Blue Cross Blue Shield of Michigan Employee Reviews

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3.0
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overall there was a great feel among your co-workers
CSR II (Former Employee) –  Detroit, MIFebruary 15, 2019
although this did not end up being the job for me, it was a wonderful place to work and gain valuable corporate knowledge, and zone in improving on your customer service skills.
Pros
atmosphere, and benefits and pay
Cons
management and fairness among candidates for job advancement
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3.0
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Bcbsm
Rating and Underwriting Analyst II (Current Employee) –  Detroit, MIFebruary 11, 2019
Not a bad place to work. Good health benefits, as to be expected. 401k match is mediocre, but it's also paired with a pension. Its good for two types of people. First, the new graduate as you'll be exposed to a lot and expected to be autonomous and analytical. The second is for the long-term worker who just wants to collect their paycheck, work for a few decades, and retire peacefully.

NOT recommended for anyone who is ambitious about climbing the corporate ladder quickly. Promotions are more about who has been around the longest rather than who is the most competent. As a result, non-managers have high turnover as they get frustrated with lower leadership over lack of skills, knowledge, drive, etc.
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4.0
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n/a
Provider Relations Specialist (Current Employee) –  Detroit, MIFebruary 1, 2019
The people that I work with make the job a lot easier. You definitely will experience new situations each day that will challenge you analytical skills.
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4.0
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One of the BEST companies to work for
Team Lead I (Former Employee) –  Detroit, MIJanuary 31, 2019
There is no limit to the opportunity for growth within this company. They offer many perks including competitive pay, PTO, tuition assistant AND reimbursement. It is sometimes hard to move within the company depending on which department you are in but the opportunity is still there. Kind of militant in business tactics as you do not see a customer, you only deal with them over the phone. Other than that BCBSM is a great company to work for
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4.0
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Learned many things concerning healthcare
Project Manager (Former Employee) –  Detroit, MIJanuary 24, 2019
Productive and fun workplace with workout facility. Discounts to major companies including automotive. Paid time off for holidays with 15 days included in work package.
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3.0
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n/a
Analyst- Group Customer Advocate and Performance (Current Employee) –  Detroit, MIJanuary 23, 2019
Everything was going good until rules started being made up every week. If you're doing well a new rule would be implemented. Dysfunctional leadership at director level and above. Promotions by favoritism not merit, creates wasteful and incompetent culture. Positions full of people waiting out until retirement, with no interest in training or adapting have left technology that is used far behind industry standards.
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4.0
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Fun Place and Awesome co workers, talented leadership.
Sr. Business System IT Analyst (Current Employee) –  Detroit, MIJanuary 21, 2019
Can learn a lot from SME'S and leaders, have equal say in decision making , exposure to diversified projects .

Great work life balance , can approach the leaders directly for any issues and roadblocks.

Quiet environment to work .
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5.0
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Call Center
Member and Provider Service Representative (Former Employee) –  Ann Arbor, MIJanuary 17, 2019
It’s your typical call center job. Answer calls all day and hope quality pulls the best call. Overall, a good company to work for. Great opportunity to advance and good benefits.
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3.0
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Interesting
Clerk (Former Employee) –  Detroit, MIJanuary 17, 2019
Blue Cross had a ton up great benefits, I just really wanted advancement while I worked there and it was hard for me to advance. The culture when I worked there had very low morale and that is very important. The pay and benefits were great!
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4.0
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Productive with interaction of different levels of management
Supervisor/ Membership Analyst (Former Employee) –  Detroit, MIJanuary 6, 2019
My position afforded me an opportunity to travel extensively to other Blue Cross Blue Shield Plans, HMOs and PPOs to provide expertise to the carriers in the area of membership. Enjoyed meeting with different levels of management and providing expertise that generated the company's capital as a result of a correct membership file.
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5.0
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Blue Cross Blue Shield was a great place to work
Datacard printing machine opperator and mechanic (Former Employee) –  Detroit, MIJanuary 3, 2019
Blue Cross Blue Shield was a great place for a temporary job during the holiday season. the management here was always supportive and friendly. A typical day at work included working on the card printing machines which was not too difficult, but did require one to stay attentive.
Pros
Long breaks, Friendly culture
Cons
Security checkpoints can be annoying to deal with sometimes
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3.0
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Internship opportunities
Operations Oversight Intern (Former Employee) –  Southfield, MIJanuary 3, 2019
Great entry-level positions, but unsure of career growth opportunities. Treadmill desks available, but main work areas are outdated (potentially undergoing renovation).
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5.0
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Great experience with professional staff
Operational Performance Intern (Former Employee) –  Detroit, MIDecember 28, 2018
I enjoyed working at Blue Cross/Blue Shield of Michigan as a Summer Intern. I learned a lot in a variety of programming and other special projects using several different programming languages. The management was very knowledgeable about the company and supportive of my efforts to help them with IT projects.

The hardest part of my day was the commute from Northern Oakland County to and from downtown Detroit.
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2.0
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Not a productive work environment
Key Account Manager (Former Employee) –  Detroit, MIDecember 18, 2018
The sales account structure and support at BCBSM has only become worse over time As an account manager you are forced address claim, membership and billing issues directly due to the lack of support from those teams. Your customers will come to you directly because they don't want to use generic email address or call center. Your job is to triage the issues and get the problem solved the same day--no excuses.
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3.0
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Useless leadership
Lead Developer (Former Employee) –  Detroit, MIDecember 12, 2018
Dysfunctional leadership at director level and above. Promotions by favoritism not merit, creates wasteful and incompetent culture. Positions full of people waiting out until retirement, with no interest in training or adapting have left technology that is used far behind industry standards.
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4.0
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Great place to work
Clinical Pharmacist (Current Employee) –  Detroit, MIDecember 7, 2018
Great place to work. Location is great, management is great, working conditions are excellent. I would recommend anyone to work for BCBSM/BCN. Benefits are amazing!
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3.0
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Flexible hours, Good benefits, No room for growth
Manager (Current Employee) –  Detroit, MIDecember 4, 2018
Flexible hours, Good benefits, No room for growth.
Result oriented employees are neither recognized nor rewarded appropriately. No job security at any level.
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3.0
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Constant change
Manager (Former Employee) –  Detroit, MINovember 30, 2018
Intense environment, so be prepared to actively manage your network and relationships. Important to understand who has the decisions rights and influence long term.
Pros
compensation and benefits
Cons
political, constant reorgs
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5.0
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Fun
Middle and Small Group Sales Intern (Former Employee) –  Lansing, MI 48933November 26, 2018
Great culture to work for. Loved everything about it from the people to the work to the work life balance. The room for advancement within the company is great too.
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4.0
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A good place to start, but lack of advancement
Systems Analyst (Current Employee) –  Detroit, MINovember 22, 2018
Let me start by saying the people I work with are awesome. The starting pay for not having much experience was pretty good. However, I have already seen multiple people come and go for one reason or another. Whether it is having to work 60+ hours per week while only being paid for 40, being tasked with far more than 1 person can handle, or blatantly being lied to. I get that some overtime comes with the job, and being a salary employee there isn't overtime pay. But it should not be anything like it is.
Pros
Great team, benefits are nice, amazing opportunity to learn new skills
Cons
Consistently short staffed, must be willing to work a lot without any extra benefit
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Overall rating

3.9
Based on 633 reviews
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3.7Work/Life Balance
4.0Compensation/Benefits
3.4Job Security/Advancement
3.3Management
3.5Culture

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