Beacon Health Options Employee Reviews

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1.0
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Low potential for advancement. Average raise 12 cents
Claims Processor II (Current Employee) –  Morrisville, NCMarch 13, 2019
The name of this game is production sweatshop. No advancement but extreme pressure to work above pay grade. The goal is to try to bully level 3 or 4 work out of you so you'll never advance past grade 1. For any position.
Pros
Free bagels evert other Friday
Cons
They try to micro manage every second of your day as part of their sweat shop culture
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1.0
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Horrible Management. Terrible Attitudes
CARE COORDINATOR (Former Employee) –  Cypress, CAMarch 8, 2019
Management does not know what they are doing. Beacon will hire people into departments with zero experience and then are shocked management doesn't understand the role. Many of the staff leave quickly in order to escape the toxic environment and terrible management. Management does not like you taking days off even when you have earned them. In the words of their HR representative "We don't care if you are sick we are running a business not a charity." The little management that cares about employees and treats them well are shoved out. The company has a huge problem with favoritism. If you are a managers favorite you will get better raises and be told on paper you are the best. If you are not liked you will get the worst raise, be told on paper you are a terrible, but verbally told you are fantastic. They can't seem to get it together and struggle to keep contracts due to their mediocre way of doing business.
Pros
It's a 8:30 to 5:00 job rarely allow over time
Cons
terrible management, terrible culture, riddled with bureaucracy
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1.0
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Where does one start
just a number and a title (Former Employee) –  Rocky Hill, CTMarch 8, 2019
This is a national company, the Connecticut office is so screwed up
the Clinical department is one big click . the managers and directors play favorites. They fabricate excuses to terminate people like for instance "drinking off site on your own time" taking care of family crises ...making sure policies are followed etc

Trust me if you can look elsewhere do it RUN RUN VERY FAST AWAY your sanity will thank you later.
Pros
never really found any
Cons
too many to list
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5.0
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great workplace
Clinical Assistant (Current Employee) –  Newark, NJMarch 4, 2019
Great place to work, I enjoy the challenge of working here. I am learning different roles working here. Looking forward to growing with the company in future..
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3.0
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It's a job
Claims (Current Employee) –  Latham, NYMarch 2, 2019
The company is trying to improve its culture but you have managers who are resistant to change which makes it harder than needed. Some managers want to do better but we're understaffed. You can work from home but it tough having good work-life balance workings 50-60 hours a week.
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2.0
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Company struggling through multiple changes
Director of Credentialing (Former Employee) –  Cypress, CAFebruary 25, 2019
Beacon continues to struggle with changes within their structure. The resources to make impact to change are not provided. There is little to no effort given to improve core issues.
Cons
Constant changes with little to no strategic vision for these changes.
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1.0
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Great co-workers
Clinical Care Coordinator (Current Employee) –  RemoteFebruary 22, 2019
Management made the job unbearable. Co-workers are amazing and support each other. I believe the company as a whole is probably very good, unfortunately the management for the particular state I worked in was very disorganized.
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1.0
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Don’t work here
Clinical Care Manager (Former Employee) –  New York, NYFebruary 17, 2019
Hours -8:30am-5:00pm
Learned : About health insurance in regards to mental health and substance abuse
Management: Poor
Workplace : beautiful office / great location
Hardest part : the workload
Enjoyable part : the food
Pros
Nothing
Cons
Benefits / management/HR/no bonus
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2.0
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Would Not Recommend
Claims Customer Service Representative (Current Employee) –  Latham, NYFebruary 12, 2019
At BHO a typical workday consists of answering customer and provider phone calls in a fast paced environment. Anything taught at Beacon is done within the first couple weeks of training, and anything after that is entirely self taught. Management rarely ever allows time for additional help or assistance during the workday. Even when being trained (paid training) for claims, it is required that you come in on a Saturday.

Management relies on instant messaging to assist customer service representatives with questions or concerns, and waiting for their response can potentially take up to 15 minutes. However, they will instant message the representative to let them know the call is taking too long and to wrap it up.

Additionally, although the opportunity to advanced is offered, the timeframe in which you are advanced is ridiculous. In some cases, representatives have been there for 3-4 years, at the same level as when they were first hired.
Pros
Two paid ten minute breaks, great benefits, friendly coworkers
Cons
Everything else.
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2.0
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No comment
Claims Processor 1 (Current Employee) –  Albany, NYFebruary 1, 2019
I do not like the factory culture work environment. The training was not training. There is no support. No team support. Every man for themselves, which is great if you know what your doing. I would have loved this job had I had the proper training. Not permitted to speak to any supervisor or T.A. unless it's through email...ever. not a friendly environment. Disappointed.
Pros
Benefits are great.
Cons
The people and environment are very unpleasant. Im a energetic and motivated, positive person. This is not the environment I can thrive on long term.
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2.0
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n/a
Care Coordinator/Case Manager (Former Employee) –  Cypress, CAJanuary 30, 2019
I have nothing to say about this job is a terrible place to work they don't have leadership their staff sucks they don't listen to their employees I have to say
Pros
n/a
Cons
n/a
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5.0
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Good place to work
Member Services Representative (Former Employee) –  Waltham, MAJanuary 28, 2019
I was in call center. Did not have enough staff in my eyes. Very busy. good place to work. Very structured, even bathroom breaks are scheduled. Good co workers and supervisors.
Pros
good place
Cons
schedules
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4.0
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Good Balance and Opportunity
Director (Current Employee) –  Boston, MAJanuary 25, 2019
Beacon is a good company going through growing pains as a result of a recent merger. The executive level turnover has made it difficult to follow a strategy through to fruition.

Opportunity is there to advance, but you have to take it and self-promote a bit. If you're not bold, you won't get noticed enough to move forward.

There have been strides made to be more salary competitive. The benefits, I hear, are otherwise a bit lacking.

The best aspects of Beacon are the work/life balance and your peers. The hardest part of the job, just like anywhere else, is the do more with less mandates. I mean, I get it... but it has to be a little more strategic. We seem penny smart but pound foolish at times.
Pros
Work/life balance, remote worker opportunity, good people
Cons
Heavy demand, revolving door of executives, minimal merit increases
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3.0
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Change
VP (Former Employee) –  Boston, MAJanuary 22, 2019
Unfortunately, all of the restructuring over the past couple of years has been detrimental to the culture. Beacon does such great work, but they need to get their operational issues in order.
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3.0
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Remote work
Intensive Case Manager (ICM) (Former Employee) –  Boston, MAJanuary 22, 2019
The remote work positions are few and far between, if you want to work at home, or remote, the potential to move up in the company is hard. The company is nation wide, so it was easy to move from one state to another staying within the company, there are different fields to work in.
Pros
National company, easy to transfer
Cons
salary, few remote (home base) positions
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4.0
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Easy
Dietary Aide (Current Employee) –  Seville, OHJanuary 22, 2019
very easy
pour drinks for the residents for the next day
get snacks ready for the residents
help the cook out with little tasks
easy to train for every position
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4.0
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Growth oriented, exciting place to work
Director of Clinical Development - Austin (Former Employee) –  Austin, TXJanuary 7, 2019
Most days, plenty of interdepartmental meetings,Learned about program creation,Management was smart and open to input,
workplace culture was one of let's get the job done and then have fun, hardest for me was working remotely, best part was the relationships with colleagues
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5.0
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professional career opportunities
Quality Assurance Specialist (Former Employee) –  Latham, NYJanuary 7, 2019
There are many opportunities for advancement. the pay is competitive. The benefits are reasonable. first shift job with overtime available occasionally.
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5.0
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Productive and professional
Quality Management Specialist II (Current Employee) –  Little Rock, ARJanuary 3, 2019
Management is professional and considerate; employees are helpful and excited about their jobs; compensation fair; reimbursement for expenses; training provided
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4.0
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Good place
Clinical Care Advocate (Current Employee) –  Cypress, CAJanuary 3, 2019
High paced, stressful, management is very accommodating and nice to employees. Department staff are supportive and the company stresses it mission statement.
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Overall rating

3.2
Based on 535 reviews
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3.2Work/Life Balance
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3.0Culture

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2.7InHerSight Score

2.2Personal Development

3.4Career Opportunities

2.8Family Support

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