It's great if you can thrive in a customer service call center or work in other departments.
Customer Service Specialist (Current Employee) – Florida – June 25, 2018
The work as a customer service representative is standard for any customer service call center. The 3rd party status of the company results in it being worse than other call centers in regards to the way representatives are treated by customers. This is largely caused by the hotel industry which not only allows unethical practices, such as purposely overbooking and cancelling long held reservations to create opportunities for booking the Anne rooms at higher rates, but seems to embrace them at times. Since their biggest customers, large chain hotels, work with such firm practices, many hotel staff are unaware of how 3rd party companies work and often pass these complications and misconceptions onto the guests who then contact Booking.com for assistance from an often uncaring hotel. This results in many guests that are upset with both companies as Booking.com has to rely on the original offender our other hotels who usually have a similar business model to the original property.
That being said, very few call centers pay well enough to make up for the stress that is common in the industry and Booking.com is not one of them. Even then, they offer a higher than average amount of paid time off which also functions as paid sick days should they be needed. They also provide paid holidays, should you not be required of volunteer to work them, with an option to gain an additional day of paid time off should you work the holiday and choose to give up the standard holiday pay increase.
The company also encourages spirit weeks and potlucks during the work days, so long as they don'tmore... cause too much disruption with workflow. The frequency of these are largely dependent upon your manager though. They even have a yearly convention, held in Amsterdam as that is where their headquarters is located, where they provide paid time off and pay for travel and lodging to those that get selected to go.
They give frequent coaching and are willing to work with you on training for promotions. Keep in mind though that they are an international company and therefore tend to prioritize those that speak 2 or more languages for advancement. They also allow transfers and promotions between offices, sometimes even to other countries where offices are located, should you qualify for open positions.less
They treat their employees better than most companies do.
It's still a call center, Hotel customers increase the difficulties with the customer service industry.
Customer Service Partner Specialist (Former Employee) – Orlando, FL – July 9, 2018
I have nothing to complaint about the company. The environment worked was amazing. The management and colleagues are very friendly and also you are able to manage your vacations, it only depends on your management with you pay time off. Benefits were great as well.
Fun place to work, nice people, company provided fruit and discounted healthy snacks
Customer Service Executive (Teleservice) (Former Employee) – Orlando, FL – June 19, 2018
The office was great. People were great. Nice international feel with people speaking different languages. Fresh fruit provided free of charge daily and breakroom with discounted healthy foods. Plenty of help on calls from managers, co-workers and leads.
Culture, free fruit, discounted healthy foods, breakroom with games and books
Customer Care Executive (Former Employee) – Wyoming, MI – June 13, 2018
Not a terrible place to work for a call center. Good pay but long hours and you do not get to pick your shift. You get what they give you which can be awful. Really nice year end trip to Amsterdam if you qualify and good insurance and time off if you can put up with being yelled at constantly by customers.
good pay, occasional free food, trip to amsterdam
Call center, angry customers, hotels/customers that are hard to understand.
Customer Service Executive (Former Employee) – Orlando, FL – May 14, 2018
overall good compensation and benefits for the role of customer service. They are not flexible at all with your schedule, no sick days only PTO. Management is usually under qualified and educated. Job culture overall is positive,
Customer Service Executive (Current Employee) – Orlando, FL – May 1, 2018
Great place to work with great opportunities to advance roles as long as you keep a clean sheet, they would offer you the opportunities, however, management is fundamental to your advancement, you can be stuck in your role for a long time if your manager does not put the whole picture of you in the evaluation they do quarterly, and if you get a bad qualification for the quarter they would not even consider you for opening roles.
Customer Service Executive (Current Employee) – Orlando, FL – April 23, 2018
Before I worked here I was very skeptical about working at call centers as I have only heard bad things. However Booking does not make it feel like your average call center. They offer a lot of job growth opportunities and is the first job I have that shows they truly care about there employers. The job also has a lot of great incentives such as flying you out to Amsterdam and many gifts. The only bad thing about this job is it is customer service and has goals so it can get stressful but if you have worked in call centers in the past and are used to dealing with angry and aggressive guests then this job will be perfect for you.
A lot of opportunity, gifts, bonuses, great break rooms
Customer Service Executive (Former Employee) – Orlando, FL – April 23, 2018
Company claims they are not about numbers when you are in training however that changes once you hit the floor. Nights were spent trying to help guests while they are utterly rude. I've seen EMS being called a few times because employees are stressed and having anxiety attacks. There were days I felt like I was back in high school with the lack of professionalism from a few of my peers. Not all managers are for you.
I can say that I have met some really wonderful people. The company does its best to distract you from the chaotic atmosphere with celebrating diversity, potlucks, employee appreciation days, parties, and allowing you to come as you are.
Benefits, free fruits and coffee, ergonomic desks, diverse setting, celebration of everything
Short lunches, limited personal time for bathroom breaks, management (some not all), dealing with stressful cases, not good for people with younger children
Customer Service Executive (Former Employee) – Grand Rapids, MI – April 13, 2018
If you are looking for a place that encourages unrealistic expectations for low wage employees, then you've found the right place! Between no growth opportunities for veteran employees and a bumbling and incompetent management team, Booking.com makes the perfect place to go to lose your mind.