overall bank of america is a good company
Customer Service Rep (Former Employee) – Utica, NY – July 15, 2018
I loved working at Bank of Americaa, however the customer service side was not a good experience for me, 8 hours on the phone was not ideal for me, no breaks off the phone, pressure to get 9 & 10's on surverys . Management could care less about you. All about the numbers. Time off was based on a website. When i worked for the back offices at the bank it was wonderful, management wanted to see you succeed, work/life was good. i was in the back offices for 16 years and than they relocated and i chose to stay with promised on one job but of course that lasted 3 months and then on the phones i went. It was not a good experience for me. I was just a person in a chair.
good benefits, compensation
management was horrible, no breaks off phone, pressure with meeting quotas