customer service and store (Former Employee) – Wappingers Falls, NY 12590 – June 6, 2019
The co-workers were nice, management was helpful. The break room was always stocked with good to eat- and the hours advanced as you grew in seniority. That being said, the equipment was always broken, and you always had that one co-worker that slowed everyone down.
Deli Clerk (Current Employee) – Wappingers Falls, NY – July 14, 2019
I have been working for BJ's for 5 years at this point and would not recommend it to anybody unless they are in dire need of a job. The company's profits are stagnating and they are taking it out on their employees.
When I started the summer after high school, the work environment was completely different. Management was kind, respectful, and helpful. Every Sunday and holiday you would be paid time and a half. There was always food in the breakroom. They used to have company events such as a catered holiday party, kickball game, barbeque, etc. Nearly all the employees were happy to be working there and had nothing but good things to say about the company as a whole. It felt like they actually cared about you as an employee.
Today it is completely different. There is no longer time and a half on Sundays. There is only food in the breakroom on Friday mornings. They got rid of the holiday party to save money. They changed their employee review/raise policy from once every 3 months to one a year. We are constantly understaffed (at least in my department), so dealing with angry customers for hours on end and closing by yourself are a regular reality. The average turn around for new hires is about 3-6 months. They changed the amount of time required to take time off from 3 to 4 weeks. The store is falling apart, literally; the roof always leaks when it is raining and every week they have to throw out hundreds of dollars of product because a different refrigeration unit stopped working. What was once a happy workplace now has a striking lack of employee comradery, and the lowmore... employee morale rivals that of working at a Walmart.
While I am aware that not all of these things are offered by other employers, it is the fact that BJs takes these things away from employees who already had them. Nobody got grandfathered in.
I have also noticed a pattern over the years, however, of the needs of employees disregarded. Let me present you with several anecdotes.
*A part time employee worked 2-10 for 5 days a week. He was one of the best workers in the department. He told management with 2-3 months of notice that if he didn't get full time, he would be forced out of his apartment by his girlfriend and would have to move back in with his parents 2 hours upstate as a result. They ignored him until he put in his two weeks notice, citing the reasons he had warned them of. At this point, management begged him to stay and offered him full time. Unfortunately though, his girlfriend had already broken up with him and kicked him out, however, and he would have been homeless for several weeks if he didn't move back in with his parents.
*An employee was told he was given full time after working hard at the store for a year. Management told him they gave it to him. He worked thinking he was full time for a year. It was only when he tried to use his insurance for a doctor's visit that they told him he wasn't actually full time, he was just being giving full time hours. It took them an additional month to sort this out so he could finally go to the doctor.
*A refrigeration unit has been leaking from it's water cooling unit for over a year now. Customers regularly slip in it. Repair people have been brought in to fix it a few times, but it never stays fixed for more than 48 hours.
*Employees and customers complain about flies in the perishable departments. Management does not take these complaints seriously and has done little to get rid of them.
*An employee was just fired for being late too many times. He told them that he could only work after certain times because he took the bus. Even after changing his availability to coincide with the bus schedule, he was still scheduled outside of his availability weeks after it took effect and ultimately fired as a result.
*A new general manager and a new store manager had it out for a department supervisor. This supervisor was a multiple time employee of the month who had worked there for 5 years and had a very good reputation among employees and management, as well as with the regional management. These 2 aforementioned managers did not care. She typically worked opening shifts, and was being given write-ups for shortcomings of the closing shifts. If the department wasn't cleaned well enough at night, rather than punishing the closers, they punished the opening supervisor. When she approached the closers - who had all been working at the store for at least a year at this point aside from ontle of them - they apologized and tried to do better to help her out. When things were being cleaned too well, these managers put more responsibilities on the closers to make it more difficult for them to do everything. The closers would often stay an extra hour to get their work done. Alas, it wasn't enough to prevent the supervisor from getting write ups. These two managers then told her she had to step down, forfeiting the supervisor position and the additional pay that went with it. She gave the ultimatum that she would step down, but only if she could remain in her department because they were understaffed, otherwise she would have to quit. Even when faced with this, the supervisor still had the best interests of her employees at heart. Management called her bluff and declined the offer. This was not a bluff, however, and she stood her ground and put in her two weeks. The department was left understaffed for several months.less