Customer Advocate II (Former Employee) – Springfield, IL – December 6, 2018
This is a great job for anyone who enjoys the role of telemarketing or customer service. It is one job I do wish I was still employed with, because it had so much it offered to its employees. The only downside I had with it ever during my career with them is when it became clear that the attitude of the company went from quality calls so we do not have repeat calls to quantity calls so our "numbers" would look higher, even if it means sacrificing the quality assurance we were to stand by. Some calls would be more stressful than others, so it was easily noticed to be a job you had to make sure you didn't take with you after hours.
Manager Pharmacy Customer Service (Former Employee) – Quincy, IL – October 18, 2018
health care industry has changed over the years so it has become very cost effective, including cuts that impacts the customers and what is all covered under their plan. Many times things are not covered or they have to jump thru hoops to get the insurance to pay for medications, procedures, etc. - therefore I feel sorry for customers today. Overall, I learned many leadership skills and had opportunities to travel and help set up new office locations and train new employees. Benefits are fantastic and I'm proud to say I retired with 27 years of service....and I'm loving the pension and 401K !
Stressful, production quality rates with high demands
Hourly staff (Former Employee) – Rockford, IL – July 22, 2018
To many hands on deck running the company. Always rolling out programs before they are fully ready and expected employees to still know how to use them. VP's don't keep their word...lead you to believe the company is doing ok then turn around and let hundreds of employees go....will over staff then let them go when they have to cut budget. All about numbers and making goals and not a care in the world how they do it....full of empty promises..the benefits and pay is good, but they suck you in and then let employees go....they have had a lot of staffing cuts and lay offs in the last several years..then turn around and hire new staff...its like they just can't get it together....they are constantly making major company structure changes which is stressful to staff...wouldn't recommend anyone to work here, as they don't hesitate anymore to let 100's of employees go...sad to see the company going in the direction they are going...they have cut training drastically due to cost, which puts employees on the floor to work lost and confused...but still expected to meet job expectations
Customer Advocate II (Former Employee) – Marion, IL – September 6, 2018
It was a very face-paced job and some days were very stressful, but you adjust and move on. Hardest part was trying to make sure all providers had a pleasant experience, of course that didn't always happen, but I'm sure they had their bad days as well. Enjoyed speaking with providers from all over the United States. Quite the experience at times. Loved all my supervisors. Great human beings they were.
Various Positions Held (Former Employee) – Chicago, IL – June 11, 2018
I loved most of the people I worked with across different departments. The downtown chicago location was great to work at during summer months due to accessibility to summer time fun. The company culture for results no matter the cost made the turn over rate very high in all departments I worked at.
Fun employees, fun location, wellness benefits, onsite health programs.
Poor work life balance, diminishing benefits, high turnover, inflexibility, endless meetings.
It's a good place to work in with benefits and living wages except quota and production required.
Medical Review Nurse (Former Employee) – Albuquerque, NM – August 15, 2018
Generally speaking, health insurance industries have been competitive, and it's been a trend to require quota and production. In other words, there is a strong emphasis on quantity instead of quality of work.
Customer Advocate I (Former Employee) – Great Falls, MT – May 30, 2018
It's a call center, you are tied to your desk and on the phone all day except for 30-45 minutes for lunch and don't be a minute over! Breaks are timed, if you need to use the bathroom not during your scheduled break, you have to deduct the time from your break. It's all about the stats and metrics. If you can manage that, this is the job for you! Unfortunately it wasn't the job for me. I felt the training could have offered more content and practice. Pay and benefits are stellar! People were nice. Didn't see much of my supervisor due to pre-planned absences on her end. I prefer customer service given face to face and I just don't like being on the phone in that capacity.
Customer Service Supervisor (Former Employee) – Tulsa, OK – September 17, 2018
Very family like culture, felt like you were on one big team. The benefits were great and the amount of time off you are given is exceptional and above average for what I've encountered since leaving there.
Claims Examiner/Medical Billing (Former Employee) – Rockford, IL – July 24, 2018
Very micro-managed, every time your hand leaves the keyboard it is tracked by the company. That tracking system is sent to a report which your supervisor will go over with you if you move your hands off keyboard too many times.
Service Team Member II (Former Employee) – Helena, MT – July 9, 2018
The job kept me very busy and could require overtime. It was hard to be promoted within the company though as they offered hired out of the company. I worked in Employee Benefits and did group billing and added new employees for my groups.
Customer Advocate Specialist (Current Employee) – Springfield, IL – June 26, 2018
I learned how to multitask, I learned a lot about insurance billing and payment of claims. I learned how to work as a team and individually. I was able to train other customer advocates once I was fully trained. I always felt like my opinion mattered.