Better Business Bureau Employee Reviews

Great place to work. Friendly People, and flexible time with great training program. I learned a great deal about dispute settlement and all the aspects for settling disputes betweens parties.

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Fun workplace

Information Specialist (Former Employee) - Sacramento, CA - November 3, 2023

They have a family like culture and everyone is willing to help, fun people, a lot of team buildings. . The team is young and productive . The only downside is a very low pay

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Not bad

Information Specialist (Current Employee) - Florida - November 1, 2023

Pretty simple job, management is chill as well as coworkers. Only downside is the work can get monotonous and you get some crazy people on the phone.

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wonderful!

Consumer Specialist (Current Employee) - Knoxville, TN - October 12, 2023

What is the best part of working at the company?The people, the purpose and those this service organization helps. What is the most stressful part about working at the company?Persons who are very upset due to circumstance that have happened to them. You want to assist them or the businesses any way possible, if possible!What is the work environment and culture like at the company?Very positive and well grounded in unity.

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The BBB is a great place to work.

Business Relations Representative (Current Employee) - Cincinnati, OH - September 23, 2023

What is the best part of working at the company?The daily activities of business relations, accreditation and working with complaints and future awards for new and established companies. These are the yearly Torch Awards for Excellence in the business community.What is the most stressful part about working at the company?As a business relations representative there was a daily quota for accreditation applicants and the ability to screen businesses for proper accreditation and the 30 point inspection requirement by the accreditation department.What is the work environment and culture like at the company?The culture was very business like as well as detailed and competitive.What is a typical day like for you at the company?Self sourcing leads and generating business applications for accreditation and using a CRM software program to track and utilize provided data for leads.

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Better Business Bureau insights

Based on 275 survey responses

What people like

Feeling of personal appreciation
Ability to meet personal goals
Time and location flexibility

Areas for improvement

Fair pay for job

Great experience

Director (Former Employee) - Marlborough, MA - September 20, 2023

Great place to work as it the office is now remote. Had opportunities for career growth over 10+ years. Can't beat the benefits and schedule, very flexible for families. Had a good work/life balance.

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Disappointing

Employee (Former Employee) - Atlanta, GA - September 16, 2023

The staff is great, but executive leaders and management are not. Being micro managed is extremely stressful. BBB Mission is based on honesty, integrity and trust, but employees cannot and do not trust BBB's leadership! There is an overall distrust. Honesty and integrity went out the window completely. Very disappointing!

Pros

None

Cons

Listed in summary.

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Fun with good people

Administrator (Current Employee) - Chicago, IL - August 28, 2023

There are no problems here. The product sold is outdated as is their place in society, but the people are really good as are the management. No complaints.

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Even though to pay isn’t ideal, the support and positive work environment makes it a great place to work!

Client Relations Specialist (Current Employee) - Memphis, TN - August 23, 2023

What is the best part of working at the company?The amazing people I work with. Schedule flexibility What is the most stressful part about working at the company?Low pay. 100% commission. You don’t sell, you don’t eat What is the work environment and culture like at the company?Relaxed and positive. Staff is very diverse.What is a typical day like for you at the company?From 8:30 to 4:30 you are on the phone cold calling

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Boring, underpaid, stagnant with no chance to move up unless you are a butt kisser!!

Customer Relations Manager (Former Employee) - Davidson County, TN - August 17, 2023

What is the best part of working at the company?Flexibility hours part hybrid What is the most stressful part about working at the company?Supervisors lie to your face preach ethics and integrity but don’t know how to use it. Expections are way to high I’m work that is given to you What is the work environment and culture like at the company?Supervisors pretend to be your friends then lie to your boss or CEO about you. Other staff does the same. It’s really not a place to trust anyone. Very high turn over here. What is a typical day like for you at the company?Make calls all day nothing but sit on the phone all day expected to make 80 cold calls a day. They don’t tell you that people don’t have a high opinion of the BBB. You spend the day begging for the sale. Being hung up on. Even past board members will tell you stories about how bad they are

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Great place to work if looking for remote work.

Business Development Representative (Former Employee) - Chicago, IL - August 4, 2023

What is the best part of working at the company?Teamwork, mission, culture, generous benefitsWhat is the most stressful part about working at the company?Meeting goals, though management does all they can to help

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Great Company - Literally just do your job !!

N/A (Current Employee) - Chicago, IL - July 17, 2023

I love working at the BBB of Chicago. This company has spent a great deal of time trying to figure out how to make the employees life easy- where will you get that nowadays? Great environment, low lift days, great values, lots of room for growth. If you do your job and not complain when you have so many luxuries you will enjoy.

Pros

Team ethic, events, incentives

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A future-focused nonprofit that stands by its beliefs

Communications Specialist (Current Employee) - Remote - July 15, 2023

What is the best part of working at the company?The company environment is incredibly positive: they truly stand by their Pillars of Trust and work to inculcate a community of support and responsibility.What is the most stressful part about working at the company?It can sometimes be difficult to identify the correct approach for a business.What is the work environment and culture like at the company?Responsible, ethical, just, caring, responsive

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Rewarding Work

Customer Service Associate (Former Employee) - Indiana - July 14, 2023

I enjoyed my position for the most part. Some days got a little daunting having to deal with consumer complaints. Little to look forward to as far as raises.

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Decent Company but severely low pay

Customer Service (Current Employee) - Chicago, IL - July 6, 2023

The company itself is decent given the role i am in. the people are nice and the environment isn't really toxic on my end, however, the pay is comically low. The amount of work I do (which is ALOT) should have me at a much higher pay. i should be able to pay all of my bills and not have to guess how much my next paycheck will be. my pay is NOWHERE near what the range for my role typically is. The low pay is acknowledged in meetings as well as the high turnover rate, but we are told at least the benefits are good. the benefits are decent, but they are useless if i barely have money leftover. The company is a good place to make connections and learn, but keep in mind the pay will likely be very low due to them being a nonprofit and preferring to have trips and fancy events be top priority for their budget.

Pros

nice people, remote work, barely any micromanaging on my end, benefits, good learning experience

Cons

very low pay. no one can live off of this. high turnover rate

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Productive workplace

Data Quality (Former Employee) - Birmingham, AL - June 15, 2023

Nice place to get hands on experience while in school. Was able to learn a lot and apply it. Very collaborative environment and they’re supportive in helping you.

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Boring No commission per sale.

Inside Sales Representative (Former Employee) - Philadelphia, PA - June 7, 2023

That office was too too laid back. Too quiet for me. I didn't like the commission rules. I think the sales rep should get paid for each deal. The leads were so old from over 10 years ago. And as soon as the business owners found out they had to pay large amount of money they hung up or said no. Too pricey for them.

Pros

Close to septa stop.

Cons

Boring, no leads, too quiet.no commission

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They are all fake!

Business Development Representative (Former Employee) - Tacoma, WA - June 4, 2023

They act like a big family but when you need the help they turn the other way. Everyone is so fake there and act like your friend but when you move on to another job it's like you never even existed. They only want you to make them money and if you can't do that they let you go. There is no security, if you have a bad month peace out!!.

Pros

Full time.

Cons

Stressful

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Entry-level at best

Business Development Representative (Former Employee) - Indianapolis, IN - June 2, 2023

There was not much training, and there was favoritism. The pay scale was decent, and then they changed it, so it was never the same. Employees who were often sick, would play up to the boss and get leads. Actually got tattled on for using a public forum to find my leads. Since someone else had been "using" it first. Even though I had contacted those people first.

Pros

Work from Home

Cons

Low pay, no opportunity for advanced, repetitive work.

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out of touch

Business Development Representative (Current Employee) - BBB - May 31, 2023

while the bbb is a great organization they seem to be out of touch with the modern day consumer and business owner. business owners need more value than just a sticker and the consumer needs more education about what bbb is

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Inconsistent work load with inconsistent coworkers

Marketing and Community Relations Specialist (Former Employee) - Canton, OH - May 25, 2023

There was no typical day. Coworkers want you to ask questions but make you feel stupid—cliquey work environment. Management was good one day then bad the next. I was working lots of weekends in a row with no help from colleagues. The hours were great, and some coworkers were VERY kind.