CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Warsaw, IN – September 17, 2018
The benefits were good, pay was terrible. Starting at $10 an hour for a job that should pay at least $15-17 for the kind of work one is expected to do. Must have great attention to detail and organization, patience and efficiency to excel. Required to work independently and help back to back customers while being timed and accurate. Work culture was good, once you got to know your coworkers. Limited phone outreach to customers, mostly face to face customer service.
Customer Service Representative (Former Employee) – Kokomo, IN 46902 – September 11, 2018
Very fast paced place to work. Some days more stressful then others. I would help customers obtain their drivers licence and process title work for them. Fellow employees were always a pleasure to work with
Health insurance not offered. Very face-paced, stressful environment.
Customer Service Representative (Former Employee) – 605 Graham Rd. Cuyahoga Falls, Oh. 44221 – September 6, 2018
Daytime hours were good. Also worked with many interesting customers from all over the world. I learned VISA/foreign national regulations, which I found very interesting. Due to so many different languages, I learned basic/polite communications in French, Spanish, and Arabic. Health insurance not offered, very face-paced, stressful environment, and no opportunity for advancement.
Working at the BMV is very strict since it's a government job but the supervisors are very friendly, caring and want you to succeed. My supervisor was happy for me that I made the decision to go back to school. Doing the road tests is not for the weak. You're in a car with a stranger who does not have a license yet. Most people were okay testing but you always get a couple of people who will surprise you. Use your best judgement on failing someone (you have to feel they could be unsafe at any point behind the wheel) and stand firm in your decision. You really get close with your coworkers especially if it's a two man station. Every thing is done by the minute. No time to be late to work, going/coming from lunch and leaving. Once again, government jobs are like that. Overall I enjoyed working for the BMV.
Enjoyed the people behind the desk, but in the end, it is still the BMV
Customer Service Associate (Former Employee) – Akron, OH – May 14, 2018
The other employees would drop everything in a second to help and are very nice. The customers were usually rude. It was a tough environment to stay positive in sometimes. Learned a lot, especially when typing quickly and using shortcuts on keyboards and operating systems. Enjoyed my time there over the summers, but do not think i will be coming back to work again.
Customer Service Representative (Former Employee) – Indianapolis, IN – April 1, 2018
Working for the Indiana BMV was one of the worst jobs I've had.
The management didn't know what they were doing.
The training was lacking. The lack of training is one huge down fall, people give miss information often, which lead to more irritated customers and stressful calls.
The pay is low and the stress is high.
It felt like management at the BMV didn't care for the employees. It felt like they don't care who they hire, they just need to keep bodies in the seats. The turn over rate was shocking, new hires usually didn't stay. It was not uncommon for only one or two people from a training class to be around after five months.
The management were more worried about hiring whoever they can, instead of investing in the people they had.
The people you work with are great, but supervisors and up management didn't seem to care about their employees.
People, State Holidays/benefits
30 minute lunches, lack of training, frequent changes, management, small break room, etc.
Clerical Assistant Document Management (Former Employee) – Indianapolis, IN – March 2, 2018
Document Management is a lot of hard work. You need to be on your game within that department from the moment you start till the moment it ends. Once that department falls behind schedule, you will be mandated into overtime until they are caught up, especially if you work in the document processing area. Depending on the time of year, that overtime can last anywhere from weeks to months because people buy cars and renew driver's licenses.
It was the best years of my life, however this department takes a hard line when you don't do your job at your desk. It is not a comfy office position and you are expected to work and be able to meet the demand expectations the director and supervisors put before you.
Overall, I wouldn't wish this division of the Bureau of Motor Vehicles on my worst enemy.
The benefits for working with the State are awesome if you can overcome the shortcomings of this department.
Customer Service Representative (Current Employee) – Franklin, IN – February 20, 2018
The people you work with become like family, customers are usually friendly. There is usually plenty to do with paperwork and taking care of customers to keep you busy. You have a long training period to get you acclimated to the job.
Enjoyed the environment of the workplace as well as the pay and benefits.
Call Center Representative (Former Employee) – Indianapolis, IN – February 14, 2018
I would recommend this job to anyone with a High School Diploma that would enjoy a 9am to 5pm desk job behind a computer on the phone all day. This job is for those who enjoy multitasking but would like to do it at a desk.
Benefits, pay, breaks, environment, level of difficulty of job (easy)
College Intern (Former Employee) – Bridgeport, OH – January 29, 2018
As a college intern at the BMV I gave eye exams, set up permit tests, scheduled driving appointments, and signed in driving appointments. I had a lot of experience with the public, and it was relaxed for most of the time. I did not enjoy this job as much just because it was often boring.