Nobody knows what they are doing, Everybody is stressed out. The rules change everyday. Like someone said in another review. They keep you until it slows down, they change the rules today, audit a call from two days ago and apply today's rules and then you get a compliance infraction. Too many of them and you are out the door. Not only that, They have a ramp down process that can come at anytime, Operation Managers get ramped down to supervisors, supervisors get ramped down to agents and agents get ramped right on out of there. No room for growth, salary does not change unless you get another position but when they ramp you back down to your previous position,they take the increase back. Too much stress for $11-15 per hour. So not worth the headache. I stayed so long because it was work from home.