Booking.com
Get weekly updates, new jobs, and reviews

Booking.com Careers and Employment

What is it like to work at Booking.com?

3.6
Work/Life Balance
3.7
Compensation/Benefits
3.3
Job Security/Advancement
3.2
Management
3.9
Culture

What are people saying about the leadership at Booking.com?

78%
of employees approve of Gillian Tans’s performance as CEO
CEO Approval is based on 302 ratings
3.0
Adaptability and Independence are Necessary
Written by Bilingual Customer Service Representative (Current Employee) from Seattle, WA on February 9, 2019
You are required to be able to solve the issue, in my case in two languages, then provide follow up calls and emails whenever a customer calls.

Management claims to not rely heavily on data, but they do. They have repeatedly stated that your soft skills and consistent behaviors on the phone are all that is really necessary to do your job, but they
 - more...
Pros
Free fruit, subsidized deli food, cool office space, free parking, good PTO and benefits.
Cons
Disconnected management structure, punitive with little support given the complexity of topics front line staff deal with daily.
See Booking.com reviews about management

What do employees say about Booking.com's culture and work-life balance?

Slow-paced
Quick-paced
Stressful
Relaxed
Competitive
Collaborative
4.0
Working @ Booking
Written by Accommodations Service Specialist (Former Employee) from Grand Rapids, MI on February 18, 2019
I enjoyed working @ Booking.com. I only worked there a year before I found something better. the pay is fairly competitive. The work environment and company culture was an awesome experience. The management offers very open scheduling options, and as long as you do your job, you will enjoy working there.
Pros
Hours, Culture and Benefits
Cons
Depending on the Team Leader (TL) you have, the TL can micromanage
See Booking.com reviews about culture

What jobs are available at Booking.com?

Top work locations
4.7
Boston, MA
4.0
Kentwood, MI
3.9
Orlando, FL
3.9
Grand Rapids, MI
3.8
San Francisco, CA
Most popular roles
4.7
Accommodation Service Executive
4.7
Recruiter
4.2
Account Executive
4.0
Customer Service Team Lead
4.0
Account Manager

Booking.com jobs:

See all 34 Booking.com jobs