A great place to work to gain experience.
Lead Patient Experience Rep (Current Employee) – Boston, MA – October 10, 2018
Every day is very different, and some days are very busy whether it is dealing with patients and families or doctors and nurses. The one thing learned is how to humble yourself, and show empathy to the patients and families. Some levels of management need to work on their communication and interpersonal skills. For the most part, the culture is ok, but the morale is down low, and if that could change for the better the culture would improve enormously. The hardest part of the job is seeing how sick some of the kids are. The next hardest is trying to progress by moving forward in the organization, and not being able to because you have been there too long, even though one has taken advantage of the tuition reimbursement to complete their education. The most enjoyable part is knowing that families appreciate everything that you do for them.