Blue Nile Employee Reviews

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Productive fast paced environment
Bench Jeweler 3 / Setting Lead (Current Employee) –  Seattle, WAApril 12, 2018
A Productive and fast paced environment with a family oriented team driven towards success, perfection and efficiency. Even when things got stressful the team was strong and knew how to buckle down to get the task handled.
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Customer Service
Bilingual Consultant/Helpdesk (Former Employee) –  Seattle, WAMarch 1, 2018
Fund and friendly. Benefits are ok. Work from home allowed on case by case scenario. Good business model and local company near Pioneer Square. Limited advancement.
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Hated working here
Online Jewelry Consultant (Former Employee) –  Seattle, WAFebruary 4, 2018
Although they tried to boost morale, they weren't fully supportive and it was hard to get days off. This was one of the worst jobs I've ever had, and their management was iffy. Some were great and some were not. They were all good to the customers, but weren't always good to the employees. Customers were also hard to deal with, which made it hard when management wasn't consistently supportive.
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Ok
Diamond & Jewelry Consultant (Current Employee) –  Seattle, WADecember 25, 2017
The job is tolerable and the workplace culture is great. However, the pay is low. Scheduling is very inconsistent - every week you have different days off so it is impossible to plan things. Also I had to work 1:30-11pm shifts which was ridiculous for the low pay I was receiving.
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Good retail company
Accounts Payable Specialist (Current Employee) –  Seattle, WASeptember 18, 2017
It is a good well established company to work for providing beautiful products at a great price. Improvements could be made in how the company is run and moral could be better.
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Great enviornment with Supervisors willing to teach and coach
bench jewler 1 (Former Employee) –  Seattle, WAApril 8, 2017
Its a great place to work with great benefits. And all of the coworkers come from many different places around the world. The supervisor of the shop is great and very personable. he's also very willing to listen and address any concerns or questions.
Pros
Its just an all around great place to work
Cons
advancement is hard if you have little experience
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Customer support
Call Center Agent (Former Employee) –  Seattle, WAFebruary 1, 2017
Learning that diamonds really are a girls best friend. Worked with people on their happy endings wedding and engagement rings were hand selected and perfectly picked.
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Productive and fun workplace
eCommerce - Diamond and Jewelry Consultant (Current Employee) –  Seattle, WAJanuary 27, 2017
Team Oriented and goal oriented job. Consult with potential clients by phone and email. Fast paced multi-tasking environment.
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Good culture, low wages compared to market
Software Engineer (Former Employee) –  Seattle, WANovember 22, 2016
Good culture but low wages compared to market. Many people would love to stick around but with Seattle cost of living and current market wages, it is hard to not look elsewhere.
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Worst place I've ever worked!
Senior Technical Project Manager (Former Employee) –  Seattle, WANovember 12, 2016
Tense, punitive culture. Horrible managers who don't receive any managerial training, don't improve, but keep their jobs no matter how bad they are, how many people quit under them, or how many people go to HR about them. Working there was one of the WORST experiences of my entire life.
Pros
Compensation and benefits
Cons
Culture, people, managers
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Great Culture and Vision
Diamond and Jewelery Consultant (Current Employee) –  Seattle, WANovember 7, 2016
Blue Nile is a great place to work as they still have a start up culture even though they have been in business for 17 years have over 50 employees as well as holding the title of being the largest diamond retailer online. They make the work place feel fun and competitive while also having leadership who are interested in who you are and where you are going. Sometimes, the compensation did not feel adequate for the work put in but this is the draw back of being lean and competitive in todays high end markets and is made up for in the great benefits package.
Pros
10cent cokes, free apples, great location, great facilties
Cons
Pay, Department Favoritism
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I liked who I worked with and THATS IT!
Diamond and jewelry consultant (Former Employee) –  Seattle, WAOctober 17, 2016
You clock in for the day and you are waiting for a call from a customer while checking your emails, voicemails and following up with customers that you have been working with. A lot of knowledge to learn about products and diamonds. Which I didn't mind at all. When you don't know how to answer a customer question they have a area in there system that you can find the answer. Lots of issues with that but don't want get in to too much details. Management has favorites that have been working for the company for a while. I would ask for help on challenging situations and then I think the issue is solved but 1 month later the customer is calling back because the situation was not resolved and or money hasn't been refunded etc. I felt like past customers that didn't have great service would haunt me. I liked a hand full of co workers. Mostly everyone doesn't like their job and you heard it everyday and that wasn't very encouraging. The work can be very overwhelming and you can get back to back anger customers that have either had no follow up for several days and then you would have to resolve it or find the person that they spoke to last. If the issue that you took over didn't get resolved it can go to your manager and the last person to make changes can get blamed for what the first person didn't do. I enjoyed good days because it was rear. I decided to leave because I thought I would never grow with the company. The turn over is too much. Maybe 1 to 2 people a week !
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Nice atmosphere at work.
Assistant Planner - Bridal (Former Employee) –  Seattle, WADecember 7, 2015
Typical date of work is 10-12 hours. Salary is to small vs scope and work hours. Co-workers are very nice. Not correctly management of people and work.
Cons
Short breaks
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Dead-end jobs. Company in decline.
Sucker (Former Employee) –  Seattle, WAJuly 27, 2015
Poor management. Horrible benefits and pay. No opportunity for advancement. No life-work balance. They will chew you up and spit you out, expect no respect from management. The only good thing about working here is to add something to your resume, but even then every company knows how horrible the work ethic is there and will not consider you seriously. They express that they have high standards when really the quality is just plain cheap and overpriced. There is a high turnover rate.
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n/a
International Consultant (Current Employee) –  Seattle, WAJune 24, 2015
Pros: “Peers are supportive. Hours very long. Too much of an unknown on hours/schedule.”

Cons: “Battle within management was hard on family. too much uncertainty.”
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Freedom, not recognition.
Web Support Developer II (Current Employee) –  Seattle, WAApril 26, 2015
Developers are given a lot of freedom to improve Blue Nile outside of business requirements, but not recognized or compensated well for their efforts.
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Amazing working environment
BLUE NILE CUSTOMER SERVICE (Current Employee) –  Seattle, WAJanuary 15, 2015
At Blue Nile, everyone wants to succeed. To succeed, everyone works together to assist customers. No one is left to find their own answers. The company is small and therefore more personal interactions are possible between representatives and managers. Everyone is always learning new things and processed to help our customers in the best possible manner.
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Wonderful people, but an environment that didn't have enough resources to really grow.
Diamond and Jewelry Consultant (Current Employee) –  Seattle, WAAugust 30, 2014
A typical work day is pretty routine in the company. You do definitely have a chance to learn about a lot of things, from jewelry to the internal computer system itself. Co-works are very wonderful people and can assist greatly when it comes to the job function. Hardest thing about working in the company is dealing with schedules as shift can very and days off may change. Company doesn't really seem to care much about employees dealing directly with customers.
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Great culture among other consultants
DIAMOND AND JEWELRY CONSULTANT (Former Employee) –  Seattle, WAJuly 24, 2014
The other diamond and jewelry consultants were amazing, we all kind of stuck up for each other. The company was going through a transition when I was there and it was a little concerning when they started to depart from their original vision of what/who they were as a company. Great benefits, but they ask a lot of you.
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TEMP Positions, rarely hire permanent, low pay!!!
Diamond and Jewelry consultant (Former Employee) –  Seattle, WAJune 25, 2014
Great training, they hire all temps, cut hours, not full time at all, no benefits, no feedback, chances of getting hired are slim. Its how they keep costs down.
Extremely low pay for all the sales, no commision is good if they paid an appropriate salary
Pros
Nice people, customers great
Cons
No benefits, No job security, won't hire temps
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Overall rating

3.2
Based on 28 reviews
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2.9Work/Life Balance
3.0Compensation/Benefits
3.0Job Security/Advancement
2.9Management
3.3Culture

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