Booking.com Employee Reviews

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5.0
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Great place to boost your career
Team Lead Credit Control (Former Employee) –  AmsterdamJuly 10, 2018
I worked in the Amsterdam Headquarters for about one year and the company culture is extraordinary. There are many opportunities to meet co-workers for all departments.
Pros
Company Culture
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5.0
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Working for Booking.com was a plesure
Customer Service Partner Specialist (Former Employee) –  Orlando, FLJuly 9, 2018
I have nothing to complaint about the company. The environment worked was amazing. The management and colleagues are very friendly and also you are able to manage your vacations, it only depends on your management with you pay time off. Benefits were great as well.
Pros
Everything
Cons
None
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1.0
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Avoid this employer
Accommodation Service Executive II (Former Employee) –  Orlando, FLJune 26, 2018
I would never recommend Booking.com Orlando Office to my worst enemy. The management staff is not qualified to lead. And the employees are not valued.
Pros
None
Cons
Everything
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5.0
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Fun place to work, nice people, company provided fruit and discounted healthy snacks
Customer Service Executive (Teleservice) (Former Employee) –  Orlando, FLJune 19, 2018
The office was great. People were great. Nice international feel with people speaking different languages. Fresh fruit provided free of charge daily and breakroom with discounted healthy foods. Plenty of help on calls from managers, co-workers and leads.
Pros
Culture, free fruit, discounted healthy foods, breakroom with games and books
Cons
Inflexible schedule, no part time available
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3.0
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Okay
Customer Care Executive (Former Employee) –  Wyoming, MIJune 13, 2018
Not a terrible place to work for a call center. Good pay but long hours and you do not get to pick your shift. You get what they give you which can be awful. Really nice year end trip to Amsterdam if you qualify and good insurance and time off if you can put up with being yelled at constantly by customers.
Pros
good pay, occasional free food, trip to amsterdam
Cons
Call center, angry customers, hotels/customers that are hard to understand.
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3.0
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Good place to make friends, a temporary place to work.
Customer Service Specialist (Current Employee) –  Orlando, FLJune 12, 2018
Good environment but no opportunity to advance, lots of pressure.
Your opinion doesn’t matter, the training is just empty and you go clueless when you start to work
Pros
Good place to make friends
Cons
Lots of favoritism, you feedback doesn’t matter, you are just a number, if you don’t reach the target they just fire you.
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5.0
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nice place to work
Customer Service Representative (Current Employee) –  Bellevue, WAMay 30, 2018
great place to work if you do not want to move up in the company. Great managers beside the one that just got fired so everyone else is great. They give you a shift that you will enjoy
Pros
great benefits
Cons
not able to move up in company
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5.0
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Good company needs to understand the cost of living
CS Partner Specialist (Current Employee) –  Bellevue, WAMay 27, 2018
It is a great healthy company to work for, however, it needs to learn to understand that cost of living is not the same internationally and adjust accordingly.
Pros
Canteen, massage chairs, great co-workers
Cons
heavy workload and not paid to match
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5.0
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Love it
Customer Service Partner Specialist (Current Employee) –  Grand Rapids, MIMay 25, 2018
I don't really know what to say about the place other than the fact that it paved the way for me to do so much more with my life than I had ever imagined.
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5.0
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A good place to work
Customer Guest Specialist (Current Employee) –  Bellevue, WAMay 24, 2018
If you like Customer Service and also Hospitality business, this is the place you should start working for. The working enviroment is pretty good and you could enjoy working there
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5.0
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Best company to work for
Customer Service Executive (Former Employee) –  Orlando, FLMay 17, 2018
I always recommend Booking.com to everyone. It is a fun and happy environment to work in. Managers are great, work is work but they definitely make it worth coming to work.
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4.0
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Booking.com
Customer Service Executive (Former Employee) –  Orlando, FLMay 14, 2018
overall good compensation and benefits for the role of customer service. They are not flexible at all with your schedule, no sick days only PTO. Management is usually under qualified and educated. Job culture overall is positive,
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4.0
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Good place to work.
Intern (Former Employee) –  Boston, MAMay 3, 2018
Bennefits are really very good. Great place to work. Environment is excelent and the job is not stressfull. Managers are always open to have a conversation and help you.
Pros
Benefits
Cons
Work overload
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4.0
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Great place with great opportunities
Customer Service Executive (Current Employee) –  Orlando, FLMay 1, 2018
Great place to work with great opportunities to advance roles as long as you keep a clean sheet, they would offer you the opportunities, however, management is fundamental to your advancement, you can be stuck in your role for a long time if your manager does not put the whole picture of you in the evaluation they do quarterly, and if you get a bad qualification for the quarter they would not even consider you for opening roles.
Pros
complementary food, great benefits.
Cons
management is not consistent between colleagues.
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1.0
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Bad company to work for.
Customer & Accommodation Service Executive (Former Employee) –  Orlando, FL 32819April 27, 2018
Booking.com in Orlando is a place operating as family and friends business. the only people get promoted the manager's wife's or GF or the people who attended the manager's house parties.
Pros
Good pay, Overtime, Benefits and PTO
Cons
The worst management ever
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4.0
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Poor pay and stressful environment
ASE (Current Employee) –  Bellevue, WAApril 26, 2018
Demanding metrics, poor pay, and misleading advancement procedures. Fun work culture, good catering events and fun people that work there. Travel perks too
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5.0
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Laid back
Intouch - Customer Service Representative (CSR) (Current Employee) –  Chandler, AZApril 24, 2018
Must be able to sit in a chair for an 8 hour span everyday. They only hire full time and are not flexible with scedualing. Still trying to develope policies
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4.0
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Not you average call center.
Customer Service Executive (Current Employee) –  Orlando, FLApril 23, 2018
Before I worked here I was very skeptical about working at call centers as I have only heard bad things. However Booking does not make it feel like your average call center.
They offer a lot of job growth opportunities and is the first job I have that shows they truly care about there employers.
The job also has a lot of great incentives such as flying you out to Amsterdam and many gifts.
The only bad thing about this job is it is customer service and has goals so it can get stressful but if you have worked in call centers in the past and are used to dealing with angry and aggressive guests then this job will be perfect for you.
Pros
A lot of opportunity, gifts, bonuses, great break rooms
Cons
Stressful, Goals to meet, a lot of changes
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2.0
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Not for everyone
Customer Service Executive (Former Employee) –  Orlando, FLApril 23, 2018
Company claims they are not about numbers when you are in training however that changes once you hit the floor. Nights were spent trying to help guests while they are utterly rude. I've seen EMS being called a few times because employees are stressed and having anxiety attacks. There were days I felt like I was back in high school with the lack of professionalism from a few of my peers. Not all managers are for you.

I can say that I have met some really wonderful people. The company does its best to distract you from the chaotic atmosphere with celebrating diversity, potlucks, employee appreciation days, parties, and allowing you to come as you are.
Pros
Benefits, free fruits and coffee, ergonomic desks, diverse setting, celebration of everything
Cons
Short lunches, limited personal time for bathroom breaks, management (some not all), dealing with stressful cases, not good for people with younger children
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1.0
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Poisonous Work Enviroment
Customer Service Executive (Former Employee) –  Grand Rapids, MIApril 13, 2018
If you are looking for a place that encourages unrealistic expectations for low wage employees, then you've found the right place! Between no growth opportunities for veteran employees and a bumbling and incompetent management team, Booking.com makes the perfect place to go to lose your mind.
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Overall rating

3.9
Based on 421 reviews
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3.7Work/Life Balance
3.8Compensation/Benefits
3.4Job Security/Advancement
3.3Management
4.0Culture

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3.7Personal Development

3.6Career Opportunities

2.9Family Support

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