Operations (Current Employee) – Canton, MA – March 9, 2017
Overall it is a decent job, but there is little-to-no support for employees looking to broaden their skill-set and advance within the company. Some of the management can also pick favorites and will make things slightly difficult when trying to develop a good working relationship with others.
Employee (Former Employee) – Canton, MA – June 5, 2018
Awful place to work. If you do your job well, you just get more work from those that can not hold their own. Those that have been there forever get favored even when they can not do their job well. The logo family matters no matter what, does not apply to employees. Old management covers for their friends.
claims department (Former Employee) – Canton, MA – March 25, 2018
Extremely poor management. Bullying culture that is sadly tolerated. Very poor customer service in the claims department. Some people are overworked while others have time to talk all day, management included. Co-workers are selfish and non-supportive. Long time staff are allowed to be rude to customers and co-workers and take loud temper tantrums that are very disruptive and non-productive for all involved. Very unpleasant place to work, no professionalism shown.
pay to ok and benefits are ok
unprofessional work staff and managers that do not want to manage.
Various Positions (Former Employee) – Canton, MA – February 7, 2018
Boston Mutual has lost the family feeling that it used to have. There is a culture of fear and people are discouraged from speaking out. Any attempt to shine the light on a problem in processes or procedure is perceived as negative.
culture of fear among employees, loss of the family feeling
Poor upper management skills/ no training/ computer software ancient
Disability Claims Examiner (Former Employee) – Canton, MA – October 20, 2017
Management and HR work together against employees. A lot of favoritism. The Internal database is very antiquated. Incompetent employee’s, management hold their hands instead of dealing with the issue. VP in claims department has no people skills or management skills.
Flexible hours, on site gym, cafe, bonuses
Salary, no proper training, computer software out dated
If the culture they are looking for is "its not my job" they've succeeded! No one accepted responsibility foe their job: taking care of the client. I have never seen anything like it. The President is not involved and very detached.
Job Work/Life Balance
Manager/Pressman (Former Employee) – Boston, MA – September 1, 2017
It was a privilege working at Boston Mutual Life Insurance Company. The staff was great the work ethic was a joy to be around and the company is very diverse. It was a very establishment to work for and I would recommend others as well.
Life Claims Representative (Former Employee) – Canton, MA – November 4, 2016
An average day of work would consist of your usual clerical tasks. Management looks for employees who strive to better themselves in the insurance field. They give many opportunities to educate yourself and offer in house certifications which undoubtedly leads to higher pay and high instant gratification. The president of the company works closely to his staff and humbles himself to the point where it's hard to believe he is even in the president and CEO postion
Account Representative (Current Employee) – Canton, MA – August 21, 2016
This is a great place to work and has great benefits. There are so many different departments, yet you always feel like you're part of a big team. Training opportunities are lacking and make it slightly difficult to do your job. Overall, great company.
Senior Claim Examiner (Former Employee) – Canton, MA – July 17, 2016
Management and HR work together against employees. A lot of nepotism in this workplace. A lot of favoritism. The Internal database is very antiquated. It used to be a great place to work, however greed and corruption has severely taken its toll. There used to be a lot of loyalty for the employees however that has gone straight out the window. They just recently laid off the majority of the IT Department to bring in a third party. The remaining IT employees who are there only two train this third party will be gone within a year.
The cafeteria food is excellent and the grounds are kept very nice.
Favoritism, nepotism, poor management, horrible human resources department
Insurance Sales Agent (Former Employee) – San Juan, PR – October 26, 2015
It was great worked in Boston Mutual at the beginning. They pay me $50.00 a day plus commission. My schedules was very comfortable for me and sometimes I leave early. But at the end they pay me just 15% of commission.
Client services - Telephone Representative (Former Employee) – Canton, MA – October 6, 2015
Best job I've ever had so far, the people is incredibly friendly. fun work place with supportive management.The most enjoyable part of the job was working alongside my colleagues and learning from them.