Nice, professional environment; fast-paced, but methodical and well organized. Controlled chaos.
My leadership was wonderful; fun, willing to allow me opportunity to contribute and be innovative.
Benefits were comparable and fair.
Hardest part about the job was my director did not have a strong concept of my job function and failed to pave the way by solidifying the buy-in for the ongoing change management projects my position demanded, nor was I empowered to self-govern to effectively counter the challenge.
Overall, I enjoyed the challenge of consultation and training new concepts and strategic plans to my colleagues and introducing them to contact center concepts, workforce management, forecasting, and process improvement. I enjoyed my time with this company and have maintained close relationships with many I worked with from all those years ago. That should speak much for the company culture; one of relationship building.
Cafeteria, professionalism, organization, people
Poor implementation and change management strategy