Benefitfocus.com Employee Reviews in Charleston, SC

Found 100 reviews matching the search See all 148 reviews
Sort by: Helpfulness | Rating | Date
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Company going through changes
IT Team Leader (Current Employee) –  Charleston, SCJuly 11, 2019
BF is a good company that is trying to become a large enterprise but the leadership at the top needs to make some adjustments and make sure everyone at the company is aligned on specific goals, not working in a silo, and actually give enough time for the projects to be completed.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Too Many Changes in Short Amount of Time
Technical Solutions Manager (Current Employee) –  Charleston, SCMay 21, 2019
The company has a hard time placing the correct people in upper management roles, which leads to employees feeling unappreciated and taken advantage of. At any moment, upper management may feel the need for a reorg which means some associates are let go while others are "voluntold" what their new role will be. There is very little consistency. However, I do think our current CEO is taking the right steps to make the much-needed changes.
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Too many detractors with too much pull on future of org
Miscellaneous (Current Employee) –  Charleston, SCMay 20, 2019
Need to stop listening to employees who complain all the time about having to do WORK. Then when you try to improve, they complain about that too. Nobody wants to get better or more efficient, just complain while enjoying perks that are unheard of in the workforce.
Culture is clique and immature behavior like high school.
Pros
Campus is nice
Cons
Benefits are expensive
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a permenant position
Benefits Administrator (Former Employee) –  Charleston, SCMay 11, 2019
Job was fairly simple, but there is a high turn over rate. Due mainly to they only hire for the insurance season, they do take some individuals for full time positions, but its mainly young females, especially those who graduated from College of Charleston!!! The one thing I didn't like was the way in which they use people and just get rid of them like they are nothing. They will work you all week and let you go on Friday right after you clock out. It made you feel like you were complete trash.
Pros
Co workers were great!
Cons
No job security, no advancement, no opportunities.
Was this review helpful?Yes 3NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Do NOT take a contracted position
Application Consultant (Former Employee) –  Charleston, SCApril 28, 2019
Do NOT take a contracted position here. It's basically working in a call center, regardless of the fancy spin that is put on the job description. And being a contractor at this company is degrading. You are held the standards of an associate, but offered none of the perks. Regardless of how well you perform, you are not able to be a "real" employee until six months has passed, and even then, the prospect is just dangled in front of you indefinitely. Until then, your salary is terrible, you get no benefits, no sick days and no PTO, regardless of the reason you have to miss work. The associates act like they are better than everyone, and it honestly feels like a cult, and you're not welcome until you've been converted. It is extremely difficult to get any sort of guidance or support in regards to career advancement. Above all, the pay is terrible, keep looking because there are better jobs out there. Those are just the basics. There is also a huge amount of disorganization, with no clear chain of command, and getting a straight answer out of someone is near impossible.
Every minute of your day is micromanaged and you are treated like you are in middle school. Word on the street is that being an actual associate is different, but I could not wait around until they deemed me worthy enough.
You can gain experience on a few different softwares, which looks good on a resume. Other than that, there are basically no pros and nothing enjoyable. The job itself is tedious, and degrading. If you are not doing mindless tasks, you are getting asked questions you are not provided answers
  more... to, or getting yelled at for things that are not your fault.
Unless you have two incomes and can be on someone else's insurance, this job is not worth the experience and/or the vague potential of getting hired on.
  less
Pros
Free drinks, occasional free food, free tickets to stuff, nice campus
Was this review helpful?Yes 3NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Try not to care about your job.
Renewal Specialist (Former Employee) –  Charleston, SCApril 22, 2019
Benefitfocus is very fast paced, innovative and progressive in many aspects. There is a lot of upward mobility and career avenues, however the day to day employment can have negative impacts on your life.
- Benefitfocus promotes from within based on favoritism.
- it is a fire at will company i.e. employees are often asked to leave mid workday.
- the new time management system put in place is time consuming and not necessary.
- poor training.
Pros
free lunches, good benefit package
Cons
poor management, lack of preparation for new roles.
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very confusing job
Benefits Administrator (Contract) (Former Employee) –  Charleston, SCMarch 26, 2019
You have to search out every answer for every call. It is a very tedious job, I would never go back. The pay is okay but they take very long to actually hire you on.
Was this review helpful?Yes 5No 2Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Amazing Job
Customer Success Specialist-Contractor (Former Employee) –  Charleston, SCFebruary 27, 2019
It was a relaxed atmosphere, you were not micromanaged. You could bring your dog to work, I wish it was not a temporary job but I would love to go back to work there.
Was this review helpful?YesNo 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great place. great people.
Operations Manager (Current Employee) –  Charleston, SCFebruary 26, 2019
BF is a great place. Good people and a mission I can appreciate and respect. modern work space. great culture. Lots of growth for the company as a whole, but not always a defined path for individual growth.
Was this review helpful?Yes 1No 2Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Benefitfocus
Customer Success Manager (Current Employee) –  Charleston, SCJanuary 16, 2019
Benefitfocus was a company. Was a fun place and when public so the direction of the company changed and focused on the stock price and not the client or employees as the main focus.
Was this review helpful?Yes 4No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a good fit
Enterprise Account Executive (Current Employee) –  Charleston, SCJanuary 16, 2019
Not a good fit. Rules of engagement kept changing.The organization was trying to grow and position itself as the industry leader however they had made a number of missteps long the way.
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hard Work, Hard Reward
Business Development Representative (Former Employee) –  Charleston, SCJanuary 15, 2019
It was a tough job, cold companies about benefit software it difficult.

Very Rewarding. Good Compensation, Bad salary!

Management was indecisive with metrics constantly throughout evaluation process.
Was this review helpful?YesNo 2Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A brief stepping stone until you realize there is better right beside Benefitfocus
Analyst (Former Employee) –  Charleston, SCOctober 6, 2018
Benefitfocus has the right idea for the culture being driven by a balanced work and personal life. However unless you are going to be hired directly under Benefitfocus, they will toss you around wherever they want without any chance of discussion for pay increase, and then let you go without any notice. Do not recommend if you are hired through a recruiter.
Pros
Free coffee, break rooms. Golf carts.
Cons
Lack of management, Staffing agencies.
Was this review helpful?Yes 7NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not fun
Data Analyst (Former Employee) –  Charleston, SCSeptember 26, 2018
Pay isn't great at all. Most advancement is made by who you know and not what you do. You are always expected to be willing and able to work when asked outside of normal hours. Company is all about profits, but not about the employees. Nobody enjoys working there.
Was this review helpful?Yes 9NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice Perks but Understand It's All Temporary
Benefit Administrator (Former Employee) –  Charleston, SCSeptember 2, 2018
The company gives good training for the job they contract out for, and also perks such as free soft drinks and coffee, bringing your dog to work, discounts on local shopping, etc., and also pay you pretty fairly, but if you're contracted thru a temp agency such as Aerotek, you have to be warned--- it's all temporary. I was part of one of the groups of people the company has brought on in the past few years, the groups who you've probably heard the exact same thing from on this review board. Groups that the company brings in, trains, shows off all the cool perks from working there and then dodges around the question of when and if they will actually hire you on, then without warning bright and early on a Saturday or Sunday morning will call you and say , sorry you're done, nice having you though. So again, it's nice while it lasts, good pay , nice perks, reasonable hours...but again, understand it's all only temporary.
Pros
Decent pay and training
Cons
Temporary job with sudden layoffs
Was this review helpful?Yes 9NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice people. Great career builder
Data Analyst (Current Employee) –  Charleston, SCJuly 2, 2018
Typical day is go to your desk and do your work. Management varies upon the person. Culture varies upon the departments. Driven on numbers but provides minimal training, but efforts seem to be made to improve this. Dogs at work are nice. It has good and bad like any other company. If you stick with it, there are tons of great opportunities for career building.
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ask A LOT of questions before accepting a position here!
Customer Success Manager (Former Employee) –  Charleston, SCJuly 2, 2018
For a company that's been around as long as Benefitfocus has, I was shocked to see how poorly it was managed and that they behaved as if they're a brand new start up. Communication is terrible, and so much time is wasted on providing an overall company history, rather than job-specific training with competent colleagues who can really get you started on the right foot. I saw so many people who were overworked, while others skated by doing next to nothing and getting away with it because management is overworked as well, and too busy to notice. The Customer Success teams needs a lot of attention and it would be wise to restructure how things are done. I was amazed to see how many unnecessary positions there were throughout the company that could've/should've been combined with others - this company wastes so much money, it was hard to watch.
Pros
Occasional food provided, but nowhere near on par with other companies out there. Dogs permitted in the office was awsome.
Cons
Lack of training, way too many applications required for day to day, which also required separate passwords for all - get it together, people!
Was this review helpful?Yes 7NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
young culture at firts
Technology Delivery Manager (Former Employee) –  Charleston, SCJune 8, 2018
then everything changed when we went ipo.

they started laying off people for no reason and the whole culture changed.

some of the management had favoritism and prejudice.

I did learn that no matter what you gotta watch back with management because they wil stab you in the back just to save their own skin.
Was this review helpful?Yes 7No 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fantastic Place to work!
Benefits Analyst (Current Employee) –  Charleston, SCJune 1, 2018
As a young professional, Benefitfocus welcomed me with open arms. I was able to enhance my existing skills while learning other skills that have helped me develop my skill set and have lead me to enhance my career.
Was this review helpful?YesNo 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ok for an entry level job
Customer Success Specialist (Former Employee) –  Charleston, SCMay 23, 2018
If this is your first job then it's ok but if your looking to make this a career I suggest that you get to know a lot of people and be ok with letting them know all about your personal life.
Pros
healthy snacks. beautiful area, ability to work from home
Cons
salary does not match the work, management does not communicate well
Was this review helpful?Yes 4NoReport
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Benefitfocus.com. Our community is ready to answer.

Ask a Question

Overall rating

3.1
Based on 148 reviews
521
437
346
226
118

Ratings by category

3.1Work/Life Balance
2.9Compensation/Benefits
2.5Job Security/Advancement
2.6Management
3.4Culture

Diversity score

Comparably
Diversity Score

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Benefitfocus.com.

Powered by Comparably