Remove the Director and mangers and hire skilled professionals who have the heart to help and who really care about employees and that are not buddy buddy to themselves and management that actually speak to there Customer Service Representatives during the day.
Hire better supervisors
Answered - Level II Technician (Current Employee) - Killeen, TX
Move to a better building or fix up the one they are in.
Answered - Technical/Customer Support Advisor (Former Employee) - Killeen, TX
Answered - Project Coordinator (Current Employee) - Phoenix, AZ
I no Longer Live in Texas
Answered - Financial Aid Specialist (Former Employee) - Killeen, TX
Stop being elitist, unresponsive, political leaders and start learning what your employees do and how to help them.
Answered - Services Solution Sales Executive (Former Employee) - Raleigh, NC
Hire GOOD employees
Answered - K12 Customer Care and Technical Support (Current Employee) - Somerset, KY 42503
Differentiate pay to degree level
Answered - College Enrollment Advisor (Current Employee) - Greenville, SC