Benefitfocus.com Employee Review

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Fantastic Team Lead and some wonderful people that work there as permenant employees .
Customer Service Specialist ( Temporary Position ) (Former Employee) –  Greenville, SCJanuary 1, 2019
Horrible experience Training .
No organization -
No hands on learning of platform on live calls and you cannot prepare for your calls going through Power Points or Possibly Learn the system before you are thrown on the phones. It’s sink or swim. I like to know what I’m doing and understand what I am doing when I am talking to a customer .
Pros
Awesome Team Lead, Provided lunches and breakfast at times, super nice employees that work there .
Cons
Training, having to wait for Floor support for help with calls and just general disorganization !
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Don't work there
Benefits administrator (Former Employee) –  Daniel Island, SCAugust 22, 2019
The trainer is not knowledgeable about what she was doing. She couldn't even read properly and was not at all prepared to train a class. She focused mainly on herself and her friends in the class, and was not professional at all. They say they provide adequate training and OJT when you go out on the floor and it's a lie. They do nothing to support you. Perhaps that's why there is a big turnaround of employees
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A good place to gain experience.
Test Manager (Former Employee) –  Charleston, SCAugust 19, 2019
The benefits are amazing and you will learn quite a bit about the healthcare and benefits world. The pay is a little lower than industry averages. Overall it's a good place to gain experience.
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Overall rating

3.1
Based on 148 reviews
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Ratings by category

3.1Work/Life Balance
2.9Compensation/Benefits
2.5Job Security/Advancement
2.6Management
3.4Culture

Ratings from women

3.4InHerSight Score

3.1Personal Development

3.6Career Opportunities

3.6Family Support

Women rate the female-friendliness of their workplaces on InHerSight