Poor management and inconsistencies
Sales Representative (Former Employee) – Jacksonville, FL – January 4, 2018
Managers and Supervisors need to change asap. You will be coached or written up for the tiniest mistake (taking too long in "work" mode, coming back from your break a minute too long, hitting "ready" a minute too late after logging in, forgetting something simple as saying the company name at the end or mentioning the website, etc) Some managers only care about your needs if there is drama involved ( i.e. hearing gossip about another coworker, HR issues, etc) but when you need help from the manager, they will tell you to find your supervisor, which they are almost never at their desks to assist employees. Promotions are a joke. Ppl have been promoted right after receiving their license while others have been there for years and are still in their same roles. Policy language and procedure constantly change without properly letting everyone in the company know. Some supervisors will say one thing while managers will say another. No one seems to be on the same page. Also be prepared to be placed in multiple queues if it gets busy, even if you are hired for one department.... you may be in the sales, service, and/or claims queue, even if you don't have the certification to be in the claims queue.
Benefits, Decent pay, Coworkers
Management, Supervisors, Micromanagement