Benefitfocus.com Employee Review

View all Benefitfocus.com reviews

Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Do NOT take a contracted position
Application Consultant (Former Employee) –  Charleston, SCApril 28, 2019
Do NOT take a contracted position here. It's basically working in a call center, regardless of the fancy spin that is put on the job description. And being a contractor at this company is degrading. You are held the standards of an associate, but offered none of the perks. Regardless of how well you perform, you are not able to be a "real" employee until six months has passed, and even then, the prospect is just dangled in front of you indefinitely. Until then, your salary is terrible, you get no benefits, no sick days and no PTO, regardless of the reason you have to miss work. The associates act like they are better than everyone, and it honestly feels like a cult, and you're not welcome until you've been converted. It is extremely difficult to get any sort of guidance or support in regards to career advancement. Above all, the pay is terrible, keep looking because there are better jobs out there. Those are just the basics. There is also a huge amount of disorganization, with no clear chain of command, and getting a straight answer out of someone is near impossible.
Every minute of your day is micromanaged and you are treated like you are in middle school. Word on the street is that being an actual associate is different, but I could not wait around until they deemed me worthy enough.
You can gain experience on a few different softwares, which looks good on a resume. Other than that, there are basically no pros and nothing enjoyable. The job itself is tedious, and degrading. If you are not doing mindless tasks, you are getting asked questions you are not provided answers
  more... to, or getting yelled at for things that are not your fault.
Unless you have two incomes and can be on someone else's insurance, this job is not worth the experience and/or the vague potential of getting hired on.
  less
Pros
Free drinks, occasional free food, free tickets to stuff, nice campus
Was this review helpful?Yes 3NoReport

Other Benefitfocus.com Employee Reviews

Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very relaxed workplace, but get's over bearing at times.
Call Center Agent (Current Employee) –  Greenville, SCJuly 18, 2019
Honestly, one of my best work experiences ever. The only downside is that the work load is unpredictable and changes are always happening at the company, that includes management. It begins to get stressful and over bearing, because in the middle of a management switch, you aren't even sure who you work for.
Pros
Relaxed and up beat
Cons
Very stressful
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Company going through changes
IT Team Leader (Current Employee) –  Charleston, SCJuly 11, 2019
BF is a good company that is trying to become a large enterprise but the leadership at the top needs to make some adjustments and make sure everyone at the company is aligned on specific goals, not working in a silo, and actually give enough time for the projects to be completed.
Was this review helpful?YesNoReport
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Benefitfocus.com. Our community is ready to answer.

Ask a Question

Overall rating

3.1
Based on 146 reviews
521
437
345
225
118

Ratings by category

3.1Work/Life Balance
2.9Compensation/Benefits
2.5Job Security/Advancement
2.6Management
3.4Culture

Diversity score

Comparably
Diversity Score

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Benefitfocus.com.

Powered by Comparably