BetterMed Urgent Care Management reviews

Found 12 reviews matching the search See all 17 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Poor management,High turnover,Benefits are horrible, No raises
Medical Receptionist (Former Employee) –  Spotsylvania County, VAJuly 29, 2019
Working for this company was alright at first, but everything has slowly gone downhill. The new manager is incompetent, lacks experience and has poor communication with the employees if she even bothers to acknowledge you or show up at all! This company could be great but they continue to hire management that has no idea what there doing and let go of great employees!
Employees are scheduled to work 12 hour shifts which is normal , but then a half hour lunch is taken out of your check whether you get lunch or not.
Patients always compliment the staff, how clean it is and how friendly everyone is , but this will soon change. New management is running all the good employees out and most employees are already looking for a better place to work.
If you have children this is definitely not the job for you as it is a no call out policy no matter what and at times staff is unwilling or unable to switch shifts with you.
Pay is okay but even if you have a review , you probably are not going to get a raise so your are pretty much stuck at a set rate FOREVER!
Best thing I have ever done for my career is leaving this toxic work environment, should have done it months ago.
Employees will leave a toxic work environment where they are underappreciated and know more than management.
Overall the staff is great! The billing manager is awesome never been an issue there!
Was this review helpful?Yes 2No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great concept with the potential to be a good company but is failing due to poor management and employee disregard.
Healthcare worker (Current Employee) –  Fredericksburg, VAJune 30, 2019
Every single location in this company has employee retention rate issues, and therefore overworked staff. Often times staff is bribed to work copious amounts of overtime, or simply left with no choice but forced into overtime shifts. Overall under appreciation for staff. Employees are often disregarded during periods of inclement weather and when the clinic has to close due to flooding or power outages. Employees are expected to remain on call during these periods, and to show back up to work at the drop of a message, but are unpaid for their on call time. Pizza is often given as a way to say “thanks” at all locations, because that’s what we all want in a work place.

Employee opinion is never taken into consideration and decisions are done at the management discretion only.

Employees always work 12 hr shifts, which is typical for healthcare, but a half hour unpaid lunch break is taken out daily. However, employees are not allowed to leave the site, and if there are patients in the clinic all day, you’re essentially being unpaid for 30 minutes regardless.

Benefits are decent. However, though PTO is awarded, its impossible to use any PTO due to short staffing. PTO cannot be taken on top of your regularly week schedule to prevent having to pay out in overtime, so employees often lose DOZENS of hours in PTO per year, and they refuse to simply pay it out.

Management also changes as common as staff... four site managers in a single year of employment, and two COOs.

Patients always rave about how clean the facility is and how nice/friendly the staff is, but this
  more... will quickly change. Unhappy staff is not productive staff.  less
Pros
Benefits, except PTO, are decent
Cons
Management, schedules, employees are treated poorly
Was this review helpful?Yes 4No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible place to work
PCT (Patient Care Technician) (Former Employee) –  Colonial Heights, VAMay 11, 2019
I loved the coworkers but working for BetterMed was horrible. Horrible management. New management doesn’t even know how to handle their job. Don’t work here. There are better places to work. They just care about patients money and not their well being.
Pros
Coworkers
Cons
Everything
Was this review helpful?Yes 8No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Better what?
X-ray tech (Former Employee) –  Ashland, VAApril 9, 2019
Loyalty and experience means nothing to this company.

Be weary of so many job postings and sign on bonus...there is a reason why that is.

Employee's of all types are leaving left and right. Proceed with caution.

I would not recommend this company to any of my friends. You are overworked and underpaid. Working with a skeleton crew makes it hard on employees and management does not care as long as it cuts costs. I honestly don't think they realize that their revenue comes from those of us actually touching patients, not sitting in an office.

Unhappy staff = unhappy patients = bad business

Just a tip: treat your current employees well and you won't have to worry about hiring others
Pros
Coworkers
Cons
Management, salary
Was this review helpful?Yes 6No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ungrateful, poor, management. Rude demographic we serve.
Crew Member (Current Employee) –  Prince George, VAApril 9, 2019
BetterMed was a great place to work until management changed. The new COO and site manager is slowly destroying BetterMed as a company because they are trying to stick to a "budget" and cut corners and cut back on staff but don't want to pay employees more even though they are doing the job of two people!! The higher up's care more about their paychecks than the sanity of their own employees that are the ones busting their butt every day to make them money. Save your time and don't even apply here. You will hate it.
Pros
Nice coworkers, team effort from clinical staff
Cons
poor management, short breaks, stressful, low salary
Was this review helpful?Yes 4No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
High turnover with employees and management
Employee (Former Employee) –  VAFebruary 21, 2019
If you want to work for a company who does not care about work/life balance this is the place for you! If your sick, don’t try to call out because management forces you to work. Several employees are forced to work having the FLU, which we all know is contagious. They can’t keep good nurse management or regular employees, so at least job security exsists. You are forced to work short and there always trying to see where they can cut corners with employees !! The COO came into this company and is slowly destroying Bettermed, employees are quitting left and right. Some providers feel entitled and one particular one gets away belittling staff but then she is quick to complain about the staff constantly to the COO and not follow chain of command. This particular provider is so bad to work with and spastic yet she is one who is training new fellows that come into the company. Bettermed is not a place where job satisfaction exsists!!
Was this review helpful?Yes 12No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great coworkers, awful management
Radiologic Technologist (Former Employee) –  Richmond, VAFebruary 19, 2019
Job security is good because they can’t keep employees. As a RT, you do xrays as well as medical assistant work...so you think you’d get paid more than RT’s who work in other environments where they solely do xrays. If you only want to do xrays, this is not the place for you. There are certain providers who think that they are better than everyone else and belittle the staff which makes for frustrating 12 hour shifts. The best thing about this place is that the employees are nice, but management needs improvement from top to bottom.
Pros
Flexible Schedule
Cons
Employee burnout, bad management
Was this review helpful?Yes 9No 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
N/a
RN staff nurse, prn (Former Employee) –  Richmond, VAAugust 22, 2018
great place to work, great support from management, good team work and collaberation between all staff, fast paced environment
variety of patient population
Was this review helpful?Yes 5No 3Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Spotsy location, poor management, high turnover
RN (Former Employee) –  Spotsylvania, VAMay 22, 2018
For spotsylvania location:
Began as a pleasant place to work , after a year went downhill. High turnover, poor management, poor communication among management to employees,
Management not a fan of staff that have a voice, very clickish within the facility, lacks real time communication with concerns. Un-professional. Company lacks ability to hear there staffs concerns without being judgemental and retaliation. Would not reccomend for any rn.

The ashland location: pleasant environment and great teamwork
Pros
Location
Cons
Poor management, Poor communication, High turnover
Was this review helpful?Yes 18No 5Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Team Workplace
Receptionist/Administrative Assistant (Current Employee) –  Richmond, VAJuly 17, 2017
I have worked for BetterMed for almost a year. I LOVE the family atmosphere of this growing company. Working here means working together. The managers care about their teams and helping them grow and learn their roles. Everyone is laid back and focused on quality patient care.
Pros
Culture, flexibility/worklife balance, Management
Was this review helpful?Yes 9No 2Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place
Nurse Practitioner (Current Employee) –  Midlothian, VAMarch 31, 2017
Fast paced and intense work environment. Challenging and engaging. Great staff and management, flexible hours and great benefits. Educational opportunities and community involvement.
Was this review helpful?Yes 9No 2Report

See more BetterMed Urgent Care reviews

You may want to try:

Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at BetterMed Urgent Care. Our community is ready to answer.

Ask a Question

Overall rating

2.9
Based on 17 reviews
57
41
30
21
18

Ratings by category

3.1Work/Life Balance
3.3Compensation/Benefits
3.0Job Security/Advancement
2.8Management
3.0Culture