Blue Ridge Communications Employee Reviews
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Try not to make any errors throughout the day. They will haunt you down the road. The techs for the most part are nice to work with. They offer free health insurance but there are deductibles.
Company won’t be around long enough to get a pension.
Blue Ridges response to Covid is unacceptable. They laid off people who felt uncomfortable working. They have zero regard for employee safety. They are very unprofessional and threatened jobs. Example: If you don't work during covid we'll accept your resignation.
The work requires that you remember a lot of information and resources for searching for solutions are not the best they could be. The management has recently changed and they push harder all the time for more calls, sales, and faster response times. It is not incredibly difficult work but the customers are often angry and it makes for a high stress level when the company insists you not speak negatively on the floor.
Working at Blue Ridge was great. Very quiet work place with very friendly staff who are always happy to help you in any way possible. Very clean break room. My only advice to anyone looking to apply here is just to keep in mind that being a CSR (Customer Service Representative) is not as easy as it sounds. It can get a little rough at times when you get an upset customer and there is alot of problem solving involved. The job may come easily to some but a little harder for others. The job may not be for everyone.
A typical day at work for me was to maintain the customer's data base (by verifying and locating the customers information), schedule and reschedule new and existing services and to insure that the customers equipment is working properly.
A typical day at work isn't so typical because things change all the time with news. But the majority of the time, mornings into early afternoons I'd gather footage with the reporter for a story. Then come back to the studio to edit the story or any other stories. I learned many things about news gathering and journalism that is definitely NOT taught in school. Just like most companies, management needs to work on listening to those on the ground. The workplace culture though is wonderfully relaxed and friendly. The hardest part of the job is simply not knowing what you will do that day, but if you can adapt well, it won't be that hard. Otherwise, it's dealing with people who will occasionally power trip. The most enjoyable part of the job is gathering news itself and editing.
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Jobs at Blue Ridge Communications
Management provides constant feedback and motivation. Supportive work environment. Job can be stressful when dealing with the public. Busy fast paced business on the cutting edge of technology. Company provides great perks for sales representatives. Payment center office hours are normal business hours Mondsy -Friday 8-5 with alternate Saturdays. Company provides great opportunity for growth and will provide additional training when neccessary
free health benefits, free nasic cable after 1 yr. free lunches once a month. Bonus and incentive programs
pressure to meet company goals, short staffed.
Blue Ridge Communications is a fun place to work with good management. I enjoy the customer service work I do. A typical day has me calling parents and students to interest them a college scholarship. The hardest part of the job is low hours sometimes.
Good group of people to work with and good management
Blue Ridge Communications offers a fast-paced environment in which to work. Circumstances and customer contact vary from day to day. Commissions are offered for various services that are ordered. Co-workers are friendly and local management is very supportive.
Paid time off, health benefits
Short to no breaks. Extremely stressful.
I worked at Blue Ridge almost 10 years, would still be there but health issues caused me to leave. Great Managers, great coworkers, and overall great customers. Good starting rate and monthly bonuses. Great Benefits. Paid time off, health insurance, free cable and deeply discounted High speed internet and phone. Monthly catered lunch, free coffee. A lot of support from team leads, coworkers and managers. Moderate to large company with small company values.
some days are more stressful then others depending on incoming customers personalities as well as issues they might have. You are at your desk 95% of the day, as stats are closely monitored for adherence. Pencor the parent company has several other subsidiaries so there is vast opportunity to move to other positions within the Pencor family. theres such a high quantity of ever changing information that it is easy to make mistakes and sometimes the right hand has no idea what the left is doing, however coworkers and managers are friendly and happy to help when they can. I was able to hone my customer service skills and built up a lot of patience (trying to troubleshoot with elderly and/or non tech savvy individuals is enough to make you want to rip your hair out). The pay sucks, and you only get annual reviews with the increase based on a points system and percentage of your current income.. health benefits are good and company has great training dept you have ability to earn commissions as well
A typical day at work would involve the construction, splicing, and set up of digital cable system. Learned a tremendous amount of troubleshooting from this job. Hardest part was working in the rain
Great benefit's and working environment
Not much chance for advancement