Helping people reach their potential
Call Center Supervisor (Former Employee) – Marshall, TX – October 9, 2018
There was never a typical day in a call center. Call volume was always high and making sure that those calls were answered n a timely manner. Being the Quality Supervisor over 2 years and having 19 direct reports and with them being pulled to answer calls and then there primary work load still needing to be met. Addressing their concerns and the concerns of managers and site director.
Becoming a Customer Service Representative Supervisor was a new experience that created new and exciting learning experience. Call volume, ASA, adherence, PTO, FMLA.
The best part of both jobs were to watch each direct report make decisions about their career and that you could help.