Baxter Credit Union Employee Reviews

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Great benefits, poor leadership and growth
Relationship Advocate (Current Employee) –  Vernon Hills, ILDecember 26, 2017
poor management decisions within department, false promises when it comes to growth opportunities and they mention they hire from within but really go to public
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Fast pace and motavating atmosphere
Member Service Rep (Former Employee) –  Crystal Lake, ILDecember 22, 2017
Best place of employment EVER !!! The management and team are truly the best out there. Fast paced and family friendly environment . You need to know how to multitask in order to work here. Would recommend it a million times over. The only thing that I can say is that was very stressful and this happens at every financial institution at least once is when the power goes out due to whatever circumstance.
Pros
You're actually treated as an person not just an employee
Cons
I took my leave to early and want to go back
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great company
Relationship Advocate (Current Employee) –  Vernon Hills, ILOctober 4, 2017
Great Company to work for. Has a very relaxed atmosphere and a family like view. Great company benefits as well from insurance, 401k to the monthly bbqs.
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N/a
Assistant Manager Business BD/Service Operations (Current Employee) –  Crystal Lake, ILSeptember 20, 2017
Great Products! They really care about their members. Members are first there. Easy access to online and app for phone. Always taking member feedback and making it better.
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It was not a fun place
Data Analyst (Former Employee) –  Vernon Hills, ILSeptember 4, 2017
Managment was not good. Too much working nights and weekends. Management did not care how hard you worked or reward you for your efforst.. Coworkers were very smart.
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Great place to work
Bank Teller (Former Employee) –  Vernon Hills, ILJune 14, 2017
Love the people and atmosphere. Great managers, they set goals you can reach and achieve and reward you for a job well done. I did not want to leave this company but my fiancé relocated for work.
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are you prepared for a gift?
employee (Current Employee) –  Vernon Hills, ILMay 30, 2017
Be thankful! You have a job, we don't train but we expect you to know it all, figure it out, do it all and not complain at all. meanwhile, don't expect to be paid a living wage, especially in Vernon Hills. but, be thankful, don't complain...all the managment have great salaries and if we have to refund our members or write off some claims if they complain, that's just the cost of doing business. But, your salary...be thankful you have a job, plus, add an additional 20k to your salary, that's the value of your benefits! (try to explain that to the groshery store)
Pros
good health and dental
Cons
high stress, low training, unrealistic expectations
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Top 100 Chicago Places to Work for 5 yrs and counting
Administrative Assistant (Former Employee) –  Vernon Hills, ILMay 27, 2017
The company has a strong presence and makes significant contributions to the community including year round charitable donations, sponsoring education scholarships, supporting 5K runs and an Angel Tree.

Steady growth provides ample opportunity for advancement and promotion from within is emphasized. There is also a focus on professional development and continuing education.
Pros
Cookouts; onsite barber, massage therapist, flu shots & Weight Watchers meetings
Cons
Heavy workloads; growth outpaces resources and staff to adequately complete projects.
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Highly driven, yet casual business atmosphere
Paralegal II, Audit/Compliance Department (Current Employee) –  Vernon Hills, ILMay 16, 2017
The Credit Union and its affiliate, Baxter Healthcare are very charity-driven and involved in many projects and programs to help the community. These charity drives are not just around the holidays, but throughout the year. Staff have ample opportunity to volunteer and 'give back' to the community.

From the time I joined the Credit Union as a part-time temp, and subsequently became a permanent employee, the organization has grown considerably and continues to add service centers to its portfolio. The service center staff on the front line are driven to provide the best possible member service.
Pros
During the summer months Sr. Management hits the grills and cooks for staff.
Cons
Highly aggresssive goals and strategic operations plans and projects, with minimal support from management.
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Great Company
Sr Mortgage Loan Closing Specialist (Former Employee) –  Vernon Hills, ILMarch 31, 2017
Their System set up was fantastic and their customer base was nothing more then pleasant to work with. Management was well versed and employees were generally well balanced.
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culture & development
Research Analyst (Former Employee) –  Vernon Hills, ILMarch 12, 2017
culture - this has been a fun and exciting place to work at. most of the employees are seen as family and work really well together

development - while it's fun to work there, BCU lacked proper development skills sets that I've been looking for in management.
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Great company, bad local management
Member Service Representative (Current Employee) –  United StatesJanuary 15, 2017
The company culture is great but senior management is disconected of the remote channels. They have a great vision but mid to first line supervisors have another, like a hidden agenda. I would recommend senior management to get involved more in the remote channel and to really listen member's feedback.
Pros
Health Insurance; Retirement Savings Plan; ESPP
Cons
No opportunity for advance; Highly Stressful job; Hidden Agenda
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Good place to work
MEMBER SERVICE ASSOCIATE (Former Employee) –  Crystal Lake, ILDecember 18, 2016
Overall it is a great place to work. The facility is great and there is a lot of opportunity for growth in the company. The CEO is very personable and VP's and managers are very knowledgeable.
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Great company to work for
Member Relations Representative (Former Employee) –  Vernon Hills, ILNovember 8, 2016
Great company to work for, wonderful people. Gained a lot of leadership skills and also improved my ability to handle high stress and demanding situations.
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A very nice compnay
Member Relations Representative (Former Employee) –  Vernon Hills, ILOctober 29, 2016
A typical day at work, answering in bound, assisting member with transactions, very friendly work staff,
The company cared about their staff and gave feedback when due
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Great People
Loan Servicing Specialist (Former Employee) –  Vernon Hills, ILOctober 12, 2016
This is your home away from home. The people are very welcoming and warm hearted. Great place to work. They are ALWAYS feeding you!
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While working at Baxter Credit Union
Loan Processor (Former Employee) –  Vernon Hills, ILApril 4, 2016
I thoroughly enjoyed while working at the Baxter Credit Union at Vernon Hills Il location.

also enjoyed its summer barbeque parties.
Pros
Great environment of work and lovely helping nature co workers
Cons
no benefits for me as i was not permanent employee
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Fast pace fun place to work.
Member Service Representative (Former Employee) –  Crystal Lake, ILJanuary 14, 2016
A typical day insisted of starting at 7:00, the doors opened at 7:30 so the first thirty minutes or so insisted of setting of the branch for the day. The day itself usually fly's by because in my case, I worked at a very busy branch so free time was limited. The only draw back of the company is the sales goals. BCU makes its employees push credits cards, auto loan ect... that it sometimes takes away from the overall member experience.
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Inbound call center taking calls from Baxter Credit Union customers
Member Relations Representative (Former Employee) –  Vernon Hills, ILAugust 24, 2015
The work place is nice the people are nice they provide the employees free fountain drinks coffee and food on many occasions. The call volume is not very hectic semi casual environment. Management is not always honest with you when reviewing your performance because of lack of communication. The pay is decent but no chance for a bonus as a member services rep.
Pros
Casual work place good people call volume med to light
Cons
Breakdowns in management lacks communication with their employees
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Best Job Ever
Member Services (Current Employee) –  ILJuly 26, 2015
Best company I ever worked for. Amazing benefits, great banking products, outstanding management, and a excellent support staff. This company is really amazing even if you are just a member. Top Company to work for award 2x. I love my job and the company I work for. Only disadvantage is that the there aren't many locations so looking for a career here is limited to how far you want to commute. BCU listens to members feedback and they care.
Pros
Products are amazing, benefits, work life balance, managment
Cons
few locations
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Overall rating

4.1
Based on 30 reviews
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Ratings by category

4.0Work/Life Balance
4.1Compensation/Benefits
3.7Job Security/Advancement
3.5Management
4.2Culture