Bonneville Collections Employee Reviews
United States15 reviews
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Toxic work culture , high turnover rate , low compensation for a stressful job. Even more stress from management. Fear based motivation tactics, horrible leadership with no people skills. You are disposable to them, just another coin in the bucket.
When interview I was told raises and growth were an option and that never happened. My manager never trained me even though I was told they would I was just trained by other employees. I was also told they would do reviews every few months to help me grow and that never happened either. It’s all a favorites game and the best workers aren’t even the favorites. It’s the people who waste the most time talking to the manager.
The manager has no idea what she's doing and will obviously not last long in that position. She makes her decisions based off favoritism and emotion. If it benefits her then it might work for you. One day you'll be told a certain procedure and then when corporate changes it, that's what she's been doing all along. You have to kiss up if you want to succeed. Don't waste your time.
Collections is not for everyone, this job was in demanding in dealing with people from all types of life, there is no pool table in the break room but you are allowed to take breaks and be on your phone during break times, and you have many fast food places near by if you want some treats.
Your typical day starts off with going through 80-150 delinquent accounts set for your daily workload. Training is poor, you have to be tough and if your manager is having a bad day the mood/tone in the office is scary. This job is stressful and even more so if there is no support from management, they make it worse. There is a lot of favoritism and you will get fired for what others get away with. Manager is lazy. Assistant manager is not management material and had has employees he lets get away with whatever. Small office politics. Good pay but you will be crying most of the week
Good pay, free lunches
small office politics, favortism, management
I would take inbound and outbound calls helping people take care of debt. Set up payment plans, guidelines, and ways to help people situate debt. It was an amazing work environment I loved the staff there, management and supervisors were incredibly awesome and understanding. If you had the most payments or payment plans at the end of each month you would get commission off of that as well as an extra 40% added to your check which made the drive to work harder worth it. As soon as I went full time I was always ranked top 5 at the end of each month.
free lunches, money give aways, food was always provided on holidays and weekly
A typical day you would first start with returning voicemails, looking at your schedule for the day, and then going through your work required for the day. I learned a lot of management skills and learned how to communicate with very upset debtors, as well as building great relationships with my co workers. Hardest part about the job is you must remain a lot of patience as it can take months for your work to show through and may take just as long to be compensated for that work. Most enjoyable was the relationships you gained with co workers and of course if you meet your bonus.
Hour lunch, and flexibility with appointments.
Beneifits and inurances and slim to none.
I enjoyed working at Bonneville because it had a set schedule and the allowance of working overtime. A typical day at work consisted of taking inbound/outbound calls, relieving debts, setting up payment arrangements, and informing consumers of their account status. I became familiar with debt collections laws withing the FDCPA. Although this position was in collections, I obtained customer service skills, communication skills, and patience. I would say that the training period was the hardest part of the job for me, the training period is a week and then you are put on the phones. The people I called, or called in, tended to be difficult but the longer I worked there, the more I was able to wok with all consumers personalities. I enjoyed the management, the managers worked very well with my school schedule and kept a positive attitude.
Benefits, Committed Supervisors, coaching sessions, & set work schedule.
* Telephoned 150-200 accounts daily to discuss financial arrangements, managed individual caseload of 1000 accounts.* How to perform in a fast paced work environment, customer service skills.* Management was firm but fair.* Co-workers were knowledgeable and willing to teach.* Dealing with disgruntled customers on a daily basis.* Helping customers solve their financial obligations.
compensation and bonuses.