Booking.com
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Booking.com Employee Reviews

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3.0
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No Work Life Balance
Received emails and calls from my manager at all hours of the day and night. Was once chastised for not responding to an email within an hour when it was sent at 4 AM and I was not expected to be into the office until 8.
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4.0
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Great Place
Booking was a really excellent place to work. They're always doing things for their employees and the benefits are outstanding. I would recommend starting a career there.
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5.0
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Great place to work
Great place to wokr, people really care for you, room to advance. Over time is available every summer since its a peak season and its amazing, over great experience.
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1.0
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A joke plus CSMs are clueless
Booking.com has been going downhill at a fast pace and managers do not care. You are a number to them. Once you get on their black list, there’s no coming back plus favoritism is ramped.

CSM’s violate code of conduct but then they fire employees for doing less.


Don’t waste your time
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5.0
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Fun Job
A great place to work. Great leaders. Fun people. This place has a lot to offer and if you do what you need to do there are many areas of opportunity.
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2.0
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Lots of great people, who love to babysit you
pros: you will meet some great people and forge amazing relationships

cons: the company will drive you crazy with micromanagment and stress to meet ever changing and contradictory goals and performance levels.
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1.0
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dont work here
terrible place and experience
numbers is what they care about

poor management and nothing is aligned

there is a lot of favoritism as well

i had an incident where i had a meeting with a manager and when she sent me the recap of our meeting, she switched everything around and added her boss too lol
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4.0
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Great Culture
Booking.com not only had one of the best workplace cultures but they also have very supportive management. Day to day as an Office manager is very focused on ensuring everyone enjoys where they work.
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4.0
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Best .com company in Netherlands
The company with a great culture and amazing office location. Company's formula is really means something for the management.

Just best .com company in Netherlands
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2.0
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Not recommended
Stressful job of robotic nature, very fast pacing. Back stabing colleguess and low job culture in general resembkingvavray race where everyone bwants to show off. The KPI's are high and it often feels like you have someone observing you if you show some time to customer over the phone. A lot of complaints handling for Customer Service Agents - they could do with a complaints department. People call in asking for money as if it was Samaritans centre!
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4.0
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They Care
Booking.com was a great place to work. I received a fair wage plus bonuses and they went out of their way to provide swag and to do things to show that they cared about their employees. The medical benefits were good.
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3.0
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Fun workplace.
The time I spent here was great and the culture the brand represents. The hard part was the work/life balance was hard. Overall a good place to work. Met some great and amazing people while here.
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3.0
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Work in progress
Needs better site alignment with company culture.
There's no advance opportunity if you're over 30 y.o. and needs a more humane side for the internal customers.

It's a company in constant change and requires constant training, which is great, but should compensate accordingly.
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4.0
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Overall a good company to work
In the Customer Service office the company culture was more advanced than the hotels department. I could have chance to work in both departments. The company culture also changes depending on the office location.
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5.0
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They need to pay more
Great place to work just need to pay more plus the shifts are not that great
5-2 am, 6 to 5, etc

Very stressful work environment

Managers need to help the agents and help them get better n pay better
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5.0
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fun environment
very good place to work, the only thing I did not like was the way some managers treat you, most of them are really nice. I had fun and great time in this job
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1.0
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Orlando office is upside down
Job is very stressful.
You will spend all day answering to people's complaint about their hotel stay.

You will apologize to people all day long and will have to find ways to offer compensation to the guest in order to keep your numbers high and to maintain a good comments from the clients.

You will need to follow guidelines that does not make sense and does not help the guest. Procedures and guidelines are not effective is just to look pretty and (professional).

Employees are blamed for company's mistake.

If you receive a bad review they will punish you threatening that you will lose your job.

Orlando office has several micro managers active right now.

Team leader keep their favorite employees under their umbrella and they will never get in trouble.

Promotion are not offered to everyone in the company.

The culture of the company changed completely and they do not have a clue where they are going.

Only apply there if you need a job experience once you learn find a job someplace else.
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5.0
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Amazing Workplace
Open floor plan, not stuck in a cubicle like other call center, extremely competitive pay for the environment and industry. Amazing management, free fruit, tea, hot chocolate, and coffee, 50 % discounts on healthy foods. The best benefits I have ever found and seen, shift differentials are offered as well.
Pros
Everything
Cons
They only hire 3% of all applicants
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1.0
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Very Micromanaged
Can barely breath due to being micromanaged all the time and the managers treat you poorly.

It's like high school overall as people gossip and start drama.
Pros
Salary, benefits
Cons
Micromanaged, terrible managers
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1.0
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Wouldn't recommend this job to my worst enemy.
This job pays very well and getting hired was incredibly easy. Training was very thorough and your first few months on the floor are pretty laid back. However, once you get fully trained on everything you can help with this job becomes a nightmare. Booking.com is an awful company itself and you have to sit there and spout these idiotic policies to guests all day while they yell at you or even cry.

Having to tell people "Sorry to hear a family member died, but your hotel doesn't allow free cancellations so you're gonna have to pay $300." or "I know you made this reservation months in advance but the hotel decided to cancel so here's some places for a last minute reservation that may be way worse than the original location." all day just sucks the energy out of you. The customers (and hotels) will yell at you and berate you and you can't do anything to make them happy. Getting frustrated or feeling any sort of emotion will get you a "You care too much." from leadership and other agents. If you're good at customer service and actually care about people this job will eat you alive. The only way to survive with this job is to be the type of person that doesn't feel for others.
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4.0
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N/a
Great company, great culture. Very relaxed atmosphere. Good leaders. Overall a great place to work. I’ve made live long bunds there with the people I worked with and even the mangers.
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Overall rating
3.8
Based on 662 reviews
5
211
4
234
3
113
2
55
1
49
Ratings by category
3.6
Work/Life Balance
3.7
Compensation/Benefits
3.3
Job Security/Advancement
3.2
Management
3.8
Culture
Women's ratings

3.4Fairygodboss Score

55%say women are treated fairly and equally to men

45%would recommend to other women

Fairygodboss provides free job reviews for women, by women.