Fast-paced Customer Service
Customer Service Representative (Current Employee) – Ann Arbor, MI – July 30, 2018
BELFOR is a water, fire, and natural disaster restoration company. the goal of the Customer Service Representative is to listen the caller and quickly assess their need, document the information they provide you, and get it to the on-call who will dispatch an emergency crew to respond.
I was able to learn, for me, the best way of quickly establishing rapport with the callers and BELFOR employees in order to service the needs of the caller as quickly and efficiently as possible.
The culture of the Customer Service Center is relaxed yet professional, and has a good management team willing to stand behind you and provide you the training necessary to perform the job.
The hardest part of the job was during times of natural disaster (wildfires, hurricanes, tornadoes and floods) because the call volume was extremely high.
The best part of the job is knowing that you've done everything you can possibly do to provide the best service and to help the caller during a time of need.