Typical day at work: chaotic, no real game plan, ongoing shortage of employees, multiple resignations each month.
What I learned: staffing properly is everything, lost too many quality employees due to unreasonable work hour expectations
Management: tends to dictate rather than consider workable options from employees
Workplace culture: needs substantial improvement
The hardest part of the job: unrealistic commitments to 24 hour on-call for management and skilled technicians
The most enjoyable part of the job: work from home office