Best Buy Employee Reviews

Very fast paced work place. Loved working with the customers. Management is very flexible and feel like they are on your side. Proactive type of management.

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Ok place to work

Customer Service Representative (Former Employee) - Bronx, NY - September 20, 2023

Some of the management had terrible attitudes but the majority of the people there were great. I learned a lot and met a lot of new people. Would recommend as a starter job

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Best Buy insights

Based on 12,833 survey responses

What people like

Inclusive work environment
Ability to meet personal goals
Feeling of personal appreciation

Challenging and rewarding work enviroment

Delivery Driver (Former Employee) - Marlborough, MA - September 20, 2023

*This position no longer exists within Best Buy*Although the job no longer exists, delivering for Best buy was a clear-cut and understandable process. If you knew how to handle yourself out on the road with a company vehicle and could make the right calls when you were encountered with a challenging situation, you'd have little to no interaction with management on a daily basis. There are plenty of opportunities to learn new skills at Best Buy.

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It's okay but remember it's retail.

Retail Supervisor (Former Employee) - Pittsburgh, PA - September 20, 2023

Pay and benefits are good if you are full time. Leadership in your store is what will make all the difference whether or not your experience will be good.

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The managers have a lack of compassion for the workers and just expect to abuse and berate people

Title: Product Flow (Former Employee) - Lewisville, TX - September 20, 2023

Work consists of people being on edge, along with stressed management who doesn’t know how to work togetherHow to manage my own work and how to keep a calm mind even when being yelled at to where the whole store can hear itManagement will brush issues off, ignore employees and tell them that there’s only their way of doing things, no room for improvement or creative problem solvingWorkplace culture is get straight to work(not bad) but then progressively becomes toxicThe hardest part of the job was fellow coworkers and managementThe most enjoyable part of the job was the physical labor and time amongst friends that happened to work with me

Pros

None

Cons

You’re expected not to take breaks, and you don’t matter as an individual even slightly

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Fun workplace

Customer Service Representative (Former Employee) - DeKalb, IL - September 20, 2023

I had a great time working here, the discounts are amazing.. the management at the time wasn’t the best but overall it was great job to have while in college.

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Fun

Inventory Specialist (Current Employee) - Baldwin, NY - September 20, 2023

Every retail job has its downs. working at Best Buy as an inventory specialist definitely has its downs. But the great part about this job is they’re really flexible. And the work environment is great. Everyone is so cool and friendly

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Excellent Enviroment

Sales Representative (Current Employee) - Orlando, FL - September 20, 2023

The work environment is amazing thanks to management, and lots of growth opportunity but pay could slightly improve for the amount of work and learning associated.

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Great place to work

Great place to work (Current Employee) - Casper, WY - September 20, 2023

They genuinely care about their employees. You work hard and are appreciated. They never stop coaching and training and make it a fun place to work. I'd recommend it.

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It was great when it was great, and when it was bad…it was bad.

Computing Lead, Connections Lead (Former Employee) - Florence, KY - September 20, 2023

What is the best part of working at the company?I worked for BBY for almost 6 years. The work was fun, sometimes a lot but seemed rewarding. The peers and getting to work around a passion was the best part.What is the most stressful part about working at the company?Besides the random customer that knew more than you…the only stressful thing was how ridiculous the company is about promoting branded payments. Oh, and the political game inside most stores.What is the work environment and culture like at the company?At the forefront they promote integrity and unity. Behind closed doors, it’s pretty opposite of that. After 6 years and working for 4 different stores, I can say. They all operate about the same. You have cliques, managers show favoritism (I was a sales lead/supervisor so I saw this from a different perspective). While not all have that mentality, most that make important decisions do.What is a typical day like for you at the company?I’d clock in, check metrics, see what our goals were for the day and set those goals for my employees. Then I’d join in on the floor and direct customers to their destinations while also trying to get as much information from them to get them a full solution set out.

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Worked during college

Manager (Former Employee) - Georgia - September 19, 2023

This place will let you have time for your classes and work with your schedule so that you can complete what ever degree you are going for. Easy to move up. You do have to learn alot about the products

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It's Retail...

Customer Service Specialist (Former Employee) - Minnesota - September 19, 2023

I'm sure a lot has changed since I worked here in 2015. It was hard to get any set schedule/hours so not a good work-life balance. Pay was low and raises were infrequent. I did learn a lot of skills on the job, mostly how to deal with customers and resolve issues. I quickly learned it was not a place that you could move up in, unless you were highly favored by management.

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A good place to work

System Designer (Former Employee) - Overland Park, KS - September 19, 2023

It’s a good place to grow. Sometime management can be a set back. Some managers just don’t care enough to improve the work balance. However if you find a good store, you could be in for a long ride

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Bad place to work if you want job security

Agent (Former Employee) - Arlington - September 19, 2023

This company was great to work for, until this past year, they got focused on profits and made a decision to lay off 5% of their in-home services staff, including me, after making the idea of being able to move to a new store sound like an inviting and possible scenario, I was then left out in the cold for the last 5 months, was then "let go" but because they laid me off, they decided to list me as a job abandoner, so I've not even been allowed to move to a position inside the store. I gave the company ample time to help me, I let them know of my move back in February (I moved in May), and they still said I abandoned my job.

Pros

Work life balance.

Cons

This company offers nothing more than Amazon, and will sooner drop you, than cut into their profits.

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Fun workplace, push cards

Cashier (Former Employee) - White Marsh, MD - September 19, 2023

I enjoyed most of the work here. We were made to push store cards very hard and were reprimanded if people did not want to sign up.Most coworkers and customer interactions were positive. Did not like pushing extras.

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Don’t care about customers anymore

Sales Manager (Former Employee) - Las vegas - September 19, 2023

Best Buy used to be the place for customers to get the service and advice they needed. Now it’s like they don’t care about the customers, too little staff to help customers, just pushing memberships.

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Productive

Mobile Sales Consultant (Former Employee) - Vallejo, CA - September 18, 2023

Great job for student, they will mostly work with your schedule. Discounts aren’t that much but will open more doors for you if you want to advance in sales

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very positive

Retail Sales Associate (Current Employee) - New York, NY - September 18, 2023

One of the best aspects of this job is the opportunity to interact with customers who share a passion for technology. It's truly satisfying to help them find the perfect products to suit their needs and witness their excitement when they leave the store with the right solutions.Best Buy also values employee development, providing numerous training programs and resources to enhance our product knowledge and customer service skills. The company's commitment to career growth is evident, and I've personally seen colleagues climb the ranks from associates to leadership positions.

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Flexible

Shift Leader (Current Employee) - Hammond, LA - September 18, 2023

Best Buy in Hammond, LA is a great place to work, and I'd rate it at 4 stars. I've been part of the team here for a while, and there are several aspects that make it a standout retail environment.Firstly, the management team is supportive and understanding, which creates a positive atmosphere for employees. They value work-life balance and offer flexibility when needed.The store itself is well-organized, making it easy for both employees and customers to navigate. The variety of products available is impressive, from electronics to appliances, catering to a wide range of tech needs.Customer interactions are generally pleasant, with a mix of tech enthusiasts and everyday shoppers. It's rewarding to help customers find the right products and offer expert advice.One area that could use improvement is employee benefits. While they are decent, there's room for enhancement in terms of compensation and advancement opportunities. Nevertheless, Best Buy in Hammond, LA remains a top choice for tech enthusiasts and a solid place to work.

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Not so great a place anymore

Product Flow Specialist (Current Employee) - Dover, DE - September 18, 2023

This was a nice place to work years ago but it's really been falling apart. All store positions, including management, have become a revolving door of turnover and new hires seem like they're barely even getting trained at all. Management barely even seems to care about the mistakes these people are making because it all keeps happening no matter how much it's brought up. Staffing has become terrible so the demand can easily get overwhelming on busier days. This especially hits hard on truck days since they're a "stay til you're done" sort of deal so even trucks that arrive earlier in the day can still have us there late into the night. Sometimes management will schedule a product flow employee solo for their shift so that unlucky person will have to handle ALL of the position's heavy lifting, demands, and interruptions with minimal help. There's also been a lot of shifting responsibilities from sales team to product flow so that only puts even more on our already overflowing plate. This helped to breed a culture in which some members of sales may treat product flow like servants to do the things they don't want to do. Scheduling is getting pretty bad too. Expect weeks where you're getting pinballed between morning and closing shifts almost every day. Everything about the way the place is being run is a complete mess.That being said, there are at least a few positives. You do get decent pay which is a godsend when a lot of retail still pays minimum wage. The employee discount of 5% over cost (except on items priced under contract) can't be beat either. In addition to that -

Pros

Decent pay, excellent employee discount

Cons

Poor staffing, poor allocation of duties between teams, terrible scheduling, inept management

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Poor work life balance

Assistant Store Manager (Former Employee) - Springfield, OR - September 18, 2023

Pay was great if you can negotiate but the work life balance and unrealistic expectations made the money not worth it. The pressure that you need to put on employees to make metrics makes it impossible to have good relationships with staff. No human aspect is expected if you can drive memberships.

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