Thank you for your feedback; we sincerely appreciate the opportunity to hear and address your concerns. The growth of our organization has resulted in additional talent acquisition and updates to some of our policies and procedures to enhance the services offered to our clients and their customers. Change is vital to the success of our organization and our staff. We fully understand and are passionate about the importance of communicating change effectively. This is demonstrated through our staff meetings, intranet communications, company newsletters, team meetings and so much more. We apologize if those communications were not clear to you. On behalf of BCA’s Leadership Team, please rest assured that the satisfaction of our clients, their customers and our staff continue to be our top priority.