At BHO a typical workday consists of answering customer and provider phone calls in a fast paced environment. Anything taught at Beacon is done within the first couple weeks of training, and anything after that is entirely self taught. Management rarely ever allows time for additional help or assistance during the workday. Even when being trained (paid training) for claims, it is required that you come in on a Saturday.
Management relies on instant messaging to assist customer service representatives with questions or concerns, and waiting for their response can potentially take up to 15 minutes. However, they will instant message the representative to let them know the call is taking too long and to wrap it up.
Additionally, although the opportunity to advanced is offered, the timeframe in which you are advanced is ridiculous. In some cases, representatives have been there for 3-4 years, at the same level as when they were first hired.
Two paid ten minute breaks, great benefits, friendly coworkers