Blue Cross Blue Shield of IL, MT, NM, OK & TX

Questions and Answers about Blue Cross Blue Shield of IL, MT, NM, OK & TX

Here's what people have asked and answered about working for and interviewing at Blue Cross Blue Shield of IL, MT, NM, OK & TX.

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The best questions are directly relevant to Blue Cross Blue Shield of IL, MT, NM, OK & TX.
  • What is the work environment and culture like?
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  • What are some tips for doing well in the interview?

34 questions

Ever changing everything! Taking calls on a line of business with no training. Stats seem like they always change. Schedule changes every 3 months so have to keep up on that for child care. They say they don’t want scripted calls but they basically dictate how your call is supposed to flow. Then if you miss a part of that flow and the call is audited you will lose points on your stats. Several programs to learn. At any given time I would have 30 tabs open in my task bar. In the seven years I was there I learned and worked more lines of business then any one human brain should have to handle. It was a lot of stress trying to remember policy rules for 3 different states (IL, TX, OK) with several different policy types. And usually taking calls for at least 2/3 of those states in one day. Switching back and forth. Then also being told if your trained for it or familiar with it take the call don’t transfer to correct area. So that meant I might be taking calls on 20 to 25 different books of business. A lot of confusion and stress.

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More negativity, it's discouraging for new
employees, don't you agree?

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Yes, I think that dressing appropriately is a must in any job that requires a non casual dress code. In an interview get right to the point on how you would be the best candidate for this position, including your past experience, and would be an asset for that position. The job that I'm interested in is to be the assistant to the Director of Behavioral Health, that position is a perfect fit for me, but the answer I received from him just made me think that he would' nt even give me a chance, I have alot of experince in that field, and I feel that his response was unresonable, he did'nt get to the point, or what he was really thinking!

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That appears to be fair d/t the standard of livi g and your job performance, has met the needs to the company's guidlines.

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I've seen your benefits and they are extremely
well rated to me.

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We accrue pto and diversity days. So it really depends on how much you save.

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During a recruitment in my home town.

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Several (over 5) years ago when I was trained for customer advocate it was 11 weeks paid training.

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