Booking.com Employee Reviews

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4.0
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Pretty Great place overall
Customer Service Specialist (Former Employee) –  Bellevue, WANovember 27, 2018
- Decent wage but should be higher for the workload
- Friendly coworkers
- Good PTO bank
- Fun events
- Constant calls and always answering emails
- They are pretty understanding
Cons
Numbers are pushed too much
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3.0
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Great place if you're not a manager
Accommodation Services Team Leader (Former Employee) –  Grand Rapids, MINovember 20, 2018
Good benefits, decent pay considering the job market, and nice perks, also the time off package is pretty good. That said, don't expect to work anything other than 2nd shift and weekends. It's customer service so don't try to work there if you don't like helping people. The atmosphere is quite nice, and they do a good job of making people feel included on the CSR level. The leadership constantly changes expectations and never spends time to celebrate achievements so you never feel accomplished. It's always onto the next goal even if it's unachievable and unrealistic. Which ends up being extremely depressing and demoralizing. They do not value employees and don't blink at turnover. It's just the way of customer service. Overall it's not a difficult job really if you don't have ambition to move up.
Pros
Good diversity, inclusion, perks, benefits
Cons
goals are not celebrated, 2nd shift, no consideration given for anything
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4.0
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False promises - but great benefits
Customer Guest Specialist (Current Employee) –  Grand Rapids, MINovember 8, 2018
They higher you with hopes that you will be able to advance quickly, but the only advancement that is obtainable is within the current role of customer base service.

The pay and benefits are amazing: paid maternity leave, roughly 140 hours of PTO, great insurance plans.

It can be stressful with the job expectations and statistics that they make you maintain. Additionally, the incentives to maintain these statistics is non existent
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4.0
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Amazing team, I would call it family
Partner Content Specialist (Former Employee) –  RussiaOctober 31, 2018
The company is very global and locally relevant. There is no one way of doing things because everything is different from company to company. But people are the best. You can reach out to anyone in the company and they will be nice. The onboarding program is amazing, but a bit in a rush. You can learn whatever you want because the company gives you access to different learning platforms.
Russian Management is never a good idea, here it is the same. You can feel it even in international company.
Pros
Good people, snacks at workplace, company's culture, learning resources, parties
Cons
Salary is not as high as the job you are asked to do
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3.0
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No collaboration
Sales (Former Employee) –  Denver, COOctober 30, 2018
-No collaboration
-Poor management
-No one over age of 30
-Not allowed to work from home
-Great people & friendships
-No free meals
-People are paid very low
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3.0
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Alright place, has it's faults
Support Staff (Current Employee) –  USAOctober 25, 2018
Like any business there are internal politics and Booking is no exception. It seems gaining a promotion is more about who you know or who likes you more than merit and performance.
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4.0
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interesting
Control Room Operator (Former Employee) –  Rapid City, SDOctober 24, 2018
This job dealt with juveniles in the worst scenario. You have to take information from the, fill in the records and place them in a housing unit based on what the supervisor determined.
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1.0
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Not Worth the Money
Customer Service Executive (Former Employee) –  Grand Rapids, MIOctober 18, 2018
They flash a lot of money at first and it sounded so good. But then you realize no matter how hard you work, you are dispensable. It was disheartening to see so many of my co workers dropping like flies after "Peak Season" I loved that place until I hated it.
Pros
Pay
Cons
Not being valued
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1.0
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do not plan on fixed hours
Customer Service Agent (Current Employee) –  Rockledge, FLOctober 16, 2018
Walk in and find that you are losing 5 hours a week the month after unlimited overtime. Management never has to give up anything bt the people that keep them in their jobs suffer at 10 an hour while the center in Orlando pays 14.
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4.0
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Booking.com
Guest service agent (Current Employee) –  Bellevue, WAOctober 16, 2018
Good place to learn many aspects of dealing with customers and partners. Fast pace but very humble place to work and no need to fear to ask questions.
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5.0
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cultura
Customer Service Executive (Former Employee) –  Seattle, WAOctober 15, 2018
extraordinariamente multicultural y valoran la diversidad
Pros
todo en general
Cons
demaciado tiempo sentado auque uses los descanzos
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4.0
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good workplace
Accommodation Service Executive ii (Current Employee) –  Grand Rapids, MIOctober 5, 2018
It is a good company to work for. There are never ending changes at this job. This is a 24 hr workplace, so holidays are a must most of the time which the majority are not too fond of.
Pros
good pay, health care
Cons
holidays
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4.0
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Gets Stressful after a while
Customer Service Guest Specialist (Former Employee) –  Mesa, ArizonaOctober 3, 2018
I was paid 5 dollars above minimum wage for my bilingual skills. Overall, very convenient place to work at. If you’re doing well with your team, you may see a raise every 4 months. Over time is available, often times you are paid double for the extra hours . The internal leadership is amazing ( only speaking for the Spanish speaking team) but after a while you get tired of screaming guests and repeating yourself every 5 minutes . Overall it’s an easy job that pays well. No physical work but if you are starting and need a certain schedule, don’t count on it until there’s new people. The client comes every once’s in a while to check up so you feel a sense of importance but they never speak to you.
Pros
Pays well, over time, raises
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3.0
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No fun lot of pressure
Assistant Marketing Manager (Former Employee) –  Wyoming, MISeptember 25, 2018
Managers are mean
No room to grow within the company
No professionalism. Managers had no respect for enployee. No allow to get sic or else will be fire even if you have doctor prove
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3.0
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Set you up for failure
Customer Service Executive (Former Employee) –  Orlando, FLSeptember 22, 2018
Management did poorly in helping advance agents. Although favoritism is not allowed in the company, agents would be penalized for the same situation a manager would get away with.

If you are popular you advance much faster than other colleges.
Pros
Vacation time
Cons
Not enough time for lunch, managers
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2.0
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High School
Real Time Analyst (Former Employee) –  Orlando, FLSeptember 22, 2018
I watched my boss get in a beer fight with a subordinate. Directors sleeping with Agents. No advancement opportunities unless you want to live in Grand Rapids or Amsterdam.
Pros
A chance to get to go to Amsterdam on the company dime
Cons
high school
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3.0
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Great on the job training
Account Manager (Former Employee) –  San Francisco, CASeptember 18, 2018
Great on the job training.
Really poor management in San Francisco Office.
Good place to get your feet wet as the company provides great training. Culture is fun at times depends on your manager. Pay is poor but worth it if you consider how much training you do receive from the company
Pros
Great Training
Cons
Poor Pay
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4.0
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great company for challenge motivated people
Customer Service Representative (Current Employee) –  Grand Rapids, MISeptember 14, 2018
This is a great company. It is quick paced and constantly changing.
If challenge is your motivator, this is the place for you.
Open for various locations to work.
Pros
free coffee, fruit, and monthly perks
Cons
stress, constant changes, and very clicky
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3.0
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Spending a lot of time asking "Am I happy at my job?"
Customer Service Specialist (Current Employee) –  Bellevue, WASeptember 14, 2018
Evaluated purely on numbers, your manager will not help you improve your numbers, higher management is clueless on the day-to-day work and will put too much pressure on agents.

There have been many days that I am unhappy to come to work purely because there is a lack of consideration for the people that are on the "front lines". More can be done to make people want to come to work-- more reasonable schedules (not just 8 pure hours of picking up the phone), more compelling pay (for all that agents do to meet company goals and help their colleagues), more involved management (helps you to succeed, move up in your career, takes calls from customers every now and again to understand the importance of call quality).

Company vision is nice and i'm sure the employees in Amsterdam Headquarters enjoy it, but abroad we do not reap the same benefits.
Pros
Free coffee, great colleagues, pay is decent
Cons
Little growth, numbers focused, unhelpful management
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5.0
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Innovative and continuously striving for success
Credit Controller (Current Employee) –  Orlando, FLSeptember 8, 2018
Great diverse company to work for. Very influential company always motivating you to continue to move forward. Great management, flexible hours and coaching opportunities available.
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Overall rating

3.8
Based on 487 reviews
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3.6Work/Life Balance
3.8Compensation/Benefits
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3.9Culture

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2.9Family Support

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