Professional Atmosphere and dedicated management.
I enjoyed working at Bonneville because it had a set schedule and the allowance of working overtime. A typical day at work consisted of taking inbound/outbound calls, relieving debts, setting up payment arrangements, and informing consumers of their account status. I became familiar with debt collections laws withing the FDCPA. Although this position was in collections, I obtained customer service skills, communication skills, and patience. I would say that the training period was the hardest part of the job for me, the training period is a week and then you are put on the phones. The people I called, or called in, tended to be difficult but the longer I worked there, the more I was able to wok with all consumers personalities. I enjoyed the management, the managers worked very well with my school schedule and kept a positive attitude.
Benefits, Committed Supervisors, coaching sessions, & set work schedule.