If you were in charge, what would you do to make Banfield Pet Hospital a better place to work?
I think Banfield should make the pets and their employees their top priority, not making money. Banfield CLAIMS that they care about associates, but actions are stronger than words. I only felt that I enjoyed working at Banfield when I worked at a charter hospital and the hospital owner had the power to step in and protect quality medicine over Banfield’s financial interests. Employees are extremely over worked, including vets and practice management. There is high turnover for a reason, staff are not taken care of. Upper management who are promoted quickly forget what it was like to be in the hospital setting. I don’t think this company business model will last much longer without more oversight by upper management built in. It depends on every individual market, but the market I worked in was terrible. The upper management went and worked at a taco shop on her computer instead of being in a hospital with associates
I went through my training, it wasn’t very long to experience coworkers/the team being awful to me within the first month. I learn in my own way, every individual is different- they treated me like I was dumb. I am not dumb I learn through repetition that doesn’t make me stupid or need to belittled. I had a coworker slap her arm on her chest and say hi to me “referring to me like I was mentally challenged” I do have learning disabilities so I felt extremely discriminated against, I am disabled physically, which isn’t their business anyways. I had another coworker who would mock me after everything I was explaining to him about a “clients question over the phone”. For a company that strives on their five principles I definitely didn’t see that in this company. I had other coworkers that would pick on me for no reason, as I would walk to the back to get my lunch people would call me weird to my face for no reason. My manager would call me out infront of the team and humiliate me, which was very unprofessional she could have approached me and told me what she needed, instead of making me repeat myself multiple times and belittling me infront of the whole staff. I had a tech scream at me on the sales floor infront of clients about scheduling a tentative appt when in fact I did not schedule it. If you’re new and learning they will drag you down, harass you, and criticize you without knowing if it was actually you or not. We had a suicide prevention meeting not one person was kind enough to pair up with me. My coworker said “I don’t participate in these you would be better off finding someone else” - we are all at work/ a team it’s not hard to engage. This job was so toxic it drove me to a place of hating my life, hating getting up to go to work, It was making me physically and emotionally sick. I don’t suggest this job to anyone. You don’t spend time with animals enough for it to be worth all of the treatment from the team, at least at this location. You don’t get paid enough for running yourself dry and working most shifts by yourself, 10-12 hour days. They always send the other person home and put you up front, but don’t care to properly train you. They care more about how many people they sign up for wellness plans. I feel they over see so many pets here I didn’t feel each pet got a proper amount of time being seen. I have worked in many positions in my careers, and this was by far unprofessional, demeaning, toxic, harassing, and abusive. I highly suggest avoiding working here if your considering it.
What advice would you give the CEO of Banfield Pet Hospital about how to improve it?
Stop telling that an employee can relocate to a new city and continue to work for Banfield. I moved, and had been told this, and when I went to confirm I was now in the new state, I was ignored by all of the nearby Banfield PMs even though they were hiring vet techs.
How long does it take to get hired from start to finish at Banfield Pet Hospital? What are the steps along the way?
Took about 2 months between the start of the hiring process to my first day.
For a full time employee: Health/Dental/Vision insurance (don’t bother getting the health insurance it is a waste of hard earned $), $750 yearly Health Savings Account, 401K, Life insurance, 3 free wellness plans, Petsmart discount, Banfield employee discount, free proheart injections for employee pets, Royal Canin discount, & Hills Science Diet employee coupons for discount or free food.