Allow the stores more hours to schedule associates, eliminate the "call-in" baloney, and promote from within rather than bringing in outsiders. Your associates are clearly there because they like the company and have a passion for it (they would have to be to stay when only scheduled once a week if lucky)....give them a chance to shine!
Treat employees - management and associates - as well as the company insists on treating customers. If employees received even a fraction of that concern and consideration, morale would be improved ten fold.
Stop micromanaging, appreciate the efforts and success even if its small. To slow down to understand the needs of the associates. Be more realistic and show more compassion.
Answered - Store Manager (Current Employee) - Hollister, CA
Have set hours
Answered - Sales/ customer service (Former Employee) - Columbia, SC 29212
Promote internal hiring and value associates and managers as opposed to looking for outside help for every role. Experience always beats newness. Also, lighten the load of managers by ensuring weekends worked are not excessive, especially when there is a large enough team for each member of management to get 2 sundays off a month. Promote internally for store managers of high volume stores. It never works out good for unexperienced store managers to come into high volume stores when there is little time to do anything let alone teach store and company culture in between customers and tasking.
Answered - Sales Supervisor (Current Employee) - Orlando, FL
Care more about their employees and their families.
Answered - Sales Lead (Former Employee) - Columbus, OH
There doing a great job
Answered - Sales Manager Leader (Current Employee) - Duluth, GA
Allow more seasonal employees to stay
Answered - Cashier/Sales Associate (Former Employee) - Charleston, SC
Change management. A lot of hard working people left because of mangment
Answered - Site Lead (Former Employee) - Lake Elsinore, CA
First, be more outgoing and accepting towards your employees, even the temporary seasonal ones. Treat them as you would treat a first time customer. Second, update your records frequently to avoid uncomfortable phone calls with no longer active employees.
Answered - Sales Associate (Former Employee) - Ontario, CA