Blue Cross Blue Shield of IL, MT, NM, OK & TX Employee Reviews

Showing all 1,485 reviews
Sort by: Helpfulness | Rating | Date
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good solid job.
Quality Assurance Auditor II (Former Employee) –  Wichita Falls, TXMarch 7, 2019
Good job with excellent benefits. When numbers and quality are in balance, stress level is minimal. Had many good years there.able to stay and retire if you so desire.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Professional, compassionate and innovative company
Utilization Review Coordinator (Former Employee) –  Richardson, TXFebruary 7, 2019
Great coworkers! Heavy work load! Great benefits! Smooth onboarding process and exceptional opportunities for career growth and developing leadership skills!
Pros
Great workout facility, wfh, benefits
Cons
Heavy work load
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
dont apply
Processor (Former Employee) –  Naperville, ILFebruary 6, 2019
no loyalty, no respect, horrible management and communication.

They fire the people that actually do their jobs and allow the slackers to get a way with everything
Was this review helpful?Yes 4NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A good Job
Coustomer Advocate (Former Employee) –  Marion, ILFebruary 4, 2019
A typical day of work included answering the phones giving benefits and adjusting claims. I learned skills in how to handle difficult people. Management was very helpful. The hardest part of the job was trying to make the person on the other line happy when there was nothing you could do. The best part of the job was being able to apply skills and knowledge to help someone out.
Pros
Great Benifits
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Flexible job for a good self starter
Behavioral Health Care Coordinator (Current Employee) –  NMJanuary 29, 2019
flexible work schedule, high tempo work requiring ability to keep yourself on track. Work from home opportunities is great, reimbursed travel great, requirement to travel long distances may be a negative for some but enjoyable to me. Knowledgeable peers and management.
Pros
Good Pay
Cons
Work Life Balance can be a challenge at times
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
n/a
Crdentialing Specialist (Current Employee) –  Richardson, TXJanuary 22, 2019
Being able to interact with my colleagues and making time go by quicker.Assisting other colleagues when working to meet production. I love that our hours are super flexible.
Pros
flexible hours
Cons
not paid enough
Was this review helpful?Yes 1No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
worse experience
Member Care Coordinator (Former Employee) –  Chicago, ILJanuary 17, 2019
Working environment is very stressful and very poor management. lack of balance between the job and your personal life. you have to spend many but many hours to accomplish all the demands and tasks. Managers do not know how to motivate and get the best of you as employee. I definitely,do not recommend this company.
Pros
Good benefits
Cons
Very stressful
Was this review helpful?Yes 4No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Job
Claims Examiner (Current Employee) –  Springfield, ILDecember 31, 2018
Very fast paced, always moving thru different projects. Lots of training to help with the projects being worked. Peers are always helpful when have questions.
Pros
Work From Home
Cons
Production Goals seem unatainable at times
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Customer Advocate II
Customer Advocate II, predetermination (Former Employee) –  Marion, ILDecember 14, 2018
mangement is excellent, excellent training, meeting numbers can be difficult depending on the inquiry picked up, BCBS is has a very cultural invironment,
Pros
good pay, insurance, 401K, paid time off
Cons
a lot of over time.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A great customer service job
Customer Advocate II (Former Employee) –  Springfield, ILDecember 6, 2018
This is a great job for anyone who enjoys the role of telemarketing or customer service. It is one job I do wish I was still employed with, because it had so much it offered to its employees. The only downside I had with it ever during my career with them is when it became clear that the attitude of the company went from quality calls so we do not have repeat calls to quantity calls so our "numbers" would look higher, even if it means sacrificing the quality assurance we were to stand by. Some calls would be more stressful than others, so it was easily noticed to be a job you had to make sure you didn't take with you after hours.
Pros
Insurance, time off, discounts
Cons
Stressful
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent Place to work
Implementation Specialist (Current Employee) –  Richardson, TXNovember 29, 2018
Work life balance is excellent. Work environment is also very good. Room for advancement is available. One of the only companies still around that does offer a pension plan.
Was this review helpful?Yes 3NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A job
Claims Examiner (Former Employee) –  Chicago, ILNovember 23, 2018
Union position, very low pay. Hard to advance. No moral. You are just a warm body. All the signs were there in training. Very easy to make mistakes in this role.
Pros
Cafeteria
Cons
No moral. Lied about work from home.
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Customer Advocate II (Former Employee) –  Quincy, ILNovember 6, 2018
Great company to work for. Excellent benefits and great hours. Staff members are a lot of fun, there's always opportunities for advancement. No discrimination.
Pros
Fair Breaks
Cons
none
Was this review helpful?YesNo 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Supervisor
Manager Pharmacy Customer Service (Former Employee) –  Quincy, ILOctober 18, 2018
health care industry has changed over the years so it has become very cost effective, including cuts that impacts the customers and what is all covered under their plan. Many times things are not covered or they have to jump thru hoops to get the insurance to pay for medications, procedures, etc. - therefore I feel sorry for customers today. Overall, I learned many leadership skills and had opportunities to travel and help set up new office locations and train new employees. Benefits are fantastic and I'm proud to say I retired with 27 years of service....and I'm loving the pension and 401K !
Pros
Benefits
Cons
Stressful, production quality rates with high demands
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Helping people reach their potential
Call Center Supervisor (Former Employee) –  Marshall, TXOctober 9, 2018
There was never a typical day in a call center. Call volume was always high and making sure that those calls were answered n a timely manner. Being the Quality Supervisor over 2 years and having 19 direct reports and with them being pulled to answer calls and then there primary work load still needing to be met. Addressing their concerns and the concerns of managers and site director.
Becoming a Customer Service Representative Supervisor was a new experience that created new and exciting learning experience. Call volume, ASA, adherence, PTO, FMLA.
The best part of both jobs were to watch each direct report make decisions about their career and that you could help.
Pros
People
Cons
Meetings
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A good place to work.
Claims Examiner (Current Employee) –  Albuquerque, NMOctober 5, 2018
Learned a lot here. The training is great most of the time. The benefits are awesome and only have few complaints about this company. BCBS of New Mexico is a great company.
Was this review helpful?Yes 1No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
N/a
Customer Service Associate (Current Employee) –  TexasOctober 3, 2018
This is a crazy company to work for fun business great work ethic supervisor is involved and wonderful everybody is so well organized and a lot of volunteer hours to choose from
Pros
Na
Cons
Na
Was this review helpful?YesNo 2Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Faced pace environment
Accounting Specialist (Former Employee) –  IllinoisSeptember 28, 2018
Performance reviews are designed to both evaluate general performance and measure progress around specific goals. Both negative and positive aspects are incorporated in these reviews as they should serve as a point of reference to both look back in evaluation and ahead in anticipation. Pulling back from daily demands in order to assess and review employee performance allows managers to focus their attention on specific departments and clarify what is high priority to their company.
Was this review helpful?YesNo 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Food work life bal
HEALTH COORDINATOR (Current Employee) –  RICHARDSON, TXSeptember 24, 2018
Good, good benefits, work from home, focused on consumers and giving back to community. Has a great deal of concern for employees and big on inclusion and diversity.
Was this review helpful?Yes 3No 3Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work
Customer Service Supervisor (Former Employee) –  Tulsa, OKSeptember 17, 2018
Very family like culture, felt like you were on one big team. The benefits were great and the amount of time off you are given is exceptional and above average for what I've encountered since leaving there.
Pros
pay/benefits/time off
Cons
stressful at times
Was this review helpful?Yes 4No 1Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Blue Cross Blue Shield of IL, MT, NM, OK & TX. Our community is ready to answer.

Ask a Question

Overall rating

3.9
Based on 1,485 reviews
5574
4446
3307
299
159

Ratings by category

3.8Work/Life Balance
4.1Compensation/Benefits
3.5Job Security/Advancement
3.5Management
3.7Culture