BMC HealthNet Plan Employee Reviews

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3.0
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Management could improve
Customer Care Representative (Current Employee) –  Charlestown, MADecember 19, 2018
Overall a decent place to work, customer care management and resources could be improved. Customer care reps are ot as valued as other department employees.
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3.0
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Nice workpleace to be employed
Authorization Representative (Former Employee) –  Boston, MADecember 18, 2018
Transit accessible for the red, green and orange line as well as the commuter rail. Great learning experience. Learned what peer to peer was all about and how the insurance works.
Pros
good learning place
Cons
No parking
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5.0
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Excellent Place to Work
Customer Service Representative (Former Employee) –  Boston, MADecember 11, 2018
It was stressful due to the nature of the business. "Trying to provide health management services to as many people without health insurance as we could legally acquire as members". But otherwise an excellent environment with excellent poeple working there. Location of the offices used to be in copley which was superb, however they moved to The Schraft Center.
Pros
Great pay, benefits, overtime pay and work incentives to promote efficiency and productivity.
Cons
Office Politics which come with corporate jobs
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2.0
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Undergoing big changes
Manager (Former Employee) –  Boston, MANovember 20, 2018
lots of layoffs, those who weren't let go are looking elsewhere and the commute is awful. BMCHP is being merged with BMC to create a new company which means there is a lot of changes and poor morale.
Cons
awful commute, recent layoffs
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4.0
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Great learning opportunities and collaboration with colleagues
Transplant/Prior Authorization Clinician (Former Employee) –  Copley Square, MANovember 1, 2018
A wonderfully diverse culture that helped me to grow. Continuous workload with good written resources.
Ability to work from home three days per week helped with commuting costs and long commute into the city.

Poor direct management...never available and very condescending.

Workflow deadlines many times were difficult to meet due to intense volume requiring long hours sometimes until 9-10 PM.
The best part of BMCHP is the cultural environment, pay was reasonable for a full time job but not for the customary 50+ hours/wk. Poor work/life balance
Pros
Nice clean environment, good co-workers always willing to work as a team
Cons
long days, impossible deadlines, long commute alone in the dark in the city
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5.0
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Great job!
Pharmacy Technician (Former Employee) –  Boston, MAAugust 15, 2018
This is a great job. It is extremely busy but a great job. It is like a very well functioning machine. The pharmacists are amazing to work with and is always willing to teach you.
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4.0
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Good company to work for
Business Analyst (Former Employee) –  Boston, MAJuly 9, 2018
Fast paced work environment, authentic and transparent work culture. Plenty of opportunities for training. Company provides teleworking options. Good location, convenient parking
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4.0
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work at BMC
Health Care Coordinator, Care Management Dept (Current Employee) –  Boston, MAJuly 6, 2018
BMC health net is a cultural diverse company. They are helpful to the members of the plan as well as staff who need extra support. It is a great non profit company.
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4.0
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Good culture to work in
RECRUITER (Remote 3 days/week) (Former Employee) –  Charlestown, MAJuly 6, 2018
BMCHP has a good work environment and a culture that fits their mission.
The people there are pleasant but senior leadership was somewhat disconnected from departments in the sense that they did not empower them.
Pros
flexibility, work life balance
Cons
accountability, too many meetings
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4.0
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Huge gap between HR and Management
Employee (Current Employee) –  Charlestown, MAMay 10, 2018
Management acts as if they support the work culture, but once they get you in the door and certain company perks are due they back track and HR can’t do anything about it because management is higher.
Pros
The work itself
Cons
Being lied to
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3.0
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intern
Intern Pharmacist (Former Employee) –  Boston, MAMay 2, 2018
a typical day is very echallangeong, helps to learn multiple skills an make the person multi tasking. the management helps people to grow by providing various resources.
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5.0
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Great place to work, diverse workforce and supportive management
Manager (Former Employee) –  Boston, MAMay 1, 2018
Able to coordinate care for a large population of MH members. Up to date on professional goals and expected outcomes, great Quality and IT Dept. that supports documentation requirements.
Pros
work culture, training provided for all, good mgrs. HR benefits
Cons
long commute from Cape Cod
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4.0
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Very good work environment
Manager (Current Employee) –  Charlestown, MAJanuary 4, 2018
The company provides great work flexibility, and opportunities to advance in your career. BMCHP is a good place to work, and gain great experience and knowledge.
Pros
Free snacks
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3.0
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UM Program Manager
Utilization Management Program Manager (Current Employee) –  Charlestown, MANovember 28, 2017
Reviewing contracts and policies and updating them annually or as needed. Creating UM training materials and presenting them based on needs that arise. Flexible to things that "come up" and need attention. NCQA compliance for UM department. Remote options are great.
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5.0
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They where great even for part time!!
Customer Care Representative (Former Employee) –  Boston, MAJuly 27, 2017
Management was always around to help and the training was really to the point. They're clear on policy and they reward and praise accomplishments. Really great work environment and the help to people is really rewarding.
Pros
Literally every form of praise; email to write up to candy to adding up towards promotions.
Cons
3 supervisors 3 different very opinionated answers. Temps involved but not invited to events, sometimes free food instead
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5.0
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Productive and fun workplace
Customer Care Representative (Former Employee) –  Charlestown, MAJune 19, 2017
A typical day consisted of about 30-50 phone calls, with documentation and assisting members with health benefits. Working within this company has taught me a lot about health insurance in general. The culture was great and I was surrounded by so many helpful and welcoming people. The management was very supportive and also extremely helpful. The hardest part of the job was simply making sure that the member is satisfied at the end of the call, especially if they called in upset to begin with. Although it was tough, it was a lot easier to do with time and support from the management. The job in its entirety was extremely enjoyable. I do believe that it is the best job I've ever had.
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5.0
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Great experience
Administrative Assistant/ Office Manager (Former Employee) –  Boston, MAMay 12, 2017
This was a wonderful place to work and gain professional skills. There is alot of opportunity for growth. I was given the opportunity to gain a great deal of experience in Finance, and the training is amaizing.
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5.0
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Great employer, great culture, career progression and excellent copmensation and benefits
Talent Acquisition Consultant (Former Employee) –  Charlestown, MAFebruary 1, 2017
Strongly recommended. I worked here as a consultant. I thought the HR team was excellent. Great employee culture. They have a tons of employee related activities such as community service, employment perks such as complimentary fresh foods and yoga classes.
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5.0
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Productive day
Member/Provider Service Rep/ Claims Adjudicator (Current Employee) –  Boston, MANovember 13, 2015
BMCHP is a great company to work for. My days here are always productive and fun. BMCHP really cares about their employees.
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4.0
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Hello
Member Services Representatives (Current Employee) –  Boston, MAMarch 15, 2015
Boston Medical Center Health Plan has great people and is also a great environment to work in. I enjoy helping people in the community.
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Overall rating

4.0
Based on 27 reviews
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