Possibly the best introduction to the customer service world I could ask for.
Bookseller (Temporary) (Former Employee) – Oviedo, FL – January 25, 2018
Let me preface this by saying that this is working at a college bookstore, so chances are it's different from working at a standard B&N bookstore.
The workload is always changing. As a bookseller, I learned and engaged in cashier tasks, handling customer inquiries both in-person and on the phone, handling and processing online orders for delivery and for store pick up, organizing the shelves (textbooks and merchandise), and some inventory depending on what my manager wanted me to do. No two days were ever the same, and there's something really great about jumping from one task to another whenever it's needed; I never felt like I was stuck doing one thing.
The customers were always different. At first, I was nervous since it was basically my first customer service experience, but you fall into rhythm pretty quickly, and soon enough you can handle even complex inquiries and requests yourself, only deferring to your manager if it's something that can't actually be done by you. There were cranky customers, excited customers, and some really eccentric customers, but each and every one was a valuable experience.
I also got really lucky and had amazing co-workers, both on the floor and supervisors/management (though the management's tasks often overlapped with our own) who were all ready to help me with any questions I had, and made my work experience there simply amazing.
I'm really glad that I could work in this kind of environment. I regret not being able to give more time to everyone there.
Each day is different, gain experience across all sorts of tasks, perfect environment to develop customer service skills.
Short hours (non-management).