Blackboard Inc. Employee Reviews

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5.0
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Fun
Financial Aid Consultant (Former Employee) –  Killeen, TXAugust 18, 2018
Really enjoyed working there but is looking for more growth at a job and to relocate to Atlanta, Ga from Killeen, Texas. A regular day was the heavy phone calls from students and parents who had financial aid questions and concerns.
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3.0
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Fun Days
Helpdesk Technical Support (Former Employee) –  Killeen, TXAugust 12, 2018
Blackboard had fun days scheduled which I helped plan. Depending on the type of activities determined if the IT Team could participate. Overall we were able too which kept moral up.
Pros
Great Christmas Parties
Cons
Vending machine prices too high
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3.0
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Low Feedback
Facilities Manager (Former Employee) –  Somerset, KYAugust 6, 2018
Great environment, but low level of feedback. Lost positions, but was blindsided due to lack of feedback from management. Under new management, would be a great place to work.
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5.0
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Productive
Account Representative (Former Employee) –  Killeen, TXAugust 1, 2018
Wonderful place to work. My trainer really took her time to make sure that her training class was well prepared and knowlegeable. No judgment kind of environment and flexible hours
Pros
Overtime
Cons
Constant changes everyday
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3.0
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not sure
Customer Service Representative (Former Employee) –  Somerset, KYJuly 30, 2018
This was a decent place to work, hours were just sometimes all over the place and I couldn't ever get the help I needed. Unless you're full time you can expect different hours.
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4.0
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Services Solution Sales Executive
Education Services Executive (Former Employee) –  Raleigh, NCJuly 27, 2018
The company and pay is great. The only thing lacking in the Raleigh office is a cohesive culture. It is a Support hub, so Sales reps can often feel isolated. Another related issue was my manager always being located in another state and being "too hands-off."

Would have enjoyed more of a team culture, more coaching, and more collaboration.

Overall though, if you can work remotely and do not mind having coworkers spread around the country, this is a great place with great pay, benefits, and work/life balance.
Pros
Pay, Benefits, Work/Life Balance
Cons
Isolated in Raleigh Office, Lack of Collaboration, Lack of Job Security in Sales Roles
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4.0
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Fun upbeat place to work with a "family" atmosphere.
Financial Aid Advisor/Customer Service (Former Employee) –  Greenville, SCJuly 23, 2018
I enjoyed the fun competitiveness and up beat atmosphere. I appreciated that my hard work and experience was recognized which opened the door for advancement.
Pros
Team event/pot lucks
Cons
Reduced lunch breaks if high call volumes
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3.0
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Heavy work loads
Operations Supervisor (Current Employee) –  Killeen, TXJuly 20, 2018
This company was an awesome place to work until about the last year. There are too many advisors and not enough Supervisors and there is lots of attrition due to too many call requirements, poor training, and being coded for too many schools at once.
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1.0
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Run
Customer Service Representative (Current Employee) –  Somerset, KYJuly 18, 2018
Honestly, if you are desperate, have a criminal record, don't care about being treated like a number and have no intentions of providing yourself a decent living in the future or care about whether you'll have a job that day, that week or that month. This is the place for you. I've been here almost 3 years and have worked at several call centers before that were FAR superior than this. From the benefits being laughable, management not having any idea what's going on daily to the life/work balance. Overtime is appreciated like anywhere else but the problem that they have is that you can go one week where they will cut your hours by 8-10 hours a week, to the next week you're obligated to half hour lunches and you get hammered about working additional OT to the point where you feel obligated to. The pay is a mess in the sense that they moved from a program called Pay differential which looked and sounded like a raise, but in reality it's taxed almost as if it's a bonus so it doesn't really get considered as actual pay and, you could lose it at the end of every quarter. The new system is a more standardized system, but as others have complained, you have some workers who've worked there for several years making the base pay of 11/HR to 11.50/HR and others who worked only a few months making 12-13/HR. Depending on what department you work in, your day consists of, waiting 10-15 minutes for their outdated systems to load (oh, did I mention that if you get here on time, but your system takes 15-20 minutes to load, that it's YOUR fault that YOU didn't make sure to show up an hour before  more... work? Yeah...right.), clock in, immediately get a call from either an absolutely incompetent instructor or student and getting yelled at for an issue that's not of your control, and eventually ending your day. That's basically the daily routine. The benefits are as I stated before, a joke. You get health insurance, but only after a year of working there, and they're not the most consumer friendly rates. You do get a 401K, but only if you're a salaried member of management, so basically as an lower employee you can't invest into the company at all.  less
Pros
Pay, sometimes
Cons
Longer list than a pickup has miles.
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2.0
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It is a job.
Help Desk Technical Support (Current Employee) –  Killeen, TXJuly 17, 2018
Blackboard is a great place if you are looking a for a great paying job. It is very stressful and they will keep adding schools on to you, making your job harder. Depending on department this may triple your work load and leave you stressed. Mentally this job is very tiring. As they add on schools this adds difficulty in handling other schools you are already helping. It is a great starter IT job though and I think it is worth the time to put it on your resume. Think of it though as you would any call center. It is all about the numbers.
Pros
pay, people
Cons
healthcare, incentives, lots of stress
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1.0
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It completely depends on your team and manager
Analyst (Former Employee) –  Washington, DCJuly 6, 2018
While the pay was fine and remote flexibilty a good option, it's a completely unstable company. Constant - and i mean almost monthly - management changes. With those leaving, whoever kisses up the most, gets put in charge "interim" eventually staying in the position. And as a few mentioned the layoffs. They are so consistant, every year around the holidays for the sales teams and beginning-ish of the year for central non-sales teams. 2018 was a massacre, I believe there was a total of 3 or 4 rounds. Just FYI these layoffs are how they fudge their numbers to look profitable - when you bring in a CEO that came from the investors, why wouldn't you use the insider info?

If you're planning to have some kind of stability, just don't join. They're benefits keep dwindling - current healthplan option is only a HDHP, they don't contribute to HSA.

The only pro i will say is your experience will vary drastically by your manager. I had 2 wonderful managers and 2 completely horrendous incompetent ones.
Pros
not there anymore
Cons
turnover, instability, product is barely selling, ask their dropped clients - product breaks, students hate it
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1.0
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Summary
Client Support Representative III (Current Employee) –  State College, PAJune 28, 2018
No advancement opportunities available and duties change often. The work environment is great and everyone is friendly. Constantly learning something new.
Pros
none
Cons
small yearly raises
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4.0
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productive and fun workplace
Executive Assistant to the Chief People Officer (Current Employee) –  Washington, DCJune 25, 2018
passionate about the company, great culture, great leadership, open concept, employee day to day intercation as well as leadership team interaction. WOuld love to continue to work for them. Great work atmosphere
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3.0
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Good Job if you dont have kids
Financial Aid Advisor (Former Employee) –  Killeen, TXJune 22, 2018
It was a good job to have. It just got tiring during the down period. I am a single parent and had no proper child-care at the time. Now he's starting school this year.
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3.0
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Good ideas, bad direction
Tier 1 Technical Support Manager (Former Employee) –  Rochester, NYJune 17, 2018
Blackboard has become the Microsoft of the education software industry. Unfortunately, over the past ~5 years, the management and ability to retain quality personnel, especially in the lower Support tiers, has significantly diminished. Part of the issue in the lower tiers is that you are promoted and treated based upon how much a person sucks up to management, instead of their skills and performance.
Pros
Potential to work from home on a permanent basis.
Cons
Too much petty office politics and lack of desire from management to help you succeed.
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5.0
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great talanted team
Senior Software Quality Assurance Specialist (Current Employee) –  Sherman Oaks, CAJune 15, 2018
Interesting projects + great people + work / life balance. It was a great company to work for. Learned a lot while building extremely important applications used by millions of people.
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3.0
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Summary
CSR for IT help desk (Current Employee) –  Somerset, KYJune 15, 2018
This is an okay place to work.
Its pretty good pay for the area.
Fairly peaceful place to work.
Good staff.
Great supervisors.
Decent Benefits.
Overall decent place
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4.0
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Client-centered
Director of Enrollment (Former Employee) –  Washington, DCJune 15, 2018
A well-known, client-centered, multi-solution company that continues to provide education-focused products and services to so many different types of institutions.
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2.0
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productive
Teller/Customer Service (Former Employee) –  United StatesJune 14, 2018
this company was very confusing and did not like to learn you anything if you were a slow learner. i did learn a lot from this place with customer service.
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3.0
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Different
CSR - Customer Service Representative (Former Employee) –  Somerset, KYJune 12, 2018
If you don't keep your numbers where they want them... You get laid off after six months. And a person who worked there for 6 years has the same pay as a person there for six weeks.
Pros
Decent training
Cons
Competive pay.
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Overall rating

3.5
Based on 361 reviews
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