The blue cross blue shield of Masschusetts culture! When you have departments that management and human resources does not care about how over worked they are and are not trying to implement new ways to make things more efficient and effective for not just the worker but the blue cross blue shield member who's money is going to the overworked worker, then I would say that company has a huge problem. This is the problem in the case creation/clinical intake department, along with many more issues!
Because of the constant conflicting information we receive during training, one person would say one thing was right then another person would say it was wrong and vice versa. Its very frustrating for the employees who want to help these people get what they need.
No advancement opportunities. Also, very little diversity at director level and above. C suite = two white woman, two black men and 10 white men. Board composition is similar.
Career advancement and more money
Answered - Customer Solutions Expert - Empowered Team (Current Employee) - Durham, NC
Close of assignment or no room for advancement.
Answered - Instructional Writer (Former Employee) - Columbia, SC
Job Assighnment ended.
Answered - Customer Service (Former Employee) - Columbia, SC
Answered - Program Manager-IT, My Blue Choices (Former Employee) - Quincy, MA
If I were to leave Blue Cross Blue Shield it would be for a location closer to home or working from home and better compensation.
Answered - Senior Technician III (Current Employee) - Richardson, TX
Answered - Customer Service Advocate (Current Employee) - Florence, SC
No advancement while unionized
Answered - Group Leader (Current Employee) - Detroit, MI