BetterHelp.com

BetterHelp.com Licensed Professional Counselor Review

How easy the platform is to use

Licensed Professional Counselor (Current Employee) - Louisiana - May 12, 2021

I am particularly impressed by the ease of use on their counseling platform, My video , phone and chat sessions are taking place with little to no technical problems, If there are issues, the company is highly responsive and gives me the exact information that I need to address it, It’s so easy to message clients , assign worksheets, and view their journal writings,

Pros

Compensation is competitive, You don’t have to beg for clients, They care, about clients and hold counselors to very high standards.

Cons

Sometimes the email alerts can be a bit too much, But I know they just want to make sure Counselors follow-up in a timely manner.

Ratings by category

4.0 out of 5 stars for Work/Life Balance

5.0 out of 5 stars for Compensation/Benefits

3.0 out of 5 stars for Job Security/Advancement

4.0 out of 5 stars for Management

5.0 out of 5 stars for Culture

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Official response from BetterHelp.com

May 24, 2021

Thank you so much for taking the time to post this review. We are so grateful for your continued dedication to this platform, and for your feedback!

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High Client Turnover and Little to No Late Cancellation/No Show Pay

Licensed Professional Counselor (Current Employee) - Dallas, TX - August 17, 2023

I no longer work many hours for Betterhelp due to the difficulty in keeping a consistent workload and earning a decent paycheck. The most positive experience for me has been having the chance to meet people all over the world. The most difficult part of the job is being expected to communicate with clients during off days and hours. This is not a normal part of a therapist's job. I most enjoyed experiencing other cultures, but also I love to help others, so I am grateful for all of my client experiences. I think that it is a great platform for the client; they have flexibility. It is not a professional platform for the therapist. The therapist does not have easy access to client information, clients can stop seeing a therapist without talking to the therapist, clients can cancel anytime and the pay for the cancelation (if you receive it) is a portion of an client hour, low case management (but I started using a note in the system). It is too difficult to build and keep a caseload. Also you are only allowed to see clients for 30 to 45 minutes, yet Betterhelp pays hourly. The rate starts at $30 for the first five hours and $5 and hour is added for each additional 5 hours. (i.e. $30 1-5 hours, $35 6-10 hours, $40 for 11-15 hours, $45 16-20, etc.) By the way, it stays this way. No matter how many hours you work the pay is distributed by this method. You don't work for 20 hours and get paid $45 for every hour. You get paid $30 for 1-5 hours, so forth and so on. It's ridiculous.

Pros

Meeting people from other cultures and backgrounds

Cons

Low pay, low to no fee recoup, high turnover, low client accountability

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Same role

Dishonest Company

Licensed Professional Clinical Counselor (Former Employee) - Virtual - August 14, 2023

The good: - work from home - make your own schedule - lots of clients (most of the time)- no overhead / insurance to deal withThe bad: It’s hard to get a straight answer to any questions, support just guides you in circles in their responses, and there is no phone number to call to actually speak with someone. BetterHelp sells their platform to clients under the idea that this is “affordable” therapy. However, the company does this at the cost of their counselors. The pay that’s advertised is a fabrication. The actual pay is a disgrace for therapists, who need to have an independent (unsupervised) license in their state in order to be able to see clients virtually. That means years of experience, after completing a masters degree. To make $100,000 a year you would need to see 100-200 clients per week. Additionally, advertising and encouraging clients to contact their therapist “anytime” is an invitation for boundary issues, that again, the counselors then have to deal with. Text message therapy brings a whole other host of potential ethical and safety concerns. You can legally do it, but it’s not necessarily encouraged in our field. Except by better help (and talkspace).Furthermore, Not having accountability for clients such as when they no-show or frequently late cancel also leads to incredible frustrations, loss of income on the counselor’s part, as well as being a disservice to clients. No show rates are ridiculous compared to other practices.

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Same role

Do not recommend for long term

Licensed Professional Counselor (Current Employee) - Remote - July 10, 2023

It's something for providers that want to stay active as providers. The pay is not ideal. More like a temporary position until something better comes along. It's okay for staying active in the field.