Thank you for your feedback on your perceived experience with us and wish that you had brought these concerns to our attention. We have an open door policy at Azura, where we invite our Team and resident families to voice any concerns at any time. In addition, an in-house, accessible Comment Card and an Azura Connections program with an 800 number, fax line, email and mailing address provided and posted within the home and trained through our MOSAIC training program. In fact, it is because of MOSAIC that we refrain from pushing medications on our residents and work to provide them with as much personalized care as possible. If at any time, a Team Member or anyone feels this isn’t being done they need to immediately report it, so that it can be addressed. As a result of this posting we have investigated the medication and care concerns and found this NOT to be true. At Azura we take pride in the personalized care we provide to each of our residents. We are not perfect, but by ensuring our Team is trained in dementia and focused on providing a personalized approach with each individual resident, those in our family receive EXCEPTIONAL care.
Thank you for your feedback regarding your experience with us. Every issue brought forward to our Human Resources Department is fully investigated, but results can not be shared for privacy reasons and this is often hard for those who feel aggrieved to understand. We have a strong “no-call, no show” policy, but you are right when a co-worker calls in and no one else is available to take their place it puts us in a very hard situation. Our residents need our Teams to be fully there, so when this happens we do everything in our power to replace the individual, calling through the entire Team and even calling in extra personnel from other homes if possible. However, the safety of our residents is always what is most important. In most cases, our Team recognizes this and will step up to ensure the continued care of our residents and fill the shift. It is rare that this doesn’t happen, but when it does it can be very frustrating and we apologize if this was the case.
Thank you for letting us know of your experience at Azura. We have no tolerance for any bullying type of behavior, which is why have an open door policy for all who live and work within our home. We encourage our Team to come forward with any issues and even provide in-house, accessible and anonymous Comment Cards and an Azura Connection program to provide an outlet for grievances. The Connection programs information is provided upon hire, posted in the home and trained in numerous ways through our MOSAIC training program, which provides more than 100 hours of information to our Team in their first year. While we appreciate the feedback, we wish it had come to us directly. However, we will look into these allegations and create and implement an action plan, if they are deemed truthful. Readers should realize that anyone can post reviews on sites like these regardless of accuracy and based on personal preference. We have many Team Members at Azura that have been with us for over 10 years and some even as long as 20 years.
Our Core Values at Azura start with treating our guests and coworkers with the utmost RESPECT and we take that very seriously, which is why we provide many different avenues to voice concerns should they arise. While we thank you for this review, we really would have appreciated hearing this information through our team member surveys, open door policy or connection line. Unfortunately, it seems much of the information in this review is inaccurate. There are many different avenues for promotion from within our family of care. In fact, many of our caregivers have risen through the ranks to Quality of Life Coordinator, Team Lead, Household Coordinator, Assisted Director and Executive Director. Lastly, our staffing ratio is among the highest in the community, so this written in error as well. But we do expect that our Team Members be EXCEPTIONAL and when they aren't we make them available to the workforce. Unfortunately, this sometimes causes hurt feelings and given an outlet such this, where legitimacy is not a factor, results in posts of this nature.
Thank you for this feedback, but Azura hasn't been in Oshkosh for 10 years and there hasn't been 10 Directors during this timeframe either. As a result we do not believe this review to be legitimate. What we can tell you is that our Team has the ability to earn raises every year and our full-time team members have a wonderful PTO program. We also have a Team Member Assistance Program to help our Team that is struggling, we offer insurance, free meals, Azura bucks program, uniforms, paid trainings, discounts on personal services, Core Value awards, personalized gifts, pay advances, bonuses and more! As for the residents that we serve, we do try to help those who need us, because if it were our own loved one that was struggling, we would want a provider, like Azura, to be there to assist. That's our job, to provide care and be there for our residents and families.
At Azura Memory Care we recognize that the behaviors of wandering, exit seeking and agitation are just ways of the disease expressing a need for that person. Our MOSAIC Training and Engagement program seeks to educate our Team to understand the disease and its symptoms, ways to best approach and effectively communicate with those within our family of care and engage their needs to help them experience more personalized moments of joy. We even use the internationally known, Virtual Dementia Tour experience to help our Team walk in the shoes of those for whom they are about to provide care. In addition, we then increase staffing levels based on resident needs to ensure the care of residents and offer some of the highest levels of staffing in the State. However, even with all of these additional supports, we recognize that not all who work in our family of care will be a good fit and truly understand our expectations. When this occurs they have the liberty to respond appropriately to them and may result in reviews of this type and with inaccurate information. If you would like to learn more about Azura Memory Care please visit us online at www.azuramemory.com and witness our exceptional care and Team!
We appreciate your feedback, but according to our families 99% of them disagree and would not only refer a friend or family to us, but if faced with making this decision again would choose Azura before any other provider. While we love the opportunity to engage and grow from feedback, it is also important to realize that anyone can write anything, at any time on these types of sites. Including those who were not permitted to retain their employment with our company. At Azura we expect the very best for our residents and their families and this starts with ensuring that we have the very best Team too!
At Azura Memory Care we pride ourselves in offering a supported and joyful work environment. However, given the specialized care and people we serve, it takes a lot of patience, understanding and unfortunately not every person is equipped to handle this. We appreciate every response we receive, but recognize that not all who leave our team will be on the best of terms. Our focus is to do what is best for our residents and focus on Azura being their home, that we have the honor of privilege of working in and holding our Team to this same accountability too.