Providing Customer service itself was very rewarding. BonTon is out of business now due to mis-management from top to bottom. Customers were treated poorly during so-called sales, online orders, returns, cheap products.
Management for call centers were horrible. So-called training was a joke. You were placed on the floor after 4 days of training if you were ready or not. Most were not ready. Agents were told specifically NOT to talk to Managers (only to text them through chat) you were humiliated and belittled for not knowing.
I felt for customers who ordered glassware online as gifts only to find it delivered with no protection and shattered.