Teller (Former Employee) – Eugene, OR – April 13, 2019
On the surface it seems like a good starting teller job. I would strongly recommend passing. Teller work not at all like described. Training was strictly online and you had to do the initial teller training in between customers and were expected from week 1 to process transactions and I had zero experience which they were aware of. It was my first banking job and it was very confusing with little direction. Other employees who had been there years were dissatisfied but would not speak up to management and just wanted to keep their heads down. It seemed like a waste of time in general if you want your career to grow.
Loan Officer (Former Employee) – Kirkland, WA – February 12, 2019
1) Commission and overall incentives were lower than industry standards but that's typical with depository lending institutions. 2) Technology was very outdated. 3) Retail bank employees were predominately white and corporate officers were predominately white males. 4) Overall, the Ops staff were down to Earth and most were nice. 5) Medical and dental ins. were decent and inline or slightly better than other companies of the same size and industry. 6) Raises were dismal so employees left for better opportunities
competitive medical and dental plans
Technology, underwriting standards, below industry standard commission split, lack of diversity
Branch Manager (Current Employee) – Springfield, OR – August 13, 2018
The processing systems are old and in terms of efficiency lacking significantly. Staffing are held accountable for those processes which internal work arounds are established rather than fixing the system.
The culture was better prior to the acquisition of American West. Many of those employees were kept and they do not deliver on to the retail location.