BestSelf Behavioral Health Employee Reviews

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2.0
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Terribly managed company who grew too big, too quickly...
Case Manager (Current Employee) –  Buffalo, NYNovember 16, 2018
As a currently employee I can definitely say to not work here... As soon as I get a new position I am leaving... The management is unreliable, cutthroat and will throw you under the bus in a heartbeat. They will hire anyone with a pulse and there is no unity in the company since it has grown. Caseloads are too high and are unmanageable. A ton of new hires are right out of school and are not ready for this type of high stress job. There is no consideration for people with families and the salaries are not fair!
Pros
PTO is decent
Cons
Management, Pay, Schedule, Caseloads, Location, Staff, Stress
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5.0
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Great working environment
Registered Nurse (Former Employee) –  Buffalo NYOctober 27, 2018
This is a professional company with a family-oriented culture. Its efficacy and productivity are driven by the overall goal of quality client care. Although goals, protocols, and procedures are well delineated, their strongest asset is the selfless caring staff and their supporting management.
Pros
Flexible scheduling
Cons
Overwhelming volume of clients.
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1.0
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Management
Clinical Social Worker (Former Employee) –  Buffalo, NYNovember 18, 2018
Management is only concerned about the number of clients that are stuffed into the clinicians' caseloads, and not about the well-being of the staff who are overworked, stressed out beyond belief, and walk round with horrible morale.
Pros
Coworkers are awesome
Cons
Poor morale, unrealistic caseloads and paperwork, nonsupportive manangers
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4.0
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not consistant
Administrative Assistant (Current Employee) –  Buffalo, NYAugust 17, 2018
they recently created new positions that are very slow to get organized. the work for a lot of the new positions are not consistent and the pay rate is not consistent with education and experience. someone without a college degree can make more money than someone with a degree even with less experience if they now the right people.
Pros
Benefits, Pto, laid back clinics, medical coverage
Cons
inconsistent job duties for support staff, hierarchy system, slow to move forward, management untrained
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1.0
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Avoid if you can
Care Manager (Former Employee) –  Buffalo, NYAugust 2, 2018
Upper management takes pride in being a "drama free" facility but truthfully is nothing but drama. Favoritism creates a huge disadvantage for new employees, management lacks training new employees, and in general management blames employees for any and all issues. Over 100 clients remain on a will call list who have to wait several months to be seen. BestSelf lacks efficiency in client care and is more concerned about numbers. Overall, BestSelf has been the most negative work culture I have encountered. Would not recommend to anyone.
Pros
None
Cons
Negative work culture, stressful, long hours, poor management
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1.0
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don't work here
Case Manager (Former Employee) –  New York StateAugust 17, 2018
Wouldn't work there again. If your not a butt kisser and/or liked by management forget keeping your job. Staff is nice I made some great friends. Boss wise can't trust them. You ask for help and they don't help you and then use it against you . No one is on the same page in that place. Its a joke.
Pros
pay isn't bad
Cons
no help, on your own, no one knows what is going on and management isn't helpful
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3.0
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Stressful and unsupportive enviorment
Clinical Social Worker (Current Employee) –  Buffalo, NYJuly 3, 2018
This employer has a staff of mental health and social workers in charge that run through employees like a sick child through tissues. They are insensitive to the employees need, often putting the companies needs above the needs of the workers. They brag about bonuses but everyone that I've spoken too in the company seems to always come just below the required markings needed for the bonus. They do not provide training for new clinicians, enough time for notes and treat clinician inequitably. There is a lot of PTO that is given but when you try to take it, you are harassed about it and it can be denied with one days notice. Clinician well being is an after thought.
Pros
Lots of perks
Cons
no support, inability to utilize time off, shamed for trying to take time off
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1.0
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could be you
Counselor (Current Employee) –  Buffalo, NYJuly 4, 2018
You can't trust anyone in upper management to have your back or support you unless you are one of the favorites. Pretend to be 'trauma informed" HA! The culture is about supporting and protecting upper management and their jobs, not client care or treatment. Direct care staff is over worked, not supported or validated.
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4.0
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Great place to work and good enviornment.
Billing/Claims Specialist (Former Employee) –  Buffalo, NYSeptember 9, 2018
The work wasn't extremely difficult, lots of projects, different insurance companies to work on and a nice environment to work with some very friendly people to work with.
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5.0
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Great place to work!
Director of Nursing (Current Employee) –  Buffalo, NYMay 2, 2018
I enjoy working at this organization. I support the vision and goals of providing services to those individuals who would not have access to supports in the community. I am professionally challenged in a positive way to impact delivery of nursing services to our consumers. Management is very supportive and innovative in developing new programs to have a positive impact on our employees and consumers.
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5.0
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BestSelf has been a great place to work.
Psychiatrist (Current Employee) –  Buffalo, NYMay 2, 2018
BestSelf has made positive changes to the clinics who were formerly CATS (Child and Adolescent Treatment Services) serving children, adolescents and young adults with mental health needs. Communication and overall care of patients and families have improved in the past several months. The future of the agency is very promising.
Pros
Flexible schedule.
Cons
Fast paced clinic setting.
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5.0
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Professional organization, works collaboratively with peers and has good support from mid and upper management.
Nursing (Current Employee) –  951 Niagara StreetMay 2, 2018
I have worked at my current location since 2010 and I have had the pleasure of working at a few other practice location sites. I feel honored and privileged to work with the special patients and staff at LWSC.
Pros
Professional, accommodating of my time and schedule, superior pay, amazing patients
Cons
Busy schedule
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Clinical
Clinical Social Worker (Former Employee) –  Buffalo, NYApril 22, 2018
Poor management and more concern with money and number of clients seen than the quality of service delivery. Poor moral standards.
Rarely got a lunch break.
Enjoyed work with the children
Little to no support from supervisor.
Pros
Reasonable benefits
Cons
Poor leadership and lack of concern for clients by management.
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5.0
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Excellent place to work!
Registered Nurse (Current Employee) –  Buffalo, NYMay 22, 2018
I love working at best self - the team is great! Co- workers are excellent at collaborating and getting the job done. I work very closely with a FNP, Care coordinator and counselor to treat patients holistically and promote a healthy lifestyle.
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1.0
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The upper management is driving the Titanic into the iceberg
Mental health counselor (Former Employee) –  Buffalo, NYMarch 19, 2018
Upper management and administration appears to have no idea what is going on at clinic levels or they know and just don't care. Clinicians are way overworked and the amount that is expected on them is not possible to do. Upper management seems to have discriminatory practices where they enforce rules unfairly, firing some people while others who do the same thing don't have any consequences. There also is a culture of protecting harassers and looking the other way for insurance fraud. I had a great manager but the program directors are limited because of the incompetence of upper management.
Pros
Good benefits, decent pay
Cons
overworked, stress, impossible to actually provide therapy to your clients
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5.0
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great company
Program Director (Former Employee) –  Buffalo, NYMay 3, 2018
many opportunities and supervision and a lot of chances for training. its a growing company and you will have different supervisors as you get into your position. However, if you remain focused on the task at hand you can go far.
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3.0
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Busy work environment
Purchasing and Facilities Specialist (Former Employee) –  Buffalo, NYMarch 25, 2018
BestSelf Behavioral Health was a great place to work; however, favoritism ran rampant. If you weren't everyone's favorite person, you had a hard time getting anything done.
Pros
Work life balance
Cons
No structure
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4.0
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An interesting place to work
Direct Care Manager (Current Employee) –  Buffalo, NY 14213September 1, 2017
There's never a dull moment working here. It is a very stressful job that requires the right type of person. Time management is very important, as well as exceptional people skills
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Overall rating

3.2
Based on 19 reviews
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