I would arrive around 7:45-8:00 am, I would pull up the over draft report and call customers that were on the list. I am the vault teller so I would make sure all employees have cash for the day. I am involved with all aspects of customer service, from helping customers with all of their needs, taking loan applications, opening accounts, problem solving, coaching and training new employees and back up manager. I have learned a great deal of how to communicate with all different types of customers, I take pride in what I do. The most enjoyable part of my job is the look or thanks I get from my customers. When they tell me that I have made their day and I am the reason why they keep coming back. The hardest part of my job is some of the upper management. I went to them with a problem I had with my past manager, it got back to the manager before any discussion could be had. She is no longer the manager but still with the bank, however she continues to bring things up she should not know about. I feel like there is no confidence with upper management with personal issues. I have been in banking and customer service for over 20 years, I thrive on being the best that I can and the best supervisor for the employees.