Blue Cross Blue Shield of IL, MT, NM, OK & TX Employee Reviews

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2.0
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Stressful, lots and lots of rules
CM (Former Employee) –  NMMay 20, 2019
BCBS was about the most stressful place I have ever worked. Big corporation working for big government. Just keep the state happy, not members. Sad...
Pros
Good pay
Cons
Not made to keep members happy
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5.0
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Great. Place to work lots of opportunity to advance
Customer Service Representative (Current Employee) –  TexasMay 20, 2019
Worked in Factory Jobs all my life Applied for customer advocate job and got the job love it training is superb advancement opportunity is great Company paid retirement along with a seperate retirement Company paid My Opinion get a Job here they love and care about you here
Pros
Everything
Cons
Nothing
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1.0
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Don't work here if you're a RN
Well Being Health Advisor (Former Employee) –  Richardson, TXMay 2, 2019
You receive mediocre training and get blamed and humiliated if you can't seem to understand your basic job responsibilities. They'll hire anyone to come in because people are leaving by the dozens. The stress of being micro managed is too much and the pay is miniscule. Don't apply. Don't waste your career here. Everyone is unhappy and looking to get out.
Pros
None
Cons
You'll be on high blood pressure meds in no time.
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4.0
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Good
Customer Support (Information Technology Group) (Former Employee) –  Chicago, ILApril 28, 2019
Enjoyed working for Blue Cross Blue Shield for 25 years. I learned so much from the training classes that were provided for me over the years. I also was blessed with great management.
Pros
Good balance with family and work
Cons
In house politics
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5.0
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Customer Advocate
Customer Advocate (Former Employee) –  Tulsa, OKApril 20, 2019
Great place to work, would still be there had I not relocated out of state, very flexible hours as well as great management and they feed you a lot there!
Pros
No late shift, good starting pay
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2.0
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Underpaid overworked
Customer Advocate I (Current Employee) –  Helena, MTApril 19, 2019
$15 an hour is really a low income for something like this job. We are overworked burnt out and tired / emotionally exhausted by the end of each day we work.
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1.0
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If you NEED the income and can handle extreme restrictions, high stress, and production pressure you'll love this job!
Claim Technician (Current Employee) –  TXApril 19, 2019
This is a high turnover, high pressure, stressful, and extremely solitary job.
There's a lot of OT available. You are "required" to work every other Saturday for 5 hours, but it's not "mandatory." Meaning, they can't write you up and is not put on your schedule, BUT, is weighed and considered in your performance and evaluations.
There are goals that you're actually rated on as well which includes workplace interaction and community interaction/company representation. However, rules prevent you from speaking with your co-workers, and community involvement takes away from your personal/family life. You basically have no life outside of BCBS/HCSC. The life you have within is comparable to solitary confinement.
You are graded on "idle time" (they monitor your mouse movement) but then you have meetings, training, refreshers, and "huddles" you are required to attend but your idle time during those events are still counted. If your computer or any of the DOZENS of programs you NEED to use simultaneously, have issues, which happens almost daily, that is also counted on your idle time. You're also still expected to reach your daily production goals regardless of meetings and computer issues.
Every program you touch and access is also monitored. So if a program crashes and you can't work, you have to take computer class (no getting on fb or surfing the internet during downtime). You must ALWAYS, regardless of computer program crashes, be doing company work. Which is understandable, but just know they monitor EVERYTHING like you're about to commit a bank robbery and you've walked
  more... in with a hoodie on and sun glasses.
This is a multi-BILLION dollar company and the max "bonus" you can get works out to be around 1/1000% and they expect you to cry and be thankful for it (which you are, but it's laughable in comparison).
Oh, and your bonus is based on your rating which, again, is based on the impossible-to-achieve goals they place on you. Impossible because of the restrictions they also place on you.
"Benefits" are ok. Call me old fashioned, but a benefit is something given to you. So health, vision, and dental (when working for THIS insurance co that has a multi BILLION $ profit from selling it) that costs your family roughly $250-300/paycheck is NO benefit. It's an offering and lip service.
Soo...if you NEED the money and can handle solitary confinement 7.5 hours a day minimum, high pressure, unrealistic expectations, no work life balance, daily program failures, and a company with a fake face put on for the public and rotten heart for it's employees, by all means, come join the madness.
Me? I'm constantly looking for outside opportunities, but I need the money. With OT, the pay is hard to beat in my area.
  less
Pros
OT unlimited - if you qualify
Cons
High pressure, unrealistic goals, solitary confinement, no work/life balance
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3.0
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Very cultured environment
Executive Assistant (Current Employee) –  Chicago, ILApril 16, 2019
It's a great company for one to learn new processes, but it's rarely busy for me, being an Executive Assistant. I feel Executives are self sufficient here and don't require an assistant. There are days where I can sit here and do nothing and it's very un-motivational.
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4.0
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Csr
CSR - Customer Service Representative (Current Employee) –  TXApril 15, 2019
BCBS is a good place to work for benefits are great PTO is wonderful very fasted paced and can change at any time which sometimes is very stressful at times.
Pros
set scedule
Cons
when you have unscheduled PTO
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3.0
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Pros and Cons
Business Coordinator (Current Employee) –  Richardson, TXApril 10, 2019
The company culture is great, lots of opportunities to engage. Very diverse population. However, promotions and growth opportunities are typical, more so on who you know and how long you have been there as compared to exceptional work performance. Management can be extremely difficult to deal with, as there is more of a reactive mentality than proactive when it comes to business problems and resolutions. Communication between departments is lacking. Overall though, it could be worse.
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4.0
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N/a
RN Unit Manager of Clinical Operations (Current Employee) –  Richardson, TexasApril 3, 2019
Fast-paced environment,

Relatively short and poor (for specific job role) training.

No telecommute opportunity for the specific unit.

Understaffing and significant staff turn over in a very short time period is a common occurrence.
Pros
N/a
Cons
N/a
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4.0
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Good team mates
Technical Release Manager Specialist (Former Employee) –  Chicago, ILApril 2, 2019
Hard work with good people. Benefits are good. Projects and teams are well defined. Flexible hours and work days. can work 4 10's or start early and leave early. Good for mothers.
Pros
Flex hours
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3.0
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Good work place but bad management
Intake Coordinator (Former Employee) –  Houston, TXMarch 31, 2019
Management was the hard part about working at Blue Cross Blue Shield of Texas. When your manager doesn't give you deadlines or direct instruction projects will fail.
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1.0
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Training Was Lackluster
Internet Help Desk (Former Employee) –  Greenville, SCMarch 26, 2019
The Training was confusing and jammed packed with technical issues by other trainees. Spent equal time learning how to send emails with Outlook, as was spent learning how to complete the job's tasks.
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5.0
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Excellent Training and follow up
Enrollment Specialist (Former Employee) –  NationwideMarch 23, 2019
Excellent place to work. Would enjoy a full time opportunity. The management was extremely interested in making sure you were given locations for events around the country that you were happy with. The follow up and daily weekly and monthly contact was quite excellent.
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2.0
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No work-life balance and toxic management
IT Manager (Current Employee) –  Chicago, ILMarch 21, 2019
Work-life balance continues to shift to be completely non-existent. 50-60 week is a good week. Many management changes over last 4yrs, culture is toxic. Limited career advancement options for women.
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5.0
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Good solid job.
Quality Assurance Auditor II (Former Employee) –  Wichita Falls, TXMarch 7, 2019
Good job with excellent benefits. When numbers and quality are in balance, stress level is minimal. Had many good years there.able to stay and retire if you so desire.
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5.0
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Professional, compassionate and innovative company
Utilization Review Coordinator (Former Employee) –  Richardson, TXFebruary 7, 2019
Great coworkers! Heavy work load! Great benefits! Smooth onboarding process and exceptional opportunities for career growth and developing leadership skills!
Pros
Great workout facility, wfh, benefits
Cons
Heavy work load
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2.0
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dont apply
Processor (Former Employee) –  Naperville, ILFebruary 6, 2019
no loyalty, no respect, horrible management and communication.

They fire the people that actually do their jobs and allow the slackers to get a way with everything
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5.0
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A good Job
Coustomer Advocate (Former Employee) –  Marion, ILFebruary 4, 2019
A typical day of work included answering the phones giving benefits and adjusting claims. I learned skills in how to handle difficult people. Management was very helpful. The hardest part of the job was trying to make the person on the other line happy when there was nothing you could do. The best part of the job was being able to apply skills and knowledge to help someone out.
Pros
Great Benifits
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Overall rating

3.9
Based on 1,502 reviews
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3.8Work/Life Balance
4.1Compensation/Benefits
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