The job looks easy, but challenging.
Clinical Informatics Specialist (Current Employee) – Culver City, CA 90231 – July 2, 2017
On average , I may have at least 15 phone calls a day, various kinds of calls. A new physician may request to schedule a EMR training session, a new nurse may ask some questions like, how to enter telephone order for a 'CT scan with out contrast' or a unit secretary may want to print the daily census, but her computer is not showing up the printer. I don't know the next question in line, but what I know is I will try my best to solve the problem or I will transfer the phone to the appropriate department. In this job, what I learn is, even if I don't have the answer for their questions, It is ok to say, I don't have the answer now, but I will get the information ASAP.
In a typical day, I have to call or e-mail IT at least 3-5 times, I have to call or walk to the Medical Record department 4-6 times and, call Medical staffing, and Nurse staffing as needed.
The hardest part of my job is, when there is unscheduled down time, and every one is calling for everything at the same time.
What i like in this job is, I always learn some thing new from IT, MD, nurses or case managers... The job itself makes you, to think critically and to be a problem solver. In Clinical informatics department, we have a very co-operative team, where every one is responsible, and understand each other.