Go back to the old principals that were set in place by the original board members. Treat everyone with respect. Teach people how to do their jobs right the first time, let them take notes all they want, yet expect all of them to do job correctly after a short period of time. Set up locations in areas of the state that do not have any mental health clinics close by! Teach classes to staff that they are not getting anymore. Pay for them to attend MIDSOUTH, and allow them to grow and change as the jobs change. Be kind to everyone you meet - and expect change through what is taught.
Stop allowing members to use Birch as a retirement home. Members begin to decline after 18-24 months being in the same location, rotate them around. Listen to staff more than the therapist, staff know these members better than the therapist. Establish consequences for member actions instead of allowing them to give excuses. Get a better hold of the drug problem that plagues the member which makes it harder for staff to work. Allow management to run there own sites how they see fit, Directors and Associate directors know their sites better than Admin. Establish requirements to hire staff to get better qualified staff.
Realize that not every member is there to make themselves better so it makes recovery assistance job harder to satisfy the leaders of Birch. Find a way to interview these members better so beds arnt being filled up with members who simply don't care no matter the effort you put in. And come up with a plan to have the member responsible for their actions so staff can feel safer when they get violent or inappropriate. If we are teaching the member "to live a satisfying life in the community" then have a new way of teaching them that no matter where they are, they have to take accountability for their actions. Just like the member would have to do when they get discharged from Birch.
Visit each branch, understand each individual branch culture, before you visit empower a team at each branch to present what areas are going well and what areas need work. Make the branch visit an opportunity to get to know your team and improve the organization as a whole
Answered - Therapist (Former Employee) - Mountain View, AR
Make sure family has a good phone number to get a hold of someone at Birtch Tree.
Pay employees based on their value to the industry rather than pay a wage that is common to the are
Answered - Clinical Medical Records Clerk (Former Employee) - Benton, AR
Notes are horrible and if you want them to be independent then they have to clean and be responsible for their actions. It'll be hard on them if they think they can get away with the things they do while their at Birch when they get in real world.
Answered - MHPP (Former Employee) - Clinton, AR