Interior Designer (Former Employee) – Farmingdale, NY – December 3, 2018
Friendly atmosphere for employees with a hands-on management. Workplace culture is good and working with clients is enjoyable. Presentations are given to clients in the showroom and house calls are encouraged.
The particular store I worked in was not in a good location so the traffic was slow but the product was good and the standards were high.
Great earning potential if you are self motivated and dedicated
Sales/Design Consultant (Former Employee) – TX – November 16, 2018
Excellent onsite training, large selection of products, great marketing, well-known product, easy to sell. be prepared to work most weekends and Holidays, rarely had time to spend with family, because of working weekends and evenings. Nice team of designers. The company has become increasingly corporate driven and employees are viewed more and more as number generators. A lot of recent changes have made the work experience more frustrating.
Commissioned sales, if you work hard you can earn a good living
Lack of flexibility on schedules some upper managers are self-serving
Great company! Family owned franchise with professional designers who are more like family than coworkers. Sales driven business and each designer is responsible for developing their clients, even to the point of professional in home design consultation or in store sales.
CS/Office Manager (Former Employee) – Fresno, CA – September 22, 2018
The design of the store was modern and current. I liked the accessories and furniture and wall colors. My working space was clean and new. Data Entry and computer knowledge. I am ambitious and always want experience in other area than just retail management. The job gave me additional career building that I wanted to work in professional sales and expand my career in more desk work and data entry. The most important subject to me still is customer service. I enjoyed reducing service orders and sticking to customer service. I learned a lot by working with the owners and managers mostly in my career. The job gave more qualifiers future resumes and offers.
WAREHOUSE MANAGER (Former Employee) – Las Vegas, NV – September 21, 2018
I enjoyed working for Bassett. It is a well respected company that is driven by their mission, goals, and employees. From day one, management made me feel welcome, encouraged cross training into management, and always made the employee feel that they are a key part in making the company successful. I was able to advance through their mentorship and was happy to return the favor to other employees wishing to advance.
Design Consultant (Former Employee) – Natick, MA – September 17, 2018
It was hard to find a good work-life balance. I was working weekends and long days to accommodate customer appointments. In addition to the hours, I didn't like the competitive attitude of some of my coworkers, they would steal customers and management would not reprimand this behavior, more so encourage it. Made the job frustrating and this negatively affected myself and others working there.
Creative, Independent work
Little flexibility, competitive bullying not reprimanded.
Design Manager (Former Employee) – Victor, NY – August 8, 2018
I cannot give Bassett enough stars for my experience while working there. They gave me the opportunity to start as a sales person and promoted me to store management within three months. They continued my track and through several different lateral moves and promotions, I found my favorite position to be as their design manager. Despite the position being dissolved company wide, the company gave me incentives to still be a leader in this aspect throughout the rest of my career with them. Unfortunately, I had to resign because I moved to a location that didn't have any Bassett's within my allowable commute range.
Design Consultant/Sales (Current Employee) – USA – August 6, 2018
The training, coworkers, and manager were great! Everyone was helpful and welcoming. It is a good job to gain experience. The clients are usually very understanding and easygoing. I wasn’t told about working every weekend until after I already accepted the job and was waiting for my schedule. I remember, I kept asking about my start date/ schedule and then finally after I already gave notice to my other job I was told, “Ok, so you will work some evenings and weekends, is that ok?” But once I received the schedule, I realized it’s every weekend, not “some”. And it’s because more people are out shopping in the weekends but it makes it difficult for employee’s life. I have noticed that a few of my coworkers are taking vacations so they are getting approved for weekends off. I did ok with sales my first few months, but when you don’t make it, the pay is awful. Which isn’t acceptable for a mother of two. Someone informed me that they never seen anyone go over 70,000 in sales a month. Oh yea, and it was only a one time occasion. Which is not what was told to me during the interview. The manager painted a very pretty picture, but it didn’t take long to realize it wasn’t real.
DESIGN CONSULTANT (Former Employee) – Richmond, VA – August 2, 2018
Assisted clients with design for living spaces in the home. Furniture sales and service. Learned on the job training through vigorous computer classes provided on site. Very wonderful place to work and would highly recommend this company for the artistic home décor designer. I moved to a new location and had to leave the company.
Working at Bassett as a Design Consultant (Sales Consultant) began as a very positive experience. Management is very flattering, while giving the impression of being blunt yet polite. The design program is great for those without experience, because it allows you to (slowly) gain knowledge in client interaction. I feel like the design part of the job was oversold. In actuality the interior design aspect of the job is minimal. There just simply are not enough serious clients who want partial to full room "makeovers." There is a fairly large range of clientele. (mostly middle class though) It is very difficult to get a returning client base, as the company encourages competition and "the sale" above relationship and design. The location I worked at (Annapolis, Maryland) was simply not busy enough to support the design staff. While traffic might be as high as high-performance stores, most traffic was casual, waiting for dinner reservations, just done shopping at Target, walking the dog, etc. Schedules are given at the last minute. My impression is that upper management takes a long time to approve the schedules already delegated to store and district management. You work 10 hour shifts half of the weekends each month. (a regular shift is 8 hours) That being said, store management is very reasonable and flexible if necessary. My coworkers were all personally wonderful, from customer service to management. However, because of the bleak sales outlook (month after month) there is an overall dreary workplace attitude.
Hardest parts of the job: The kick-the-dog-while-they're-downmore... corporate mentality (yes, it's a combination saying that I view as very fitting). If the store was doing well, it was because of "great new designs, programs, and promotions Bassett implemented." If the store was doing poorly, it was because the sales associates are lazy. Draw against commission in a difficult location (and economy).
Best parts of the job: Annapolis has an amazing location. There are so many great places to eat and shop nearby. The store staff were very friendly and genuine people.less