Call Center, tied to your desk
Customer Advocate I (Former Employee) – Great Falls, MT – May 30, 2018
It's a call center, you are tied to your desk and on the phone all day except for 30-45 minutes for lunch and don't be a minute over! Breaks are timed, if you need to use the bathroom not during your scheduled break, you have to deduct the time from your break. It's all about the stats and metrics.
If you can manage that, this is the job for you! Unfortunately it wasn't the job for me. I felt the training could have offered more content and practice. Pay and benefits are stellar! People were nice. Didn't see much of my supervisor due to pre-planned absences on her end.
I prefer customer service given face to face and I just don't like being on the phone in that capacity.
Pay, benefits, relaxed dress code
Timed breaks, call center