Advising customers on testing issues (select the appropriate testing program, test package, prepare sample, select proper Test Request Form (TRF), making the quotation, checking Turn Around Time.
- Solving complaint from customers during the process (from pick up --> log in --> testing --> issue report --> issue invoice).
- Chasing for missing results from related teams to ensure the must issue report can be released within vendor's expected date.
- Coordinating with a technician to recheck the unreliable test result by retesting per vendor's request.
- Supporting customer to translate some test items/ protocol to Vietnamese or vice versa, helping them to contact their agent via email by English for test program explanation, instructing them to understand result in other lab's test report.
A great supervisor, fast pace, and friendly workplace