The work is not difficult or complicated for anyone with an MA degree- it certainly isn't clinical 90% of the time because you are answering the phone at an Employee Assistance Program Call Center. The Bellevue management is punitive, hostile, demeaning, divisive and demoralizing that divide to conquer. Town Hall and Team Building activities are a farce because no one will speak up due to constant retaliation. No free thought or suggestions, no relationships and over 50 % of each training class is gone in 6 months. Managers target the strong and upwardly mobile and people get fired monthly without any comments or explanations. If you ask- you're next. Be ware!
Government contract requires calls made within metric based expectations- 5-9 minute call average. Everyone gets written up and put on performance plans. Employees are too paranoid to talk to each other and they can't confide in the punitive and hostile management. Completely critical feedback only and 100% accuracy expected in several computer programs and call management. The job is fine, the management is condescending and people get fired suddenly. Half of every training group quits within six months after the two month training.
The days go by very slow. Constantly taking calls while tethered to a phone by a cord. Constantly monitored and micro managed.
Answered - Member Service Representative (Former Employee) - Woburn, MA
Very slow. Very little chance of rising above your station. Hoping that there was something that would change while I was there. Unfortunately the company went under and my dreams weren't realized.
I long to find a job where I can stay for more than 5 years and become part the work environment without worrying if the company will be there in a year or more.
Very fast, hard pace.
Answered - Intensive Case Manager (Former Employee) - New York, NY
The call center pace was very fast and exciting, more staffing would have eased the workloads, overall the day went by quickly.
Answered - Customer Service Representative Level III (Current Employee) - Roseland, NJ 07068