Blue Ridge Communications
3.4 out of 5 stars.
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Blue Ridge Communications Employee Reviews

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Try not to make any errors throughout the day. They will haunt you down the road. The techs for the most part are nice to work with. They offer free health insurance but there are deductibles.
Pros
Free insurance
Cons
Company won’t be around long enough to get a pension.
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Blue Ridges response to Covid is unacceptable. They laid off people who felt uncomfortable working. They have zero regard for employee safety. They are very unprofessional and threatened jobs. Example: If you don't work during covid we'll accept your resignation.
Cons
Management
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The work requires that you remember a lot of information and resources for searching for solutions are not the best they could be. The management has recently changed and they push harder all the time for more calls, sales, and faster response times. It is not incredibly difficult work but the customers are often angry and it makes for a high stress level when the company insists you not speak negatively on the floor.
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You will get all the experience you will need there to further your TV Career. Even if you walk in with no experience, they will point you in the right direction.
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Working for BRC is rewarding and challenging. Management is available and open to input. It requires using all of my skills and research abilities. They have a great work/life balance and are will to work with their employees.
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Working at Blue Ridge was great. Very quiet work place with very friendly staff who are always happy to help you in any way possible. Very clean break room. My only advice to anyone looking to apply here is just to keep in mind that being a CSR (Customer Service Representative) is not as easy as it sounds. It can get a little rough at times when you get an upset customer and there is alot of problem solving involved. The job may come easily to some but a little harder for others. The job may not be for everyone.
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No work life balance. The feed back from management or leads for coaching is not helpful. You do a lot of office work with no time to do it. Half the day you work taking calls and the other half is helping customers that come into the office.
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Unfair treatment of employees, the rules only apply to certain people, they hire people with special needs, just to say they don't discriminate. Not at all what I expected based on the training in Palmerton, Pa.
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A typical day at work for me was to maintain the customer's data base (by verifying and locating the customers information), schedule and reschedule new and existing services and to insure that the customers equipment is working properly.
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A typical day at work isn't so typical because things change all the time with news. But the majority of the time, mornings into early afternoons I'd gather footage with the reporter for a story. Then come back to the studio to edit the story or any other stories. I learned many things about news gathering and journalism that is definitely NOT taught in school. Just like most companies, management needs to work on listening to those on the ground. The workplace culture though is wonderfully relaxed and friendly. The hardest part of the job is simply not knowing what you will do that day, but if you can adapt well, it won't be that hard. Otherwise, it's dealing with people who will occasionally power trip. The most enjoyable part of the job is gathering news itself and editing.
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Management provides constant feedback and motivation. Supportive work environment. Job can be stressful when dealing with the public. Busy fast paced business on the cutting edge of technology. Company provides great perks for sales representatives. Payment center office hours are normal business hours Mondsy -Friday 8-5 with alternate Saturdays. Company provides great opportunity for growth and will provide additional training when neccessary
Pros
free health benefits, free nasic cable after 1 yr. free lunches once a month. Bonus and incentive programs
Cons
pressure to meet company goals, short staffed.
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Blue Ridge Communications is a fun place to work with good management. I enjoy the customer service work I do. A typical day has me calling parents and students to interest them a college scholarship. The hardest part of the job is low hours sometimes.
Pros
layoffs
Cons
Good group of people to work with and good management
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Blue Ridge Communications offers a fast-paced environment in which to work. Circumstances and customer contact vary from day to day. Commissions are offered for various services that are ordered. Co-workers are friendly and local management is very supportive.
Pros
Paid time off, health benefits
Cons
Short to no breaks. Extremely stressful.
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I worked at Blue Ridge almost 10 years, would still be there but health issues caused me to leave. Great Managers, great coworkers, and overall great customers. Good starting rate and monthly bonuses. Great Benefits. Paid time off, health insurance, free cable and deeply discounted High speed internet and phone. Monthly catered lunch, free coffee. A lot of support from team leads, coworkers and managers. Moderate to large company with small company values.
Pros
Benefits
Cons
Parking
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good people, work from home, need more pay, has overcome alot of hurdles. better training. blue ridge communications, flexible, understanding. .......
Pros
work from home
Cons
more money
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A good place to start your reporting career. You will have the opportunity to cover bigger stories in Harrisburg. Since most of the people there are new there isn't much mentoring opportunities.
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some days are more stressful then others depending on incoming customers personalities as well as issues they might have. You are at your desk 95% of the day, as stats are closely monitored for adherence. Pencor the parent company has several other subsidiaries so there is vast opportunity to move to other positions within the Pencor family. theres such a high quantity of ever changing information that it is easy to make mistakes and sometimes the right hand has no idea what the left is doing, however coworkers and managers are friendly and happy to help when they can. I was able to hone my customer service skills and built up a lot of patience (trying to troubleshoot with elderly and/or non tech savvy individuals is enough to make you want to rip your hair out). The pay sucks, and you only get annual reviews with the increase based on a points system and percentage of your current income.. health benefits are good and company has great training dept you have ability to earn commissions as well
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A typical day at work would involve the construction, splicing, and set up of digital cable system. Learned a tremendous amount of troubleshooting from this job. Hardest part was working in the rain
Pros
Great benefit's and working environment
Cons
Not much chance for advancement
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My immediate supervisor was wonderful but management above her was awful. A lot of micromanaging to the point you get an email if you stop answering calls to go to the bathroom.
Pros
Immediate supervisor, free cable, health benefits
Cons
Micromanaging
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Workers all work closely with each other to insure that all information is shared equally so everyone knows what the other is doing.
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very professional atmosphere. Management and field techs worked very well together to get jobs down and to full-fill customer needs .
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