small call center everyone was like family and helpful
Appointment Setter (Former Employee) – Cranston, RI – April 8, 2018
i loved working for this company everyone welcomed you at first with open arms and then treated you like family I wish this job never ended. I rarely never had a bad day because it was a joy working for them
Patient Care Coordinator (Former Employee) – Libertyville, IL – June 14, 2018
Management is terrible! Don’t waste your time on working here! They treat you terrible! Once Suzanne found out I was pregnant her whole attitude changed towards me! Never allowed me time off for my doctor appointments. They never got things done that we needed done for us to run the office.
Management, no time off for doctor appointments, high stress level
System Support Specialist/Technical Trainer (Current Employee) – Glenview, IL – March 18, 2018
I usually work from home 2 days per week as a set schedule.This was a great benefit for me as my commute could be up to 2 hours per way. 12 hours of commuting 3 days a week is very difficult but the work from home benefit was very helpful keeping up my work/life balance My day starts with checking all communications via email and start resolving any issues I may find in all 5 of our systems.Prior to new management the workplace was very team oriented and everyone worked very well together. Management recently changed which drastically changed the culture of the work environment almost eliminating work life balance. The hardest part of my job was my commute and lack of advancement. I very much enjoyed the friendships built over the years with dispensers and fellow employees.
Work from Home benifits, Health Care, 401K
New management removed WFH benefits, set core hours, eliminated all work/life balance, also changed the culture from relaxed to very tense, 4 hour Commute a day
Patient Care Coordinator (Former Employee) – Independence, MO – November 11, 2017
They need to improve on the way they handle their training for new employees. I have been doing medical customer service for 10 yrs this is not new to me but the hearing aid side of the business was. I am very capable of learning but not getting the proper training to do the job correctly really bothered me and to be told "i am too busy" when you try to ask a question to me is a real problem,. The training was horrible, pay was low, few if any breaks or lunches and no advancement opportunities. Very disappointed in this job.
no breaks, poor benefits after 90 plus days, no pto
Your in th office by yourself 4 out of 5 days a week
Patient Care Coordinator (Current Employee) – Connersville, IN – August 31, 2017
I clean hearing aids and repair what I can. I answer phone and schedule appointments. We do telemarketing, call patients to schedule appointments. I've learned to call insurance companies to check benefits and order supplies. The management is nice, easy to get along with. The hardest thing I guess would be, being in the office by yourself everyday. It can be pretty boring at times. I enjoy talking with the patients when they come in.
Patient Care Coordinator (Former Employee) – Florida – June 16, 2017
Beltone from the outside looks like an amazing company. Sadly, it was full of under paid patient care coordinatiors and hearing specialist. Which can cause a lot of tension in the office. The patient care coordinator does everything and gets treated like a dog. That is why most patient care coordinators try to become a hearing technician or specialist. Beltone overlook women and they will hire individuals (men) from outside sources that are less qualified. Most specialists are drunks, chain smokers, drug abusers with A type personalities. Most of them have records....and the women that do become specialists are catty and/or have slept their way there. It is very dysfunctional and I would not suggest this company to anyone.
PATIENT CARE COORDINATOR (Former Employee) – Ohio – May 13, 2017
The patients are great, telemarketing shouldn't be part of a medical office, Office staffed were underpaid and under appreciated. No paid vacation unlesss you were there for 2 years and the insurances was extremely expensive
Hired into the apprenticeship program but never trained. A former PCC was enlisted to train me and clearly resented the task. The owner would name call and belittle for any mistakes made. Promised one thing but delivered complete opposite!
Expected to travel with no reimbursement, no benefits, no breaks, some days no lunch or eat in car while commuting
pleasent atmosphere to work. freedom to do my work properly
Hearing Aid Specialist (Current Employee) – Woodstock, VA – July 8, 2015
very nice and professional people to work for I have learned to have a lot of empathy for people with hearing needs my co-workers are so enjoyable to work with the hardest part of the job is telling a patient that we can not help them. that their hearing is too far gone the most enjoyable part of my job is when people are amazed at the quality of hearing that we can help them ,with the use of hearing aids
i am able to conduct my business with no interference from management
Customer Service Specialist (Former Employee) – Glenview, IL – December 30, 2014
More work than you can complete in 8 hours. Speak with over 60 dealers in regards to facilitating their accounts; i.e.: orders, billing issues, customized planning and other work as assigned. Very little direction, even when training. It is a progressive self-learning style of training with very little guidelines or regimentation. This makes it very hard to set goals and fully achieve them. Their is minimal assistance from Management. Most of the people working their and the dealer network are very nice.
Minimal direction, assistance, or goal setting from Management for new hires.
Worked with Older folks and learned great advances on hearing aids.
Secretary (Former Employee) – El Paso, TX – November 4, 2014
Answer phone, Computer work, Scheduled appointments, and confirmed appointments. Assisted in the testing rooms for Spanish speakers. Also worked in the lab area cleaning hearing aids, and replacing batteries. Handled money and credit card machine.
Was able to work with the older community. Learned great things on hearing aid advancement.