Unprofessional & unorganized
Customer Service Agent (CSA) (Former Employee) – Pittsburgh, PA – April 14, 2019
The first red flag was when I had to email the interview manager 40 mins after our scheduled time to see if he was still planning to call... He hired me over the phone then left the company the following week. Boutique Air recently opened a base in PIT which meant the entire hiring process was done remotely. It was such a nightmare. They expected me to email my SSN#, passport, and other personal information to them which I wasn’t comfortable with. Within the first few weeks of being operational at PIT, they went through three managers. Every time I tried to set up my training schedule, I talked to someone new. The hiring department was incredibly rude and unprofessional, and they spelled my name a different way on literally every form (it was wrong on my offer letter, drug test paperwork, etc). The CSA position is a combination of front desk & ramp duties, plus they want you to take reservations for the entire company like a call center. I have never seen a company run so poorly in my life. Stay away!