Placed at Caremark. Processed 80 inbounds calls per day for mail order pharmacy. Enorlled new customers into database; gathered demographic and insurance information, as well as prescribing doctors information. Typed data into computer while speaking to customer. Following enrollment, transferred call to either Benefits Verification or Adminissions department. Escalated telephone calls to supervisor when needed and faxed enrollments forms to medical office. Communicated with other departments via email regarding customer problems.
Forget this company and Volkswagen Credit. I was given a write up for having actual doctor's notes excusing my absences due to my toddlers being sick. I was mostly upset with Bridge to them issuing the write up before checking my file and seeing those doctors' notes. I found another job that was going to pay what I wanted plus benefits so I was very happy to only give a week's notice.