feet wet so that you are not trying to lead blindly. One of the most enjoyable parts of the job is the vehicle perk. Unlike many other car rental companies, management at ABG are able to drive larger sized SUV's like Grand Cherokees and Ford Explorers. Not having to worry about gas, car insurance or car taxes is awesome too. There is a cost to all of this though... Work days are a mandatory 10 hours/day, 5 days/week and if you're working evening shifts, it is very difficult to leave before putting in 11-12 hours. Since you are management, there is no overtime either.
typical day starts at 8am learned I learned that we had to work together to get job done management was ok until job site was relocating further out the hardest part of the job was dealing with management at the ne location most enjoyable part of the job was the bond that my co-workers and I shared
Rental Agent (Former Employee) - Manassas, VA - December 11, 2012
Having this job was a good experience. It helped me build my customer service skills and office skills. The duties involved with this job, helped prepare me for Administrative work. It made me a wiser and much more experienced employee in the administrative side of things. It was unfortunately not the kind of full- time job that fit in with what I needed at the time.