Banfield Pet Hospital Employee Reviews

The technicians are awesome. The veterinarians are very friendly and caring. There are safety protocols which are helpful. Services are a good value for the money.

Pros

Feels like family. We treat the pets like our own.

Cons

Very long days (10-11 hours)

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Official response from Banfield Pet Hospital

February 2, 2022

Thank you for taking the time to review. We're thrilled to hear that you enjoy working with us! Please don't hesitate to reach out if we can be of assistance; we're here to help! -Banfield Pet Hospital

Production driven vs care

Practice Manager (Former Employee) - Washington, DC - November 26, 2023

This company cares more about production delivered than the quality of the care provided or the people providing the care. They say that they are about culture but do not put any actual resources into making the culture any better. Every announcement is centered around increasing production and hitting numbers. I thought I was in the pet care industry. I understand that productions is required to keep the lights on, but there can be a balance. There is also a lack of support from upper-level management.

Pros

Did not lay off during the pandemic, nice benefit options for associates

Cons

Training, little support from management, growth potential is limited

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We could be great but we aren't

Veterinary Assistant/Receptionist (Former Employee) - Greenfield, WI - November 22, 2023

What is the best part of working at the company? poor management, do literally everything they tell you not to do-gossip, scroll on your phone (they will literally go around and show you memes and things they plan to or already have bought). Doesn't train staff appropriately and then argue with them about how they aren't doing it right. All management are Friends so if you have a problem with one the others well turn there head. Get out of vet med its a dying field, trust me. Go look at vet tech Facebook groups there all sad and depressed. Most if not all are struggle to make ends meat, are working multiple jobs and cant even afford there own animals needs at time. vet med Overall 0/10 banfield 0/10What is the most stressful part about working at the company?employee turn over rate, because a good portion is looking for jobs.What is the work environment and culture like at the company?Stressful, i need 30 characters minimumWhat is a typical day like for you at the company?Get in and be talked down to and know theres really nothing you can do about it, until you find a new job

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I enjoy my fellow employees and we all care but no one feels the company care back

Veterinary Technician (Current Employee) - Vero Beach, FL - November 21, 2023

What is the best part of working at the company?Pay and benefits. Its difficult to find veterinary practices in Florida that offer benefits. What is the most stressful part about working at the company?Everything is about the numbers and wellness plans. They don’t seem to actually care about the clients/ pet connections. All the medications and supplies are only ordered through one company. What is the work environment and culture like at the company?The other employees and the doctors care about the patients. Those who have been there for a while feel helpless to make changes. What is a typical day like for you at the company?Get in as many patients and surgeries especially dentals as possible and hurry up and get them done and out. Sell plans.

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Okay company

CSC (Former Employee) - Woburn, MA - November 20, 2023

Pretty good company to work for perks are good great health insurance. Corporate seems to not care as much but day to day co workers make it worth it. Pay could be better

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Banfield Pet Hospital insights

Based on 2,168 survey responses

What people like

Feeling of personal appreciation
Clear sense of purpose
Ability to learn new things

Areas for improvement

Sense of belonging
General feeling of work happiness
Trust in colleagues

Alright

Veterinary Assistant/Receptionist (Current Employee) - Aventura, FL - November 19, 2023

Banfield is not a bad company to work at, but it definitely still has its things. Management seems to be given to anyone, training isn’t done too well. The benefits, inclusivity, diversity, internal growth that is done and shown is great, but there are still things that need to be worked on. Such as listening to your employees on issues that they have and taking it more into consideration to helping out their own and the company to become better. Not basing it so much on money, but more so on the care of pets for real. Being able to get discounts and free healthcare plans for (3) pets is a great perk, but these things need to be looked at more.

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Over worked/ under staffed

Veterinary Assistant/Receptionist (Current Employee) - Valley Stream, NY - November 18, 2023

New hires get more then the staff currently there Raise is a few cents Poor management Horrible hours never a set time(Depends on location) terrible clients and management just gives in to it enabling bad behaviorTruly love my coworkers best team but unfortunately staffing and pay doesn’t add up and gets worse and worse

Pros

Hour break

Cons

Everything else

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It was ok

Client Service Representative (Former Employee) - Woodstock, GA - November 18, 2023

There were lots of Rules because it’s corporate and inflexible but also pays differential pay and raises quarterly or so without asking. Overall it was ok.

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Loved my team, but most left due to understaffed, overworked and underpaid

CSR - Customer Service Representative (Former Employee) - Frisco, TX - November 17, 2023

What is the best part of working at the company?The team, NOT management or the Mars corporation What is the most stressful part about working at the company?Under staffed, over worked, under paid! All they want is $$$. Bring them in, but don’t have enough staff to properly care for the animals!What is the work environment and culture like at the company?Very stressful! Not enough staff to care for the amount of pets they want seen each day. They run out of medical supplies and constantly are calling other Banfields to barrow or trade. Sometimes pulling Dr.’s from one hospital to another otherwise there would be no Dr. Can’t retain staff!What is a typical day like for you at the company?Not enough staff so clients and their pets can be neglected

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Completely disappointing

Shift Lead Veterinary Assistant (Former Employee) - Mount Pleasant, SC - November 17, 2023

What is the best part of working at the company?They only positive I have to say is that if you have no experience and are looking to just get your foot in the door and learn some basic skills they will give you a chance but trust me when I say you probably won’t want to stay long so suck up all that knowledge and find yourself a clinic that will value you!What is the most stressful part about working at the company?Benefits are about the only thing great about this company. They over work their doctors with half trained para staff and have no loyalty to their employees. Consistently hire new people with no experience at higher rates the current employees and refuse increases when it is brought to their attention no matter how great your performance. Forget about promotions because leadership insists on hiring managers from outside of the company and then expecting those that the passed up for promotions to train the new managers. What is the work environment and culture like at the company?Extremely toxic environment, leadership pretends to care and sends all kind of emails about how mental health and work life balance is essential but doesn’t zero to actually ensure this is actually being support led in hospitalsWhat is a typical day like for you at the company?Expectations of 20-22 pets per day sometimes with only one doctor and minimal para support. With 4 of those appointments being surgeries

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Good entry level growth and DVMs care

Veterinary Assistant (Current Employee) - Sacramento, CA - November 16, 2023

Banfield has helped me build my basic fundamentals and given me the opportunity to build. As someone who started my career here I can say they really gave me the opportunity. The push to sell OWP's is a little ridiculous.

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Toxic workplace

Veterinary Assistant (Former Employee) - Denver, CO - November 16, 2023

Bad management the company only cares about themselves overworked most of the time and coworkers are entitled. Would not recommend as they don’t even offer great benefits

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Depends on your hospital location/culture there

RVT/ Shift Lead (Former Employee) - Upland, CA - November 16, 2023

I worked at a location that was terrible at first, then there was some staff changes and I ended up loving my coworkers. Clients are crazy, it is like that everywhere. I had a hard time moving into shift lead, and wish that I was recognized earlier in my career. I hated the health insurance they offer. You do get 3 free wellness plans for your pets, so that is great and 50% Royal Canin or Hills pet food, so that was a huge perk. It does get very corporate-y often and they do prioritize bringing in the money by packing the schedule and sending home staff to where every day was a different struggle. Very stingy about overtime. Work schedule is different shifts and days every week, always changing, lead to ease of getting days off if you requested about 4w ahead of time, but made it hard for me to structure my personal life with the randomness of everything.

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Official response from Banfield Pet Hospital

November 27, 2023

Grateful that you took the time to share your feedback and experience—we appreciate it. Wishing you all the very best.

No support upper management was not truthful when hired

Practice Manager (Former Employee) - Louisville, KY - November 13, 2023

What is the best part of working at the company?The pets and their parents are the only thing good What is the most stressful part about working at the company?No support from upper management and management requires selling of products and services What is the work environment and culture like at the company?Stressed understaffed clinics that are in PetSmart do not have an adequate break room or private restrooms What is a typical day like for you at the company?Stressful no support from upper management and upper management does not stand behind what they say.Work 9 hour days and see 30 plus patients with out proper staffing.

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Official response from Banfield Pet Hospital

November 27, 2023

Hostile and competitive work environment across multiple locations

Vet Tech (Former Employee) - Arlington, TX - November 13, 2023

The company has the individual hospitals structured in a way that purposefully encourage competitiveness amount employees and creates a very hostile work environment. I've worked and filled in at several locations and it is the same across the board. After a few years of working there the company shifted away from inside promotions in order to prevent managers from working in a tech role. There was also an extreme amount of pressure to up sale services. It was very difficult to see people made to feel ashamed for not being able to purchase every recommendation. Every service was made to sound necessary to the health or recovery of the pet when in fact it was just beneficial.

Pros

Good insurance

Cons

Everything else

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Official response from Banfield Pet Hospital

November 27, 2023

Grateful that you took the time to leave feedback about your personal experience - it's sincerely appreciated.

toxic work environment

Veterinary Assistant (Former Employee) - Elk Grove, CA - November 12, 2023

By far my worst job experience has to be working at Banfield Pet Hospital. Extremely toxic environment. Management was truly never there for us and it was very discouraging

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Good learning but very corporate

Vet Assistant (Former Employee) - Yorba Linda, CA - November 11, 2023

Good place to learn when you’re brand new to the field . But it definitely varies in quality from Hospital to Hospital. Very corporate structure and the push numbers. Can be stressful

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Official response from Banfield Pet Hospital

November 16, 2023

Hi there! Thank you for taking the time to leave feedback of your personal experience - it's appreciated. Grateful for everything you did to support your team (and clients!) during your time with Banfield. Wishing you the continued best in your career.

Doable job but can be mentally draining

Client Services Coordinator (Former Employee) - Columbus, OH - November 11, 2023

Job was pretty straightforward-checking clients in/out, scheduling, calling clients, answering questions. The clients could be mentally draining when they got belligerent and “Karen-like.” Most of the time, interacting with the clients was fine but the few upset clients upset at something outside your purview (ie cost/test results) could cloud a good day for everyone.

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Official response from Banfield Pet Hospital

November 27, 2023

Thank you for taking the time to share your feedback - it's truly appreciated. Wishing you all the best in your future endeavors.

Very stressful, long days, quantity over quality

Veterinary Assistant (Current Employee) - Eugene, OR - November 9, 2023

Banfield as a company does not care about the employees. They do not care about the quality of care we are able to get pets. They care about the number of pets we can get through in a day. No work life balance. Poor or no management.

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Official response from Banfield Pet Hospital

November 16, 2023

First and foremost, thank you for taking the time to share—it's sincerely appreciated. Listening and learning from current (and former) Associates about their work (and team) experience is an important part of the feedback process. If at any point you feel comfortable sharing with your P&O business partner—please know that you can reach out any time. Additionally, the Ombudsman is there to support you as well. The latter is completely confidential. Thanks again.

No life work balance

CSC (Former Employee) - Levittown, NY - November 5, 2023

Long hours, low pay. Cliques. No benefits. No support from management. Treated poorly by staff. If you ask for personal time, they cut your hours. Have to have great amounts of patience, due to nasty customers.

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Quantity over quality

Veterinary Assistant (Former Employee) - Louisville, KY - November 5, 2023

Over worked and under appreciated. Management will talk you up and make you feel as though you matter and say they will help you move up. In reality, they just want to keep you there as long as possible and overwork you. They do not care about you.They push numbers and that’s it. Pet care doesn’t matter. As long as they hit their numbers, the safety or care of pets does not matter. Again I will say, a candy company should not own or operate pet care.

Pros

None

Cons

Banfield and Mars

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Official response from Banfield Pet Hospital

November 27, 2023

Firstly, thank you for taking the time to share—it's sincerely appreciated. We understand that listening and learning from current (and former) Associates about their work (and team) experience is an important part of the feedback process. Thanks again. Wishing you all the very best in your career.